Can't connect to WiFi network with my new wireless IP camera. The camera works great when it is plugged into the modem via an Ethernet cable. The IP cam can't connect to WiFi, and it keeps dropping the connection to the network.

IP camera WiFi not working or IP camera not connecting to your router WiFi is a common issue. What most of you would care most about is the network connection offline when using a wireless IP camera or a wireless IP camera system.

Why the IP camera cannot connect wirelessly, why Amcrest/Foscam/Tenvis/Easyn/TP-Link IP camera wireless is not connecting to WiFi or even unable to find WiFi, why your IP camera is in offline mode now and then, and why your WiFi or PoE P2P camera failed to remotely connect to your phone?

In this post, we will detail the main causes and guide you how to fix security camera network not connecting issue in minutes. And for any question, please don't hesitate to leave it in your comment. I will get the right answer to you ASAP.

If you have no WiFi network or no router at all in your place, you can try the solutions in this post: Solutions for Security Cameras Without Internet Access.

Content:
Reasons Why Your P2P IP Camera Not Connecting
Top 9 Solutions to Fix IP Camera Going Offline

Read the infographic below if you're in a hurry.

IP Camera WiFi Not Connecting

Reasons Why Your IP Camera Cannot Connect to Your Router WiFi or to Your Phone

Check the several reasons why your security cameras working over network (IP cameras) are not working on WiFi.

#1. The antennas of the WiFi IP camera are not fixed well – the antennas are loose.

#2. Your wireless IP camera does not have power supply.

#3. You enter the wrong login password.

#4. The SSID is not the same as the one of your router.

#5. The WiFi reach is too bad – the IP camera is too far from the router or there are too many walls in between.

#6. The wireless IP camera gets a wrong IP address.

#7. The firmware or the software is out-of-date.

#8. You never configure the wireless settings of your newly bought security camera.

#9. Your router does not support your security camera's WiFi channel.

#10. The channel of your router is too crowded.

#11. The network cable has connecting issues (for wired security camera).

#12. Electrical interference from devices like a cordless phone or microwave causes the WiFi signal to drop.

Below are the ones that cause your P2P IP camera not connecting to your phone remotely, or your seeing ”OFFLINE” status when you try to connect it.

#1. Neither the security IP camera or your phone connects to the network.

#2. The ”UID” option on your P2P IP camera hasn't been enabled yet.

#3. You've turned on your router's firewall and it blocks the connections.

#4. The firmware or the software is out-of-date.

Editor's Note:

We have a post covering all the things you need to know about the security camera linked to a phone, including how to make it work, features to consider, specialists’ recommendations, and hot Q&As.

WAIT! Check out these Special Deals before you leave:

Right now, you can get EXCLUSIVE & BIG discounts on a wide range of Reolink security cameras & systems, wire-free & plugged-in, indoors & outdoors.

Top 9 Tips to Fix Your IP Camera WiFi Not Working or Not Connecting

If you have a wireless IP camera or a wireless IP camera system, and the IP camera WiFi is not connecting or the IP camera keeps going offline no matter if it's outdoor or indoor, you can try the top 9 workable solutions to fix the issue.

Top 1. Check the IP Camera Antennas to Fix No WiFi Detected

Check if the antennas are fixed well or not at the first place when you find the IP camera won't connect to WiFi. Normally, when you get the product package, the antennas are not connected to the camera. You need to manually install the antennas to the wireless IP camera. Make sure you've tightened the antennas to the camera.

IP Camera Antennas

Top 2. Make Sure the Wireless IP Camera Is Powered on

Check if the power supply of the wireless IP camera is working properly. Make sure the power adapter is plugged into a working socket. If you get a battery powered wireless IP camera, check if the battery is still at work. Change or charge up the battery.

Editor's Recommendation:

Try Reolink Argus 2, if you prefer a wire free WiFi security camera with good connections. It's rechargeable battery powered and also can be solar-powered. No frequent battery changes and no worries about power supply.

Reolink Argus® 2

100% Wire-Free Starlight Camera

Rechargeable Battery & Solar Powered; Outdoor/Indoor Protection; 1080 Full HD; Starlight Night Vision; 2-Way Audio; Live View Anytime Anywhere.

Hand-on review of Reolink Argus 2:

Top 3. Ensure the Password Is Correct

For many times the IP camera won't connect to WiFi or failed to log in only because of the password. Make sure the WiFi login password is correct. Sometimes you get many passwords and you may mix them up. Check the password list and ensure the password you enter is the right one of the WiFi.

Top 4. Check the SSID in WiFi Settings

Normally, you need to set the SSID when the first time you set up your newly bought wireless IP camera. Please set it the same as the SSID of your router. To work it out, you need the IP camera software on computer or on your mobile phone. Here we take Reolink IP camera WiFi setup as the example. For more details, please visit How to Activate Wireless Settings of WiFi IP Cameras.

1. Connect the wireless IP camera to the router via an Ethernet cable.

2. Run the free Reolink Client software on computer.

3. Add the camera to the Client software.

4. Go to the WiFi settings and set up the SSID and password.

IP Camera WiFi Settings

And another thing that would cause ”IP camera keeps going offline”, ”P2P failed to connect”, or ”can't setup offline camera” is your router firewall. Some routers would block security camera connections if the firewall is on.

Top 5. Make Sure There Is No Signal Interference

If there is a bad reach, the IP camera can't find your WiFi signal, and it cannot connect to the WiFi. The IP camera should not be too far from the router. Check the distance between the IP camera and the router. The manufacturer or the IP camera company website could have that information.

You can also check the WiFi signal yourself. Login the security camera software and head to the WiFi Settings.

Security Camera Router WiFi Settings

If the WiFi signal is less than one bar, it means your IP camera is too far away from the router or there might be too many barriers (such as walls) between the two. Just get the camera closer to the router. Please not that all security IP WiFi cameras need a stronger WiFi signal than laptops and cellphones.

Alternatively, you can buy a WiFi booster or extender for the router to extend the WiFi range, so that the IP camera can have a good reach to the stronger WiFi signal even it is put outdoors.

Top 6. Check If the IP Camera Has the Correct IP Address

At some cases, when you connect via LAN cable you may get IP address (i.e., 192.168.0.99), and the wireless connection may be picking up a different IP address (i.e., 192.168.0.55). You won't see it if you set the camera for DHCP. Or you may suffer IP address conflicts.

Check if the IP address of you camera has issues by using commands. You will get the detailed-how in the fifth solution of the Security Camera Not Working post.

Top 7. Change the Frequency Band of Your Router

A congested and slow wireless network could also be the reason why your IP cameras won't connect to WiFi or keep going offline.

As the 2.4GHz frequency is widely used by a host of home appliances like phones, tablets and microwave ovens, it is more likely to suffer interference during data transmission due to overcrowding of the channels.

And that's where the dual-band (2.4 GHz & 5 GHz) WiFi security cameras comes in (require a dual band router to work).

If you find that the 2.4 GHz band is on a heavy burden, simply switch the frequency band to 5 GHz (5.8 GHz) for higher data transmission rate and thus, reducing the chances of signal loss and interference.

Editor's Recommendation:

Reolink RLC-410W is a dual band WiFi security camera boasting good connections. With the 2.4 GHz and 5GHz band available, you can get rid of the concerns about your security cameras not connecting or going offline.

Reolink RLC-410W

Dual-Band Wireless Security Camera with Audio

5MP/4MP Super HD, Outdoor/Indoor Protection, Dual-Band WiFi 2.4 GHz and 5 GHz, Audio Recording, and SD Card Storage.

Top 8. Update Firmware/Software

Check the manufacturer or the IP camera company website to see if there is new firmware released. If yes, update to the latest firmware version for your wireless IP camera. The new firmware could fix the IP camera WiFi not working issue. Make sure you've downloaded the correct version for the camera.

And sometimes you can't find your IP camera on network or fail to connect to your phone far from home. In this case, check if the surveillance software or app is the latest version.

Top 9. Contact the Support Team

If you've tried all the solutions but still failed, there is probably because of the hardware issues. Contact the support team of the IP camera company and explain the issue to them. Ask for a replacement. Some companies support a refund or exchange within 30 days from the purchasing date.

Editor's Note: The ”Golden Rule” in IT troubleshooting is to reboot the device. You can try to reboot the IP camera to see if the WiFi not working issue is solved.

The biggest disadvantage of wireless security IP cameras is the increased risk of signal loss or connection failure. Still, you can try the solutions above to solve the wireless issues. And if you prefer an IP camera working without WiFi, try Reolink Go.

Reolink Go

100% Wire-Free 3G/4G LTE Mobile Camera

No WiFi & Power Needed; Rechargeable Battery or Solar Powered; 1080p Full HD; Starlight Night Vision; 2-Way Audio; Live View Anytime Anywhere.

  • Hi Keith, thank you for reaching out. Have you employed the methods recommended in the post to troubleshoot the problem? If you still cannot get it working after trying all the solutions, I suggest you contact the support team of your camera company and they should help solve your problems.

  • Hi Joe, do you mean that you want to view the camera on your phone app? If so, you may refer to this post to set it up: /how-to-set-up-ip-camera-remote-viewing/. And for any further assistance, you can contact the support team of the camera seller for expert advice.

  • Hi Trishe, you may turn off the WiFi connection and connect to camera using your mobile cellular data to see if it works. Also, have you upgraded to the latest firmware version and mobile app? If you still can't solve the problem after trying out these methods, the best solution is to contact the support team of your camera seller and they should help you troubleshoot the issues.

  • Kirsty Jayne Stone

    Hi I use a security camera to keep an eye on my epileptic daughter whilst she naps but its suddenly stopped working, couldn't connect to the camera with my phone app and now after trying to reset it, it says it cannot connect to the wifi. Router is literally 2 ft across the hall and tried restarting and manually inputting the details but nothing yet. Any ideas here would be muchly appreciated.

    • Hi Kirsty, you can check the SSID in WiFi settings as mentioned in the post and make sure you have entered the right password. If these solutions still don't work, you may contact the support team of the camera seller and explain your problem in great details. The professional technical staff should get back to you soon and help you fix the problem.

  • Davide Riva

    For some weeks now it has become increasingly difficult to connect from their mobile phones to their cameras. He succeeds once in a 100 time. Obviously i tryed from 4g+ fast and many wifi lan different (external) from those to which the cameras are connected. The problem occurs with 2 different types of camera and also by NVR. In practice it seems that p2p does not work.

    • Yolanda

      Hi Davide, please make sure the WiFi login password is correct and check if the cameras have right IP addresses. And you can also try upgrading to the latest firmware version for your cameras to see if it works. Plz feel free to let us know if you need any further assistance.

  • Yolanda

    Hi Jenny. You may try the methods mentioned in the FAQs – to reset the password of a camera, see: /faq/reset-modify-the-password-of-reolink-camera/ and to reset an NVR, refer to:/faq/reset-password-of-your-nvr/

  • Yolanda

    Hi Jenny G. Not sure if you are the Jenny right blow your comment, but I'm glad to help get this issue fixed. To reset the password of a camera, see: /faq/reset-modify-the-password-of-reolink-camera/ and to reset an NVR, refer to:/faq/reset-password-of-your-nvr/

  • Lord Monks

    I have 2 Sricam IP outdoor dome cameras in different properties. Both said network error on the same day at the same time and I could not connect. Finally figured out that something hardware or software may have been updated and I plugged in the RJ45 cable (Needed a bloody long cable) from my router to the network port on the IP Camera and added my cameras again to the the app as if setting up the cameras from new out of the box. They are both now working fine via wifi. Hope this helps.

  • Jamie Claire Pacibe

    I have a sricam I been using it perfectly .. but after 8 months it just stop .. I cannot connect to it anymore ”device offline” thats what it said ..

    • Yolanda

      Hi Jamie, please check the Internet connection and power source of your cameras to make sure everything is right. Also, you may try upgrading the cameras to the latest firmware version. Hope all of these would help.

      • ALAN CHAWRASH

        hi i have the same problem it says the device is not online please check the network and battery power of the device can you help me please! and how to upgrade the camera to the latest firmware version? thanks

        • Yolanda

          Hi Alan, according to the device instructions, there is a good chance that something goes wrong with your network connection or your device has low battery power. To upgrade your camera to the latest firmware version, you may check the IP camera company website or consult the support team of the camera seller directly. Hope this helps.

          • ALAN CHAWRASH

            hi thanks for reply i restored camera and now working perfect thanks for help ?

  • Daniel Facundo

    when connecting the network always says ”that network is busy try again later” how will you fix this problem

    • Yolanda

      Hi Daniel, please check the signal strength of the connected WiFi. If the Wi-Fi signal is weak, the camera may not be able to connect the router for video streaming. You may relocate the camera and move it closer to the router. Hope it helps.

  • Joy B. Chapman Steffens

    I don't see a password on my camera

    • Yolanda

      Hi there, not sure what security camera brand you are using. But for Reolink security IP cameras, you can find the password under the ”Device Settings” >>”WiFi Settings” from the Reolink Client. Hope this helps.

  • Sharon Hart Shultz

    I bought the mini O security camera saturday and I have talked to both the company and our cable support. I still can't connect to the WiFi. I go through the steps and when I try to send the sound waves it comes back to check the WiFi password. Now I have called the cable company and I am using the correct password. The company says I have to add a port and the cable company says I don't and that all ports are open. Can you give me any other things that I can try?? I took the camera to my daughters house and the camera connected to her WiFi the first time. She has dish network. We have Spectrum cable. Hope you can help me get this camera up and running. Our house was broken into 2 weeks ago and I am scared they will be back. I have called the product support every day since Saturday and I get no where.
    Thank you
    Sharon

    • Yolanda

      Hi Sharon, please follow the top 8 tips I recommend in this post to see if they work. And FYI, we provide 1-to-1 technical support for our customers worldwide. So next time you intend to replace your existing security cameras or add new ones, you may put Reolink security cameras in your wish list as well. Plz let me know if you have any more questions.

  • Fabio Dordoni

    Hello, with my new reolink 410ws I can't see my home wireless (2,4G). I can see a lot of different wireless (neighborhood) but not my home wi-fi.
    I tryed to force manually the ssid but nothing to do, I can't find my wireless. As double check I tryed with the hotspot on my mobile phone and in this case was OK.
    Any advice? Thanks in advance.

    • Yolanda

      Hi Fabio, you may reboot your security camera and the router to see if it works. In case you still can't see your home wireless after trying this method, please contact our support team at support@reolink.com and they would help you troubleshoot the issues.

  • Claire

    Hi,
    I have an IP wireless camera & it was working fine until I did an update on it! Now when I try to view the video it says 'video play failed’. I have uninstalled & reinstalled the app on my phone, I have reset the camera, it's all connecting to the Wi-Fi with no problem as the LED lights indicate that. Also I can move the camera via my phone & it can take photos, I can't see what I'm looking at when I take the photo but it's perfectly clear photo which I can see when it asks if I want to save it. I just can't see video footage or anything on my phone from the camera, it's just a black screen. Any help is much appreciated.

    • Yolanda

      Hi Claire, please double check all the power connections, power splitters, cable connectors, etc. to exclude connection issues. For more troubleshooting tips, you may read this expert post about the possible reasons and fixes of security camera video loss, /video-loss-on-security-camera/. Hope this would help.

    • Jessie Lee

      Did you ever figure out the issue because I'm having the same problem.

      • Max Litvinskiy

        Has anyone resolved the issue, I'm having the same problem.

        • Bizarius1

          I have a little USB wall plug IP cam and thought it was broke because of this problem. All I had to do was update the program on google play, hope this helps.
          EDIT: So sorry, didn't read the top post. I would try uninstalling and then reinstalling the software.

    • Bizarius1

      Go to your live video screen, tap the screen to make some settings pop up, if they aren't already. One of the settings on my software (BV Cam) has a little rocket icon with the letters ”GPU” at the base of it. When I click here this is exactly what it says:
      ”By default the app decodes images through GPU for its high efficiency of decoding. It is recommended to try shutting off the button [GPU decode] when the live video appears in black screen or blurry.”
      Hope this helps.

  • Yolanda

    Hi, Tedra, the common causes for security cameras going offline are the network issues and loss of power. Please ensure that all of your wires are properly plugged in and your camera is power on. Hope this helps.

  • spychic

    Argus 2 cam recorded vid at 2:42pm then when the dog began barking aroung 5pm, this cam, of 4, wouldn't connect. the other 3 did without issue. this one did not. i brought it in and tried to reset, didn't work. like the thing is dead. non responsive. not even lighting up now. the light at the plug in to battery is orange not green. and it was charging overnight 3 days ago. it was wet when i removed the silicone, but the battery and interior cam was not. please trouble shoot with me. at $129, this thing needs to last longer than 6 weeks.

    • Yolanda

      Hi, there, to fix your problem in the most efficient manner, please contact our support team at support.reolink.com. They would get back to you soon and offer 1-to-1 technical assistance. Hope the issue can be resolved in no time.

  • Yolanda

    Hi, Sanjoy, if your security camera has a power indicator light, you should make sure that is on. If it isn't or if it doesn't have one, you may take a secondary power supply/cable and attach it to your security camera to see if it works.

  • Jayne Rocco

    I just installed the reolink pro wireless camera. It was working fine for 2 weeks live (except no email or text motion alerts). I set up cloud and it saved 4 videos thru sun night. I tried logging on monday and get offline status. The camera is at my. ation house an hour away. Can i figure out or fix problem from here?

  • Yolanda

    Hi, Bilal, please make sure you have entered the right password on your laptop. If this doesn't work, try doing a factory default reset and star over.

  • Neil

    My Toguard camera was working fine for the last year but suddenly I noticed that it dropped off the network and went offline. When I looked carefully into it , after power is switched on, the night vision ‘res' eyes start blinking. The camera just won't connect to the internet while the lights re blinking, whether thru WiFi or cable. I switched it on and off , did reboot a few times and then the night light became stable and fixed. When that happened the camera automatically then connected to the internet easily. After I placed it back at the original spots, it worked all right for 24 hours and then back to the same problem. Blinking night vision lights and no connection. How do I solve this ?

    • Yolanda

      Hi, Neil, please confirm that there is strong enough WiFi signal in the position where you place the camera. You can also update the latest firmware version of your camera if it is available.

  • David Feldman

    I have 3 outdoor camaras. Aftter power fail 2 cameras keep working with wi fi, the 3rd camera switches to cable internet connection. Ihave to set it again to wifi. Why???

    • Yolanda

      Hi, David, this happens when cable internet connection is prior to WiFi connection. Please check the settings of your third camera on your phone or PC and put WiFi connection as the priority network connection. Hope this would help.

  • Yolanda

    Hi, Cass, please check that you have tightened the WiFi antennas and given appropriate power supply for your camera. You can also confirm that whether your router puts up firewall or not. Hope this would help.

  • Pauline Kino

    Hi, I have 2 SANNCE cameras that i can access via my phone when i'm at home. as soon as i leave home, the connection keeps on timing out. I've uninstalled the app, deleted and reinstalled the devices on the app, restarted the cameras. They used to work fine. I turned off data on my phone to only use wifi. then I turned off wifi and only use cellular data. Still not luck. As soon as I get home, they work!

    • Yolanda

      Hi, Pauline, ensure that you have enabled the UID of your security cameras and update your security camera and the software to the latest versions. You can also read this post /how-to-set-up-ip-camera-remote-viewing/ for more detailed solutions. Hope this would help!

  • Yolanda

    Hi, Keith, plz make sure the SIM card you bought is NOT a contract SIM card. And you may try restarting the camera to see if it works. If you need any more technical assistance, please contact the support team here https://support.reolink.com/hc/en-us for troubleshooting tips.

  • Christina Tysver Ringler

    I have the v380 camera need to know how to connect to network at work that has free WiFi so no password

    • Yolanda

      Hi, Christina, does your camera seller offer free and customized app or Client? If yes, it would be pretty easy for you to connect the camera to network at work. You may refer to this post for the step-by-step instructions, /how-to-set-up-ip-camera-remote-viewing/.

  • Kamil "Red Snail" Franek

    Hi Yolanda,
    I have a camera for two years and it worked without a problem. Now, after resetting, I can not connect even via LAN cable – the camera is not found.

  • spychic

    REOLINK support is non existent. they take 3 days to contact you then when they do, they begin by asking troubleshooting tips like is your camera on. !!!!! i have had several issues since getting these units and while most issues have resolved in time, the delay in customer support and issue resolution would be a deal breaker if i were to order again. when 2 batteries failed prematurely, it took 2 MONTHS of customer support emails and finally 3 weeks shipping once the return was authorized per battery to arrive. sure, i got 2 new batteries, but the batteries should not have failed so soon. they never were below 40% charge either, i believe water is somehow penetrating them. bottom line, these cams were used less time than it took to get the issues resolved. they need USA based support network if this company is to last.

    my newest issue is that the 2 oldest cams are failing to connect to the internet. of 6 total cameras, the 4 that are connecting are outdoors, the two not connecting were pulled inside. each has connected fine until this weekend. each is now charging just to be certain power is not the issue (despite battery reading 100% charged). they worked and now they do not. the cams in question have been installed since June 8. not a long lifespan for a $129 camera. hoping customer service will actually help this go round. don't have a clue as to why they just quit, but it's very frustrating. i am now out $260 in cams and surveillance if i can't get them back online.

    i already have an open ticket with them about the update to Apple ios 12. the update is preventing me from seeing which camera was triggered on the alerts. i almost want to turn off notifications since i cannot swipe and see which cam was alerted, now i have to open the app, and select each of the cameras to see videos, unless i can get to it quickly enough to scan all 6 at once, which is a bonus feature. it's a holiday so custy service was closed this weekend. grrr.

  • Yolanda

    Hi, Freddie, please try out other WiFi channels or another WiFi network to see it works. If you need any more help to troubleshoot the issues, you may contact our support team here https://support.reolink.com/hc/en-us/ and they'll get back to you soon. Hope this would help.

  • Shawn Shawn

    @disqus_Sig01v8caR:disqus @I'm having a similar problem. I have setup WIFI and assigned a static IP address to the camera but the camera will lose the wireless connection when i reset the power, and
    won't reconnect to WIFI unless i first connect an ethernet cable to
    it. This behavior is totally unacceptable. Please how can I resolve this? Thank you.

    • Yolanda

      Hi, Shawn, please connect your camera to another WiFi network and see whether it works or not. You may also contact our support team here https://support.reolink.com/hc/en-us/ for more technical help. Hope this would help.

  • Yolanda

    Hi, Gabriele, please check if your husband's phone has strong and stable network signals. Also update the APP to the latest versions. Hope this helps.

  • Dinesh Amarasekera

    Hello, I recently bought a Reolink Argus 2 wirefree camera (this is my 3rd Reolink camera; I also have the 423s and 511s PoE cameras on the same network which are working fine). I am unable to get the Reolink app to setup the Argus 2 camera and join my 2.4GHz WiFi network. I have tried with no security / different channels but still no luck. I have deleted and reinstalled the App and tried as well. Any help is much appreciated! Thanks in advance!

  • Nicholas Nathanael Timothy

    Hi, I have 8 cameras, 6 are working well, but 2 have problems. 1 I can see it's wifi signal,but every time I tried to connect it to my phone, it sometimes can connect but no wifi logos on my phone and then logged out after a few seconds. The other one i can't even see it's wifi signal. I've tried to reset it by pressing the reset button, 5 seconds, 15 seconds and even 60 seconds. Still no signs of resetting.

    • Yolanda

      Hi, Nicholas, you may change the WiFi channel to test if the two cameras work or not. Please let me know if you need any further help.

  • Ben Watkins

    I set up my Reolink WiFi camera with no issues. It connected to my router and it was showing a clear, stable image with no dropped frames. Some time later it lost the connection and no longer shows up in the client list on my router. The only solution I found was to move the router closer to the camera at which point it reconnected. Then I put the router back to where it was before and everything was fine. A nice clear, stable picture. It worked just fine for several hours but after some time it dropped the connection again and it was impossible to get it back without moving the router closer to the camera like before.
    The signal strength is clearly strong enough because I've had it streaming 5MP without any issues. So why does the connection drop out and become impossible to reconnect?

    • Yolanda

      Hi, Ben, please change the WiFi channel to check if the WiFi camera works or not. You may also contact our support team https://support.reolink.com/hc/en-us/ for any further help.

  • Al

    My LG phone will not scroll down to where it says connect on the password screen of the ismartview app

    • Yolanda

      Hi, there, you may upgrade the App to the latest version and check if this problem gets solved. Hope this helps.

  • Nakita Skye Bedore

    When I plug mine in it blinks red why is that?

    • Yolanda

      Hi, Nakita, please make sure that your IP camera receives sufficient power supply and stable WiFi signal as well. Hope this helps.

  • kr

    I have a Frontier router. I can't discover new wemo plugs or arlo camera's over wifi. Any suggestions?

    • Yolanda

      Hi, there, you may check the router firewall settings or change another WiFi channel to see if it works.

  • Sue

    Hi, I've been trying to set up a Victure Wireless Security Camera PC320. I tried using EyeCloud as recommended in the instructions booklet then tried p2pip.com ?? but had the same problem with both ie ”id invalid” but the ID password appeared automatically when scanning the camera code with my phone. Husband tried with his phone and same thing. Any suggestions please before I throw the thing out of the window !

    • Yolanda

      Hi Sue, you may reset the camera first and type in the UID and password manually. Another solution is to add the camera to the APP automatically. By clicking "Search in LAN", you can find the camera which is under the same router with your phone. Hope this helps.

  • Yolanda

    Hi, Cathy, please ensure your security camera is powered on and the network signal is stable. Also, you may restart the camera to see if works.

  • Yolanda

    Hi, Jim, have you tried the methods mentioned in the post above? If the security camera still doesn't work, please contact our support team here https://support.reolink.com/hc/en-us/ and they'll get back to you soon.

  • amandakimbrel

    Hi We have 16 cameras in our business. After installation the tech went to set them up & our internet/cable provider stated that they could issue a static IP address, but that it would be an upgrade to the package, bc they only issue 5 and we have the max. I was ready to commit esp since we spent $5k. But then they informed me that the only way to do this was by reissuing other existing IP addresses. Only trouble is if they do that then my credit card machines ip will be changed. These machines have to be pci compliant. It gets complicated. Esp for me since I just learned to work an iPhone 5 years ago. Lol. Is there away around this? Without having to install another internet box and incure another internet monthly fee? The current runs $300. That's phone/32-Chanel-cable&internet which I upgraded bc I was told that 300 megs internet would be better for our payment at the gas pumps. It's extremely annoying during play back at home, getting 1 camera at a time. Dropping that after 5mins. Then trying to start again. Playing back at location is a nightmare bc the Monitor is in the front of the store as a theft deterrent. Living in a small town & having every customer coming in & seeing what you're playing back. Gets the rumor mill going. Even if theft is suspected you can't find out bc they're standing around watching it like it's a movie. Unethical for sure. I'm just trying to get some help from someone not trying to sell me something. Thanks

  • i have a v380 ip camara, i can connect as LAN but when i try to switch to Station mode (wifi) it says weak signal or password incorrect, ive tried everything, plzz help

    • Yolanda

      Hi there, you may change the WiFi channel and test if your IP camera works properly with the stable WiFi signal. Hope this helps.

  • Yolanda

    Hi Nancy, you may reset the security camera and change the WiFi channel as well. Hope this helps.

  • Tomek Paszko

    Hi, my IP Camera cant connect to the wifi router, after im buyed a new one router. The SSID and the password is the same im using on my PC, and there i have a connection. Regards.

  • Scott

    I love the camera just with the app if I do not touch the app for a couple minutes the app will close the live feed anyone know a reason why or try and help how to stop it. I have looked for help number something and nothing.... please help

    • Yolanda

      Hi Scott, are you using battery-powered security cameras or PoE/WiFi IP cameras? For battery-powered security cameras, continuous live viewing will consume much power and thus, the live feed will be closed when it reaches the maximum time, which is around 20 minutes. In terms of PoE/WiFi IP cameras, check if you have enabled power saving settings on your phone that may close the live feed after a couple of minutes. Hope this would help.

  • Amit Nagrath

    Hi I have V 380 IP camera. Problem is camera not creating his own hotpots even after factory reset. i am facing this problem after i refuse to update the camera (device ) software which is showing in my mobile v 380 app. now i connect device to direct to WiFi LAN but not updating and not creating his own hotpots please help

    • Yolanda

      Hello, there, you may check if you have enabled the non-hotspot mode in the settings. Also, updating the app & firmware may help solve the problem as well.

      • Amit Nagrath

        Hi, i try to connect through LAN internet but nothing happened.

        • Yolanda

          Hi, there, it is best for you to contact the support team of the security camera brand for further assistance.

  • Brian Jameson

    It keeps telling me network configuration for first time use and then Jr won't scan the qr code on my phone to move forward and if i just hit next it goes to 85 percent and says failed to connect..

  • Brian Jameson

    It's a zosi camera I dont know much about any of this but I dont have this nor or DVR recorder I was under the impression I didnt need it I could just download the app and view my camera feed but apparently network configuration has to be done or the camera is just broke cause it wont scan the code on my phone and there is no option for wifi smart link in the app like the instructions say there should be

    • Yolanda

      Hello, Brain, you have to finish the network configuration when you set up the security camera for the first time. Or else, the security camera won't be able to transmit data and you can't view your camera feed on the app. You may check if the WiFi channel that your phone is using meets the standard of your security camera. If not, change the WiFi channel of your router and configure the network connection again. Hope this helps.

      • Brian Jameson

        Thank you I will try this again for some reason the camera wont scan the qr code that my phone creates my wifi is split into 2 names to separate the 2.4 and 5 and my phone is connected to the 2.4 which is what my camera requires I'm beginning to think there is a problem with camera because it will make me put my password in and create the code but when I put my phone in front of the camera nothing happens no voice prompt or anything . Thank you again though

  • Sandy Eisenberg

    I have a Foscam F18918W working of of an ethernet cable.
    I can not pull the ethernet plug and use camera on wifi.
    The camera freezes when I pull the ethernet cord and is unresponsive on app as well as foscam site.
    Anything I should be looking for ?
    Thank you.

    • Yolanda

      Hello, Sandy, you may check if you have enabled WiFi connection in the wireless connection settings. If this doesn't help, it is best to contact the support team of your security camera brand and ask them for further assistance.

  • Glady Maicel Banaag Portugal

    Hi, i download the 360eye apps, why i can't connect..? or can i connect even if the device is not with me?

    • Yolanda

      Hi, there, make sure that your security camera and cellphone are connected to the same WiFi network and you won't be able to connect if the security camera is not with you for the initial binding. Also confirm that your camera is compatible and supported by that app. Hope this helps.

  • Russell Chiarelli

    i set up 2 wifi rlc-410W cameras as directed, and all work on wifi...even remote from afar they work great, then 64gb card is full, i direct to format, and poof...all gone "offline"....two cameras, different cards all gone, i have to start all over again to set up the cameras...what gives, ...connected to ethernet ports of wifi router...tried static and dhcp...

    • Yolanda

      Hello, Russell, please make sure that those two WiFi security cameras are working with sufficient power supply and stable network connection. Also, you may check the IP addresses of the two security cameras by connecting them to your router (here is how /ip-camera-address/). Please feel free to contact me if you have any other questions.

  • darnell

    It keeps blinking red light while on charger, off charger it doesn't do nothing

    • Yolanda

      Hello, there, the red light may indicate that the security camera is working with improper power supply or unstable network connection. If you are using one of Reolink's battery security camera, please contact our support team https://support.reolink.com/hc/en-us/ and they will come back to you soon. If not, it is best to turn to the support team of your security camera brand for help.

  • River Angler

    Hi my camera was working fine until I had vigin instaled with the dual band virgin 3 wifi .the camera has disapeared I have turned off the routers firewall but still no joy in finding the camera help ????

    • Yolanda

      Hello, there, please check if your security camera works with dual-band WiFi or 2.4 GHz WiFi only. Some dual-band routers may shunt devices from 2.4 GHz band onto 5 GHz band automatically. So, to ensure a stable network connection, you may set up different passwords for each WiFi channel. Hope this helps.

  • Gemma Williams

    Hi I have the Kocaso 720 wifi ip camera. Camera works fine. My problem is it will only let me view live when connected to wifi on my phone. I have plenty of data. Just wont connect unless my phone is connected to wifi.

    • Yolanda

      Hello Gemma, please check the firewall settings of your router to see if it has blocked external access to your WiFi IP camera. If yes, disable the settings so you will be able to watch live view on your phone via cellular data. Hope this helps.

      • kevin truong

        I have a connect problem with my camera can you help? Since I switch internet carrier from Cox to Att fiber...the WiFi cannot connect to internet. It's stated "camera offline"

        • Yolanda

          Hello Kevin, you may reset your security camera and configure the WiFi settings again to see if it connects to the Internet. If you are using a Reolink security camera, please offer the camera type and the screenshot of the error screen to us. So, we can better locate the issue and help solve the problem.

  • Angelett Pugh

    Hi my v380 can has connected before but won't stay online n when o leave the house I can't connect

    • Yolanda

      Hello Angelett, please ensure that your security camera is installed within the WiFi range and the WiFi signal is not interfered. Click here, /how-to-solve-wireless-security-camera-wifi-interference/, to learn how to solve WiFi interference and boost WiFi signal. Also check the firewall settings of your router to see if it has blocked external access to your camera. If yes, disable the settings and you will be able to watch live view on the smartphone even when you leave the house. Hope this helps.

  • Ma Marek Mhhmm

    Hi Yolanda. First of all great article and lots of information provided, but unfortunately I still experience problems with my V380 pro camera. It is connected to my wifi at house and I can access the camera no problem. I can record, arm, etc, but soon as I leave my house and try to look what's going on in my house using my mobile data it says offline and I am unable to use it. Do you have any idea how to solve this problem? Thank you very much for your help in advance. Marek

    • Yolanda

      Hello Marek, please check the firewall settings of your router to see if it has blocked external access to your security cameras. Hope this helps.

      • Ma Marek Mhhmm

        Hi Yolanda much love to you for this help ❤️ I did what you said and it worked, now I can see what's going on in my house when I'm away 👍 Thank you and all the best ✌️👍

  • Linda Martin Power

    I have the wireless ip camera model 826. It is connected to wifi and I can see everything from my phone. However, it will not record anything. I have it set up to record with movement. I have a card in the camera (not to cloud). What can I do to get it to record?

    • Yolanda

      Hi Linda, please check if your SD card is compatible with your security camera. You may examine the recording settings to make sure that you have enabled motion-triggered recording. If this won't work, it is best to consult the support team of your security camera brand.

      • Linda Martin Power

        It used to work so I'm sure the card is compatible because it used to work when I first bought it. Thanks.

  • Randy Phillips

    I have 2 model 826. One works fine, but the other one just shows red light when connected to power, but won't respond to reset and no other lights showing.

    • Yolanda

      Hello Randy, you may try to reset your security camera again and check if it connects to the stable network connection. If this won't work, it is best to contact the support team of your security camera brand asap.

  • Guest

    Cameras were working fine. now the NVR box makes a beep and when we go into the screen. we cannot view them and it says cameras are initializing

    • Yolanda

      Hello there, please submit a request here, https://support.reolink.com/hc/en-us/requests/new, and specify the following so that we can better locate the issue: 1) which screen do you refer to, your cellphone, PC or a monitor? 2) take a screenshot of the initializing screen and upload to the request as an attachment. Hope that the issues can be solved soon!

  • Yolanda

    Hi Mukesh, you may update your camera with the latest firmware and enable the time synchronization settings to see if the issues can be solved. If not, it is best to contact the support team of your security camera brand. Hope this helps.

  • Tyler Wasileff

    Hello Yolanda. I have 2 clock wifi spy cameras at my store. They have worked perfectly for 2 months. Now all of a sudden I CANNOT view the live feed unless I'm at my store on the same wifi connection as the cameras. Before I could watch from home, watch from LTE data on my phone, watch from anywhere. Even at my store if I put my phone on LTE the live feed shows camera offline but once I put my phone back on the wifi the camera feed is online.

    • Yolanda

      Hello Tyler, please check the firewall settings of the router at your store to see if it has been set up to block external access. Hope this helps.

      • Tyler Wasileff

        It hasn't been set to block firewall. I've had the same wifi router for 2 years and nothing has been changed in any of the settings ever. As I said both cameras have been broadcasting fine for several months until last week when I'm now only allowed to view the live feed when on the same wifi network as the cameras

        • Yolanda

          Hi Tyler, are those two cameras from Reolink? If yes, please specify the models. You may reset the cameras and test if you can view the live feed with the WiFi network at your store and 4G network. If not, please send us the screenshot that shows the connection failure so that we can offer further assistance. If those are not Reolink cameras, it is best to contact the support team of your security camera brand asap.

          • Maida Celedon

            I have the same issue at home. I can only view image if I'm connected to the same wifi but not if I leave my house. I rebooted everything. Uninstalled everything, checked wifi, ethernet, etc and still nothing.

          • Yolanda

            Hi Maida, it is best to contact the support team of your security camera brand asap. If they don't release any official security camera viewer, you may ask them to recommend reliable alternatives for you as well. Hope this helps.

  • Ethelyn Alexanders

    I changed service providers and now I cannot reconnect to the wifi

    • Yolanda

      Hi Ethelyn, after changing the network provider, you have to reset the camera and reconfigure the WiFi settings. Hope this helps.

  • Ethelyn Alexanders

    I cannot reconnect after changing service providers

  • Stacey Kelly

    Any idea when the servers will be back up?

  • David

    Have 3 indoor spy cams have worked fine for months work fine when im in the property but when i go out all i get is logging in any ideas

    • Yolanda

      Hello David, please check the firewall settings of your router and see if you have enabled to block the external access. Hope this helps.

  • Yolanda

    Hello Jeff, please check if you have enabled to block the external access in the firewall settings of your router. Hope this helps.

  • Yolanda

    Hello Pedro, you may try to reset the camera and reinstall the app to see if it works again. If not, it is best to consult the security camera manufacturer and use the app that they recommend for live viewing. Hope this helps.

  • Tracey Hopper

    I can't open my cameras it reads connection fail 10_806363140_0 it worked OK for months but has suddenly stopped working any ideas as to why thanks

    • Yolanda

      Hi Tracey, you may reboot the router and your cameras to see if it works. Then upgrade the firmware to the latest version as well. If these won't work, please specify the Reolink camera models that you are using and submit a request here, https://support.reolink.com/hc/en-us/requests/new. If you are not using Reolink cameras, it is best to contact the support team of your security camera brand asap.

  • peter harvey

    Fitted 2 wifi wifi cameras one fron one rear front one fine rear one will not connectshows up on phone but will not start

    • Yolanda

      Hi Peter, you may reboot your router and your WiFi cameras and redo the initial setup to see if the cameras work again. If not, it is best to check if there is WiFi interference with the detailed guide here, /how-to-solve-wireless-security-camera-wifi-interference/. Hope this helps.

  • JM PAGARIGAN

    cant Register my email, sricam app error ”Operation Failed 30401002″

    • Yolanda

      Hello there, please make sure that you have enabled third-party mail client in the mailbox settings before registering the email. If this won't work, it is best to contact the support team of your security camera brand asap. 🙂

  • Lena Sidiropoulou

    Hello. I have a problem with my camera. It connects to my WiFi but when I try to connect it with mobile data its offline. It was working for years and one day it was offline without changing anything. Can somebody help me?

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