What To Do If Amazon Package is Stolen: Step-by-Step Guide

Online shopping has become extremely popular in recent years, with Amazon being one of the most widely used e-commerce platforms. However, Amazon package stolen has also been on the rise, especially for deliveries left unattended at doorsteps. If you suspect your Amazon package was stolen, it's important to know how to properly report it to get a refund or replacement item. This comprehensive guide will walk you through the step-by-step process of how to report stolen Amazon package.

Does Amazon Refund Stolen Packages?

Yes, Amazon does refund or replace items in your orders that are stolen after delivery. As long as you report the theft promptly and provide any evidence you have, Amazon will investigate and process a replacement or refund based on the results of their investigation.

What To Do If Your Amazon Package is Stolen?

If your have an Amazon stolen package, check out the following methods to get them back or have Amazon reimburse it.

1. Track the package

First, check the tracking details to confirm that the package was indeed delivered. Sometimes packages are marked as delivered early, but might arrive later.

2. Ask your neighbors

If you live in an apartment or a close-knit neighborhood, it’s a good idea to ask around to see if someone mistakenly took it in or if it was dropped at a neighbor’s door.

3. Report to Amazon

If the package is confirmed stolen, Amazon offers a process to report it. They may either issue a refund, send a replacement, or offer a gift card depending on the situation. You can report theft through your Amazon account under "Your Orders" and follow the prompts to initiate a claim.

4. File a police report

You can also file a police report if your package is stolen. However, some areas may require you to provide the value of the stolen item when filing the report. Local laws regarding package theft can vary, so the process and requirements might differ depending on your location.

5. Prevent future package from being stolen

After a theft, consider using package lockers (like Amazon Hub Lockers) or request that packages be delivered to a secure location (e.g., a porch box or a neighbor’s house). You can also use Amazon's delivery alerts to track packages in real-time. To monitor your delivered packages in real-time, consider installing a security camera or video doorbell at your front door.

How to Report Stolen Amazon Package?

Reporting a stolen package to Amazon requires following a few simple steps through your account. Here is the complete process of what to do if amazon package is stolen:

1. Sign in and click "Your Orders"

Go to Amazon's website or open their app and login to your account. Click on "Your Orders" to access your order history.

2. Find the order in question and select "Problem with Order"

Locate the order that contained the stolen package and click the "Problem with order" button. This will start your claim report.

3. Click "Track Package"

A popup will appear showing package tracking information. Click the tracking number of the stolen package.

4. Choose "My package was stolen from my porch"

After selecting the tracking number, you will see delivery problem options. Choose "My package was stolen from my porch."

5. Hit "Request Refund" and submit

On the next page, confirm you would like a refund by selecting "Request refund." Double check the details and submit your report.

6. Wait for Amazon's agent to investigate your claim

Amazon will review your report and stolen package claim. Wait to hear back after their investigation is complete regarding your refund.

How to Report an Amazon Stolen Package to Third-Party Seller?

If your package was not shipped by Amazon but by a third-party seller instead, here's how to report stolen package on Amazon:

1. Go to Amazon's Payments page and sign into your account.
2. Find the option for "Contact Seller" - you should see this on the order details page or the seller's profile page.
3. Use this to send a message to the seller explaining that your order from them was stolen. Provide necessary details.
4. The seller will review your claim and respond via message. They may request evidence or additional details.
5. If approved, the seller will issue a refund or replacement themselves. This process varies by seller.

How to Find an Amazon Package That Shows as Delivered?

Sometimes an Amazon package can show as delivered but you cannot find it. Before reporting it as stolen, take these steps:

• Check all orders to confirm which package is missing. Compare the tracking to your delivery location.
• Look around the delivery area for any notices of attempted delivery. Sometimes drivers will leave a notice if they could not deliver.
• Check Amazon's Message Center for any delivery updates or notifications from the carrier.
• Ask household members or neighbors if they may have picked up the package.
• Review your security footage or cameras to confirm the package was not delivered.
• Contact the carrier (USPS, UPS, FedEx, etc) directly to inquire about the delivery status.
• Report the missing package to Amazon as "not received" after confirming it was not delivered. Provide any evidence you have.

Following up with these steps first can help resolve many situations where packages show delivered but are actually just delayed or delivered incorrectly.

How to Prevent Amazon Package Theft?

Here are some tips to avoid package theft in the future:

• Have packages delivered to your workplace or office if possible. This prevents any chance of porch theft during the day.
• Use Amazon's Locker service to send packages to a secure, self-service pickup location instead of your home.
• Install security cameras or video doorbells to deter potential thieves and have video evidence if a theft occurs.
• Invest in a locked mailbox or parcel box for secure deliveries when you're not home.
• Request signature confirmation for high-value deliveries so they are not left unattended.
• Ask neighbors to pick up parcels for you when expecting deliveries if you'll be out.
• Provide delivery instructions to hide packages from view to prevent tempting thieves.

For instance, you can install a new Reolink Argus 4 Pro on your porch. This dual-lens camera provides a 180-degree field of view, ensuring there are no blind spots. With full-color night vision, you can monitor your property or packages day and night even when you're away from home.

Alternatively, you can opt for the Reolink Altas PT Ultra, which offers superior 4K resolution and 360-degree coverage. This camera not only provides an ultra-wide view but also features motion tracking, ensuring that any movement around your entrance is captured.

FAQs

Does amazon reimburse for stolen packages?

Yes, Amazon will refund or replace any eligible items that get stolen after delivery. Make sure to report the theft promptly and provide any evidence available to help get your claim approved.

What does amazon do about stolen packages?

If your Amazon package is stolen, check common issues first and then contact Amazon Customer Service to file a missing package claim. The Amazon A-Z Guarantee covers stolen packages, and Amazon will investigate to resolve the issue. You can also contact the seller and file a police report if necessary.

What happens if your amazon package is stolen?

Report the stolen package to Amazon right away by following the steps outlined in this guide. Amazon will investigate and refund or replace the order if approved. Provide as many details as possible to help your claim.

Conclusion

Having a package stolen can be incredibly frustrating but reporting the issue to Amazon or the seller is essential to get a refund or replacement. Follow the detailed steps in this guide right away if your Amazon order shows as delivered but is missing. And consider options like delivery lockers or cameras to avoid theft going forward. With the proper diligence, you can ensure you either receive your online purchases or get reimbursed if anything unfortunate happens.