Last updated on May 24, 2018.
Some of the concepts might seem a little technical, and we've tried our best to explain them in a simple and clear way. Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions.
BY USING REOLINK SECURITY PRODUCTS AND SERVICES, YOU CONSENT TO THE DATA PRACTICES PRESCRIBED IN THIS STATEMENT.
1). Contact information. When you register a Reolink account, Reolink Cloud account, log in the forum, contact us via email, register Reolink products you bought, download and use a software update, or leave your contact information to us, we might collect that information, including your name, email address, phone number, profile photo you upload, comments, and any other contact information you give us.
2). Payment information. When you use the shopping cart or purchase a product from Reolink official website, we might collect your credit card number, your mailing address, or any other payment information you fill in.
3). Information you share or post on our website. We might collect information that you post in a public space on our website, such as the Community (we also call it Forum).
4). Device information. When you activate Reolink Cloud account and add your device(s) to Cloud, we'll access your device information you need to offer when enabling Cloud storage. We will encrypt all your data and you can delete it anytime. We've covered all the details in the Reolink Cloud How Reolink Cloud collects and uses information) part.
5). Other information. When you use Reolink mobile app or desktop client, we will get several permissions and collect personal information or non-personal information. We've covered all the details in the Reolink Mobile App How Reolink Mobile App collects and uses personal information) part. When you ask for support help, you might need to offer information about the Reolink product you bought, how you use and your permission to allow our tech support team to gather your product usage information and statistics to analyze and troubleshoot the issues.
1). We collect information directly from you. For example, when you sign up for Reolink, Reolink Cloud, email to us, register a product, complete a survey, or give us permission to access your product for troubleshooting, you give us certain information voluntarily, and we might collect that information.
2). We collect information from you passively. For example, third parties might share information with us. And we also collect information from our devices to analyze the performance information.
3). We combine information. For example, we may combine information we get from a third party with information we already have.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.
1). We use information to respond to your requests or questions. For example, if you ask for a user manual, we will send it to you. We might use your information to confirm your subscription. We will also give you technical support if you are eligible for it. When we provide support, we may use the information you provided or information we’ve gathered passively.
2). We use information to communicate with you about our relationship. We may contact you about your account or subscription. We may contact you about this Policy or our website Terms.
3). We use information to improve our website or our products and services. For example, we might conduct surveys so we know our customers. Participation in these surveys or contests is completely voluntary. If you participate, we will request certain personal information from you and we may use the information you provide to improve our products and services, and to administer those programs.
4). We use information for marketing purposes. For example, we might send you special promotions or offers. We might also tell you about new features or products. These would be our own offers or products. We may track your activities and show you ads we think you might like.
5). We use information for security purposes. We may use information to protect our company, our customers, or our websites.
6). We use information to talk to parents or guardians to get permission. We may use contact information to get permission from parents for children who want to use our site.
7). We use information as otherwise permitted by law.
Reolink mobile app collects and stores personal information or non-personal information that users provided while using Reolink mobile application.
To enable certain features, Reolink mobile app will get user’s mobile devices’ several permissions, including:
• Access to camera
• Access to microphone
• Access to storage
• Access to Google account information
• Access to save and protect device login information
• Access to email login information
• Access to WiFi router or hotspot information
• Access to network status
The personal and non-personal information we collect will be used to allow users to access Reolink mobile app, verify the user, configure Reolink security cameras, get access to Reolink security cameras functions and features, and guarantee and secure user information while using Reolink mobile app. These are the same with Reolink Client.
We will retain User Provided data for as long as you use the application. Please note that some or all of the User Provided Data may be required in order for the application to function properly. We will not sell, share, or rent the collected information to any third party or use it for any illegal activities.
Reolink Cloud collects the information you provide, including your account information (your profile, email address, username, etc.), device information (device name, model, type, etc.) and information about video footage you uploaded to Reolink Cloud, (video length, video title, and video format, etc.).
Reolink Cloud will access these information when you agree to enable Cloud storage service, and add your device to it. We take your account security very seriously. We will not sell, share, or rent the collected information to any third party or use it for any illegal activities. Videos recordings in the Cloud are encrypted, and you can delete them anytime as the video owner.
You can opt out of receiving any emails from us. To stop receiving our emails, click "Unsubscribe" in any email you get from us. Don’t worry! Even if you opt-out of getting emails, we will still be sure to contact you for important updates or notices. For example, we may still contact you about your orders, you will also continue to receive critical technical information about your Reolink products.
We do not share information with third parties for their independent marketing or promotional purposes.
Yu can choose not to install our applications (Reolink App or Client) or not to fill out warranty. This choice may limit your warranty service.
If you have a Reolink account, you may update or correct your personal profile information at any time by visiting your account profile page.
For other personal information, we make good faith efforts to provide you with access and support so you can request that we correct the data if it is inaccurate, or delete the data if Reolink is not required to retain it by law or for legitimate business purposes.
Your Other Options
You have options in relation to the information that we have about you described below. To exercise these options, please contact us. If you're an EEA user, you can:
1). Access the information we hold about you.
2). Have your information corrected or deleted.
3). Object to us processing your information. You can ask us to stop using your information, including when we use your information to send you marketing emails or push notifications. If you opt out of receiving marketing messages from us, we may still send you newsletters and updates about your account or products.
4). Have the information you provided to us sent to another organization, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.
If you want to disable cookies, you can do so by modifying the browser settings. Check with your browser provider to find out how to disable cookies. Please note that certain features of the Reolink service will not be available once cookies are disabled.
Reolink takes precautions, including administrative, technical, and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.
The online services offered by Reolink use encryption on web pages where personal information is collected (for example, credit card and other payment information). To use these services, we recommend you use an SSL-enabled browser such as Internet Explorer, Firefox, Chrome, or Safari. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
Please be aware that no security measures are perfect or impenetrable. We cannot and do not guarantee that information about you will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Reolink sells products and offers services worldwide. Being a Reolink customer, you understand and authorize us to transfer and store your information outside your home country.
When personal data is transferred from the European Economic Area (EEA), we take special safeguards to ensure that the protection travels with the data, including having standard clauses approved by the European Commission in our contracts with parties that receive information outside the EEA.
The privacy protections and the rights of authorities to access your information in these countries may not be the same as in your home country. And we may not provide the same level of protection as those in your country.
Reolink does not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about a user’s online activities over time and across third-party web sites or online services.
The service is not intended for or directed to persons under the age of 18. We require that use of the service and all purchases made through it be by individuals who are 18 years of age or older. Reolink does not permit registration by and will not knowingly collect personally identifiable information from anyone under 18. If Reolink learns that we have collected the personal information of a child under 18 we will take steps to delete the information as soon as possible.
Please revisit this page periodically to stay aware of any changes to this Policy, which we may update from time to time. Your continued use of Reolink Products and Services after the revised Policy has become effective indicates that you have read, understood and agreed to the current version of this Policy.