Your security camera won’t work? No video, no image, can’t play video or can’t view cameras remotely? CCTV camera or security camera problems and solutions may top your search list. Luckily, the video surveillance camera troubleshooting is very easy for all of you. We’ve summed up the top 10 methods for you to fix your security IP cameras not working properly.

If you are suffering the same (or similar) security camera issues like below, try the solutions to quickly solve all of them.

The most common “IP security cameras won’t work” issues and problems:

  • My security camera playback is not working, just can’t play back the video.
  • Can’t view my security cameras remotely.
  • No video but camera LEDs are on.
  • Video surveillance cameras work in daytime but video loss in night time.
  • Night vision doesn’t work, can’t record anything.
  • Can’t connect to NVR security camera on my iPhone/iPad.
  • 24/7 recording is not working, it won’t start.
  • Got Swann/Lorex security camera problems.
  • No WiFi signal, it’s so weak, my security camera can’t connect o WiFi.

You know how to check if a CCTV camera is working or not without ideas about the CCTV camera working principle. If any of the issues happen, you get stuck with your security camera not working complaint. If you have been encountering other “security camera not working” troubles, you can also try the 10 best methods.

Try Top 10 Methods to Fix Your Security Camera Won’t Work Problems

Note: Some home or business security cameras or CCTV cameras can’t work properly or could suffer some problems if you do not use them correctly. Try to buy high quality security cameras from a professional and reliable brand (Reolink is highly recommended).

Top 1. Check the Security Camera Connection and Power

“Why isn’t my security camera working?” You need to make sure all the connections are correct and the camera is powered on in the very first step. Normally, a user manual or quick guide will be offered together with the security camera product. Check the manual or guide to make sure you’ve connected the camera as expected.

If you are using a wireless home security camera with issues, you need to check the WiFi connection (if the wireless security camera is connected successfully via WiFi) – you can use a network cable to test if the network connection is OK. Make sure your router is working properly. You also need to check the power supply.

If you are using a wired or PoE security camera, make sure the video signal and power supply is well transmitted. For a PoE security camera, check if there is a correct and workable PoE injector or PoE switch. If you have a NVR security system, make sure all the connections to the system are correct.

Top 2. Make Sure the Cabling Is OK

A high frequency of connection issues center around cabling problems. If the security camera doesn’t work properly, such as the lights (for example the IR LEDs) are not on in dark at nights, it’s likely a cable problem, and it will cause no image and no video recording at night. Use another cable to connect the camera to see if the problem is solved. For a PoE security camera, you are suggested to use a Cat 6 or Cat 5 Ethernet cable.

Top 3. Check the Settings If Security Camera Won’t Work

One thing that you may easily forget about is the camera settings. Most of you may find the security cameras can’t do 24/7 recording, have no motion detection alerts, or can’t record video at night, just simply because you haven’t set up the settings. Generally, there is software on computer or an app on mobile phone for you to adjust the settings. Take Reolink as example. You can download and install Reolink Client on a computer, connect to a Reolink security camera on the Client, go to the settings, and set up the 24/7 recording on the computer.

Top 4. Reboot the Security Camera to Fix Issues

The “Golden Rule” in IT troubleshooting, especially for the not working security cameras, is to reboot the device. You can reboot your security camera to release the cache to flush, settings to recalibrate, and connections to self revise. To reboot the surveillance camera, directly plug off the power supply, wait for a few seconds, and plug on again.

Top 5. Check If There Are IP Address Conflicts

Each IP security camera needs to have a unique IP address, so it can send and receive data via the Internet or a computer network. If there is another device using the same IP address with the camera, there will be a conflict and it will cause your security camera not working. Check to see if your security camera with problems has an IP address conflict issue.

There are 2 ways for the checking. In the Windows search box, type “cmd” (without the double quotes) to open the DOS command prompt. You can type the command “arp -a” (without the double quotes) to see if there are IP conflict.

Command to Check IP Address

Alternatively, you can type the command “ping cameraIPaddress -t” (without the double quotes) – for example, if your IP camera’s IP address is 192.168.0.999, you should type “ping 192.168.0.999 –t”. If you receive results with “Unreachable” or “Timed Out”, it means the IP security camera is not connecting to the network. Change the camera’s IP address or assign with another one.

Command to Check Camera IP Address

Top 6. Update to the Latest Firmware to Solve Security Camera Not Working

Most brands or manufacturers will release firmware updates regularly to fix security cameras issues and glitch, and to add some new features. Check the brand’s official website to see if there is new firmware released for your camera, and update to the latest version. There will be guides for you to easily get the updates. Make sure the firmware you download is the correct version for your security camera. Don’t update to the wrong one.

Top 7. Update to the Latest Client Software

If you can’t connect to the security camera via software, that’s probably because of the compatibility between the software and the firmware. Updating the software and the firmware to the latest versions can solve this issue. For example, if you can’t make settings of the video camera on software from computer, or can’t remotely access the camera via the app on mobile phone, you need to update the software and the app to the latest versions.

Top 8. Reset the Security Camera to Its Factory Default

Factory default is always a workable method to fix security camera not working problems. Some security cameras come with a reset button, which enables you to one press to do the factory restore settings; some come with a pin hole as the reset function and you need to use a needle thing to enable it. Remember factory reset means it will remove all settings and configuration to the “factory default” settings.

Reset Home Security Camera

Top 9. Refer to the FAQs for Home Security Camera Not Working

Most questions and problems can be quickly answered and solved by FAQs (Frequently Asked Questions). Many brands or manufacturers have this section in their websites. You can head to their official website and look for the FAQs. Search your key words about your problems and you would get the related troubleshooting.

Top 10. Ask the Tech Support Team for Help

Most security camera companies offer free tech support. If you still can’t solve your security camera not working problem with all the above methods, you can email them or call for help. A professional technician will help you fix the problem. Keep in mind that you need to explain your problem as detailed as possible, so that the support team can solve your issues as soon as possible.

All those troubleshooting solutions help fix security camera not working, including the security cameras not responding, the infrared not working, Logitech/Xfinity security camera not detected, security camera IP address not working, Bunker hill security camera not recording, Comcast/CPI security camera not working, defender security camera not recording, Iris/Lorex/Swann/Samsung/Vivint security not working, or Bunker hill security camera night vision not working.

Try to buy high quality security cameras and you will have less problems and issues. You can save your money when buying security cameras.

  • Terry Conner

    After a power failure, my infared doesn’t work until the following night. Is there a solve for this? I have the 8 channel Defender Sentinel Pro Widescreen.

    • Hi Terry. You can try to: 1. update to the latest firmware, 2. go to the Night Vision settings to check if everything is OK, 3. reset the camera system to its factory default, 4. reboot the system.

  • manneesh

    when the camera power off my camera going to default date…what i can do, i am already set NTP server.

  • Potter

    I recently installed the View 720p system which was working fine until I woke up to the alarm going off. After turning the alarm off there was also a near by lightening strike. Whateverthe cause, I no longer have video at all. Everything else seems functional. I could really use some trouble shooting tips

    • Hi Potter, you can try rebooting the security system or resetting it to the factory default. If you still can’t solve the problem on your own, the best way is to ask the support tech team for help by writing emails to them. They will help you fix the problem.

  • Rick Langevoort

    I have the 16 channel NVR. I have it setup for a couple of days now to test and see how many tb of drive storage it needs for 24 hour recordng etc. It’s been running for about 3 days in a row now just fine with 8 cameras pointing at my ceiling, but today I noticed that one of the cameras signal got lost. So i disconnected it and I notice it doesn’t gie that clicking sound when connecting to the lan cable; it seems completely dead. Is there some kind of fuse in thre that I could change? or is this a total loss now?

    thanks for any advice….

    • Hi Rick, you can try to reboot the security camera or reset to its factory default. If you security camera still can’t work after trying these methods, you may write an email to the tech support team for help. Remember to explain your problems in detail so that the support team can solve your problem as soon as possible.

      • Rick Langevoort

        HI yes I tried that already, but both depend on the camera swithcing on, which it doesn’t. Also tried swapping it out with working cameras (to eliminate cable and PoE port etc), but that didn;t help either.
        What is the email for the tech support team?

    • Stephen Freeberg

      Hi Rick, not sure if you were able to get an RMA yet but read my post above for my recent issue with POE failures.

      Good luck to you sir.

      • Rick Langevoort

        Hi Stephen thanks for your reply. No not yet; I haven’t written the support team yet…. I can’t test with regular power supply though; how did you do that? What are the requirements for the adapter to test with?

        • Stephen Freeberg

          My cameras came with AC/DC power supplies, model #CS-1201000, they are available on Amazon just Google the model number and you should get the first result. I have noticed that both of my failed units are very warm when connected to POE, even after they stopped working. I see on the console of my Cisco switch that the camera requests POE and the Cisco switch grants the request but the camera never boots up and works.

          If I plug it into direct power it works just fine.

          Good Luck.

          • Rick Langevoort

            OK thanks for your reply Stephen. I think my problem is different then All my camera’s are warm; some a bit warmer than others, but all feel warm. The one that’s failing is just cold though; not a tiny bit of warmth comes from that one.
            I just wrote to the support team (your first reply reminded me of that… 🙂 )… see what happens….
            Have a great weekend!

  • Stephen Freeberg

    I have the same problem as Rick L. below. I have six RLC-410 cameras feeding to my Synology Surveillance station and one of them had a POE failure. I could power the unit with the DC power and it worked but would not work with POE. I had to e-mail back and forth with Support to get an RMA for my camera. When the replacement RMA camera arrived I installed the unit and it worked for six days before showing the same issue. All of my other cameras are working fine and I have tried using a different POE port on my Cisco 3560-UPOE switch without success.

    The other kicker is that Reolink would like the defective camera returned but did not include a return shipping label. When I asked for a return label they told me to pay for the shipping and then send a copy of my postage receipt and they would refund my fees. Seems kind of an odd way to handle RMA returns if you ask me.

    Now I am looking at Amcrest as a replacement for my RLC-410, I’m gonna open a second RMA request and hopefully this one will go a little smoother.

    • Hi Stephen, no idea if you have followed the user manual or the quick start guide to use the camera, but our support team are glad to help and they are following up your case. For any questions, pls contact our support team and you will get the best possible response ASAP.
      Concerning the RMA returns, it is our standard policy that for products without shipping labels, the customers have to pay for the shipping first and then we will refund the postage based on the shipping receipt. Hope you could understand.
      Still, thanks for your support of our product. If you need any further assistance, we’d be very glad to help.

  • Dave

    ive got a swannone cam system (I know its terrible). The system was working fine at the time. And then I added a second wireless camera and that’s when the 1st camera stopped working. I couldn’t get a live feed from it at all. ive tried resetting the camera, no luck..

  • MUHAMMAD ZAFAR IQBAL

    hi i have china hanbanggaoke dvr its working good but on net working i can access my dvr but when login box appear when i put user and password no thing happen but same admin and password when i put in dvr its good working only in networking not excepting password why i don,t know please help

    • Hi, you can try rebooting the DVR or resetting it to the factory default. If the problem still cannot be solved with the above methods, then the most reliable way is to contact the support of team of the seller and they will help you fix your problem.

  • Christian Marchant

    I connect the ip camara by lan and it was configurate , then I configurate by akp and runs great but when try to desconect the LAN cable from the camara the apk says : device is offline. and its really a pain couse the wifi configarion is done. the same apk says: wifi succesfull. Where is my error?

    • Hi Christian, did you forget to save the WiFi password when the WiFi configuration is done? If that’s not the problem, you may contact the support team of your security provider and explain your problem in details. They would help you fix the problem.

  • Suzanne

    My wi-Fi will not connect to my surveillant camera I’ll check the ID numbers everything seems fine it just will not connect

  • Suzanne

    I have an iPhone 7 I checked in my settings the network seems to be fine it just will not connect for some reason call the company we did a reboot and she is saying it’s something to do with the Internet Internet seems fine I’m not sure

    • Hi Suzanne, you can check if the antennas are fixed well or not at the first place. Make sure the login password is correct and there is no signal interference. For more tips to fix your IP camera WiFi not connecting, you can read this post to gain more insight information: https://reolink.com/ip-camera-wifi-not-working/

      • Suzanne

        Thank you found the problem my app for the camera had to be updated all good now but thanks 🙏

  • Brian DuBois

    My RLC-410 camera is not showing up on my network and when I “Scan device in LAN” it doesn’t show up. I also tried to see it on my mobile phone but it doesn’t connect there either. The camera is powered up (I can see the LEDs glowing in the dark).

    • Hi Brian, have you tried rebooting the security camera or checking the security camera connection? If these still don’t work, please feel free to contact our support via email at support#reolink.com (replace # with @). They will be willing to help solve your problems as soon as possible.

  • SCOTT

    I can’t even get video to show up on the tv it’s connected to. Do all cameras need to be hooked up? i hooked up one and connected everything so i could make sure it’s right before i set everything else up. When i turned it on and switch to the channel it’s hooked to i get nothing.

    • Hi Scott, check the video cable connection to your TV and see whether your TV has a signal input. And you can try changing the resolution of your NVR to what is supported by the TV.

  • Terri Booth

    I just purchased a mini P 2 p wife night vision camera and not sure how to set it up.. I did have the Q 7 showing up on my high speed wireless screen and now it’s not showing up.. What can I do to get that up again and how do I set this video camera up. I am not a techie so this is difficult. Any input would be greatly appreciated. Thanks.

    • Do you have an NVR for 24/7 video recording? If not, you can also set 24/7 recording to your computer or FTP server. Please refer to this FAQ for further assistance: https://reolink.com/faq/set-24-7-video-recording-in-client-software/. Normally you will get a Quick Start Guide if you buy a new security camera. You can refer to the instructions to set the video camera up or contact the tech support team for help.

  • Fakhri Mazen

    Hi my camera don’t recording but it work on the monitor
    Plz help

    • Hi Fakhri, you can have a check on your recording configurations. And where are you recording the videos? If you are recording to an SD card or a hard disk drive, please inspect your recording devices. Or if you are recording to a computer or FTP, make sure the connection is right.

  • Tee Gee

    HI, Just installed the RLC-420 camera to monitor the entrance when someone rings the door bell. I have it streamed wirelessly to an ipad mini, mounted on the wall next to the entrance door. Streaming works fine in every setting, however, after about 15 minutes the image freezes, even though I can still log in from my Mac or Iphone and the camera is streaming to those two devices. Also, could you get the OS app to rotate when the device is horizontal? The image rotes automatically, the application does not.

    • Hi Tee, in order to better troubleshoot the image issues of your security camera, I suggest you write an email to our support team at support@reolink.com and explain your problems in details. They will help solve your problems and get back to you soon. And I will also forward your advice on the iOS App to our R&D team. Thank you so much for the support of our product.

  • Courtland “Flying for fun” Joh

    I just received an Argus which is a really good looking device, but it may have one enormous flaw….I couldn’t get it to work on Google Wifi. I thought there might be an issue with the Argus so I changed my wifi to an older router that I don’t use…..due to lack of coverage just to confirm. I was astonished to find it connected to the ancient tech router but not the Google Wifi. Am I missing something here???????? Don’t really see the value of Argus if it doesn’t communicate over Google Wifi. I’ve got a variety of smart devices attached to Google Wifi without a hitch, great range and distance, very fast. Hope you get your system updated….

    • Hi Courtland, you are the first person to report the connection issues with Google WiFi. Based on our test and the feedback of other users, Reolink Argus should have no problem working on Google WiFi. Indeed, Reolink Argus can perform well with all the routers available on the market. Since Reolink Argus works based on 2.4GHz WiFi, you may turn off the 5GHz of the Google WiFi and then try to connect the camera to the 2.4GHz WiFi. And we strongly recommend you contact our support via email at support@reolink.com. They will get back to you soon and help solve your problems.

  • Anne null

    Hi, was having an issue with playback on one of my Argus cameras and tried a couple of the suggested solutions. It was only after I reformatted the SD card that the playback started working again. Is it necessary to clear the contents of the SD card manually every so often? Or is it supposed to overwrite older video clips when it gets full? Thanks!

    • Hi Anne, the older video clips will be automatically overwritten when your SD card storage is full. You can transfer and save the important videos stored in the SD card to your computers at regular intervals.

      • Anne null

        I’m still having issues with playback on my front door Argus wireless camera. The rear door camera’s playback works fine. But for the front, the icon spins for about 10 seconds then the status says “Playback stopped” without ever playing the video. I’m able to use it to monitor live video, but not to view recorded video. I tried reformatting the SD card again but unfortunately it didn’t work this time. I also tried removing and replacing the batteries (to reboot) and checking for IP conflicts (there are none). Any other suggestions besides doing a factory reset? Thanks.

        • Anne null

          Update: I tried a factory reset and am still seeing the same issue. It appears to be writing to the SD card when there’s an alarm. When I take it out of the camera and put it in my laptop, I can see several video files and am able to open and view them on the computer. I was also able to write and read a text file to the card, so it doesn’t appear to be a defect with the card either. Please advise. Thanks again!

          • Hi Anne, to better troubleshoot your problems, I suggest you contact our support team via email at support@reolink.com and describe your problems in details. They will help solve your problems and get back to you ASAP.