Can't connect to WiFi network with my new wireless IP camera. The camera works great when it is plugged into the modem via an Ethernet cable. The IP cam can't connect to WiFi, and it keeps dropping the connection to the network.
IP camera WiFi not working or IP camera not connecting to your router WiFi is a common issue. What most of you would care most about is the network connection offline when using a wireless IP camera or a wireless IP camera system.
Why the IP camera cannot connect wirelessly, why Amcrest/Foscam/Tenvis/Easyn/TP-Link IP camera wireless is not connecting to WiFi or even unable to find WiFi, why your IP camera is in offline mode now and then, and why your WiFi or PoE P2P camera failed to remotely connect to your phone?
In this post, we will detail the main causes and guide you how to fix security camera network not connecting issue in minutes. And for any question, please don't hesitate to leave it in your comment. I will get the right answer to you ASAP.
If you have no WiFi network or no router at all in your place, you can try the solutions in this post: Solutions for Security Cameras Without Internet Access.
Read the infographic below if you're in a hurry.
Check the several reasons why your security cameras working over network (IP cameras) are not working on WiFi.
#1. The antennas of the WiFi IP camera are not fixed well – the antennas are loose.
#2. Your wireless IP camera does not have power supply.
#3. You enter the wrong login password.
#4. The SSID is not the same as the one of your router.
#5. The WiFi reach is too bad – the IP camera is too far from the router or there are too many walls in between.
#6. The wireless IP camera gets a wrong IP address.
#7. The firmware or the software is out-of-date.
#8. You never configure the wireless settings of your newly bought security camera.
#9. Your router does not support your security camera's WiFi channel.
#10. The channel of your router is too crowded.
#11. The network cable has connecting issues (for wired security camera).
#12. Electrical interference from devices like a cordless phone or microwave causes the WiFi signal to drop.
Below are the ones that cause your P2P IP camera not connecting to your phone remotely, or your seeing ”OFFLINE” status when you try to connect it.
#1. Neither the security IP camera or your phone connects to the network.
#2. The ”UID” option on your P2P IP camera hasn't been enabled yet.
#3. You've turned on your router's firewall and it blocks the connections.
#4. The firmware or the software is out-of-date.
We have a post covering all the things you need to know about the security camera linked to a phone, including how to make it work, features to consider, specialists’ recommendations, and hot Q&As.
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If you have a wireless IP camera or a wireless IP camera system, and the IP camera WiFi is not connecting or the IP camera keeps going offline no matter if it's outdoor or indoor, you can try the top 9 workable solutions to fix the issue.
Top 1. Check the IP Camera Antennas to Fix No WiFi Detected
Check if the antennas are fixed well or not at the first place when you find the IP camera won't connect to WiFi. Normally, when you get the product package, the antennas are not connected to the camera. You need to manually install the antennas to the wireless IP camera. Make sure you've tightened the antennas to the camera.
Top 2. Make Sure the Wireless IP Camera Is Powered on
Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.
Try Reolink Argus 2, if you prefer a wire free WiFi security camera with good connections. It's rechargeable battery powered and also can be solar-powered. No frequent battery changes and no worries about power supply.
100% Wire-Free Starlight Camera
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Hand-on review of Reolink Argus 2:
Top 3. Ensure the Password Is Correct
For many times the IP camera won't connect to WiFi or failed to log in only because of the password. Make sure the WiFi login password is correct. Sometimes you get many passwords and you may mix them up. Check the password list and ensure the password you enter is the right one of the WiFi.
Top 4. Check the SSID in WiFi Settings
Normally, you need to set the SSID when the first time you set up your newly bought wireless IP camera. Please set it the same as the SSID of your router. To work it out, you need the IP camera software on computer or on your mobile phone. Here we take Reolink IP camera WiFi setup as the example. For more details, please visit How to Activate Wireless Settings of WiFi IP Cameras.
1. Connect the wireless IP camera to the router via an Ethernet cable.
2. Run the free Reolink Client software on computer.
3. Add the camera to the Client software.
4. Go to the WiFi settings and set up the SSID and password.
And another thing that would cause ”IP camera keeps going offline”, ”P2P failed to connect”, or ”can't setup offline camera” is your router firewall. Some routers would block security camera connections if the firewall is on.
Top 5. Make Sure There Is No Signal Interference
If there is a bad reach, the IP camera can't find your WiFi signal, and it cannot connect to the WiFi. The IP camera should not be too far from the router. Check the distance between the IP camera and the router. The manufacturer or the IP camera company website could have that information.
You can also check the WiFi signal yourself. Login the security camera software and head to the WiFi Settings.
If the WiFi signal is less than one bar, it means your IP camera is too far away from the router or there might be too many barriers (such as walls) between the two. Just get the camera closer to the router. Please not that all security IP WiFi cameras need a stronger WiFi signal than laptops and cellphones.
Alternatively, you can buy a WiFi booster or extender for the router to extend the WiFi range, so that the IP camera can have a good reach to the stronger WiFi signal even it is put outdoors.
Top 6. Check If the IP Camera Has the Correct IP Address
At some cases, when you connect via LAN cable you may get IP address (i.e., 192.168.0.99), and the wireless connection may be picking up a different IP address (i.e., 192.168.0.55). You won't see it if you set the camera for DHCP. Or you may suffer IP address conflicts.
Check if the IP address of you camera has issues by using commands. You will get the detailed-how in the fifth solution of the Security Camera Not Working post.
Top 7. Change the Frequency Band of Your Router
A congested and slow wireless network could also be the reason why your IP cameras won't connect to WiFi or keep going offline.
As the 2.4GHz frequency is widely used by a host of home appliances like phones, tablets and microwave ovens, it is more likely to suffer interference during data transmission due to overcrowding of the channels.
And that's where the dual-band (2.4 GHz & 5 GHz) WiFi security cameras comes in (require a dual band router to work).
If you find that the 2.4 GHz band is on a heavy burden, simply switch the frequency band to 5 GHz (5.8 GHz) for higher data transmission rate and thus, reducing the chances of signal loss and interference.
Reolink RLC-410W is a dual band WiFi security camera boasting good connections. With the 2.4 GHz and 5GHz band available, you can get rid of the concerns about your security cameras not connecting or going offline.
Dual-Band Wireless Security Camera with Audio
5MP/4MP Super HD, Outdoor/Indoor Protection, Dual-Band WiFi 2.4 GHz and 5 GHz, Audio Recording, and SD Card Storage.
Top 8. Update Firmware/Software
Check the manufacturer or the IP camera company website to see if there is new firmware released. If yes, update to the latest firmware version for your wireless IP camera. The new firmware could fix the IP camera WiFi not working issue. Make sure you've downloaded the correct version for the camera.
And sometimes you can't find your IP camera on network or fail to connect to your phone far from home. In this case, check if the surveillance software or app is the latest version.
Top 9. Contact the Support Team
If you've tried all the solutions but still failed, there is probably because of the hardware issues. Contact the support team of the IP camera company and explain the issue to them. Ask for a replacement. Some companies support a refund or exchange within 30 days from the purchasing date.
Editor's Note: The ”Golden Rule” in IT troubleshooting is to reboot the device. You can try to reboot the IP camera to see if the WiFi not working issue is solved.
The biggest disadvantage of wireless security IP cameras is the increased risk of signal loss or connection failure. Still, you can try the solutions above to solve the wireless issues. And if you prefer an IP camera working without WiFi, try Reolink Go.