Last updated on Sept. 15th, 2022.
Minors and those under the age of 18 may not register or use the Services, nor should they send any personal data, such as name, address, telephone number, or email address, to Reolink. Reolink will suspend of users that at minors or less than 18 years old and take reasonable measures to delete the personal data collected as soon as possible.
You should not register an account or use the Services if you disagree with this Agreement or any terms hereof.
I. Scope of Agreement
1.1 Reolink User Service Agreement (“Agreement”) shall mean these terms and conditions for the use of our Services. If you reside in non-European countries, please go to our relevant service agreement available here for the terms and conditions that apply to you.
1.2 “User” or “you” shall mean the user of our Services.
1.3 “Reolink” or “we” shall mean Reolink Innovation Limited, Reolink, and their subsidiaries who operate the Reolink platform and/or associated operators of relevant services.
1.4 “Services” shall mean the websites, mobile apps, products and services provided by Reolink to the users under this Agreement that each user may select to purchase or use.
1.5 “Website” means all Reolink websites, including (https://reolink.com/), any of our other websites that link to this Policy, and all their sub-pages.
2.1 You may access and browse the Website even if you do not have an account. However, you must register to use certain Services. By registering for an account, you shall undertake and warrant that: (i) you have reached the age of 18; (ii) all registration information you submit is accurate; (iii) you shall always ensure that all information is and will remain true and accurate for the duration of your use of Services.
2.2 You agree to keep all information about your account confidential, including your password and verification codes. Reolink will not be liable for any losses arising from the theft of your account or password that can be reasonably attributable to you; in addition, you shall be liable for the losses (if any) incurred by Reolink or any third party that can be attributable to your account.
2.3 No one has the right to use the account and password of others without the express permission and authorization of the account and password holder. In case you find any unauthorized use of your account or password or any other similar behavior, you agree to reset your account password and contact us.
2.4 You agree to be responsible for the activity, losses, or liability reasonably attributable to your account and therefore you are advised to not authorize others to use your account or share your password.
III. Service Usage and Restrictions
The Services, including any hardware, software, and services, are only for your personal and non-commercial purposes. Your rights obtained under this Agreement are non-transferable to others and may not be used for commercial activities or for the benefit of third-parties. Software components of the Services are authorized for your use and may not be sold.
The Services record and share video or audio. You agree you will use the Services in compliance with all laws and regulations related to this Agreement and the use of the Services of your country or region, including:
(i) all laws and regulations related to recording and sharing of personally identifiable information, including video or audio,
(ii) all laws and regulations that require the notification to and consent from any third party for use of the Services, and
(iii) any agreements you may have with third-parties regarding the use of video or audio recording products and/or services, including any employment agreements.
IV. Prohibited Content and Behaviors
(I) Prohibited Contents
You undertake and agree that, when using the Services, you will comply with all applicable laws and regulations, and will not, by electronic or other means, create, copy, upload, publish, transmit, or spread (collectively, “share” or “sharing”) any information which contains the following content:
(1) Content that opposes the basic principles of the regulations, laws, and Constitution of your country;
(2) Content that undermines the national unity, sovereignty, and territorial integrity;
(3) Content that divulges the state secrets, endangers the national security, or damages the national honor and interests;
(4) Content that incites national hatred and discrimination or undermines the national unity;
(5) Content that propagates the cults and superstitions in violation of the national religious policies;
(6) Content that disturbs the social order and undermines the social stability;
(7) Content that exaggerates violence, pornography, gambling or terrorist activities, or induces any crime;
(8) Content that insults, slanders, or infringes on the legitimate rights and interests of others;
(9) Other content prohibited by the relevant local laws, regulations, and national policies.
Reolink reserves the right to review the content shared by you and delete any illegal content submitted by you.
In no event shall Reolink be held liable for any loss caused by content submitted by its users, due to reasons including but not limited to wrong submission, omission, or use of any content published, sent, accessed, transmitted, or otherwise provided by means permitted by this Agreement.
(II) Prohibited Behaviors
You undertake and agree that you will not use the Services in the connection with the below. Reolink has the right to terminate your use of and access to the Reolink Services, including your account and any data associated with your account, at its discretion should your account be reasonably associated with the below:
3.1 Infringing or violating the intellectual property, privacy, or other rights of any third party;
3.2 Carrying out fraudulent activity, threating, abusing, or harassing others or using the Services in a vulgar, obscene, defamatory, or other illegal or tortious manner;
3.3 Using the computer codes, files, and programs containing viruses, Trojans, worms, time bombs, or other harmful elements;
3.4 Endangering the security of your or others’ Reolink account, for example, allowing others to log into or use your account or any video or audio recording from Services connected to your account;
3.5 Attempting to obtain the password, account credentials, or other account information of and from any other Reolink user in any way;
3.6 Violating or attempting to violate the computer network security, or cracking the password, or reverse engineering the security encryption, or otherwise attempting to circumvent measures to protect the normal operations, the cybersecurity, and privacy of Services, or those of third parties;
3.7 Using Running Maillist, Listserv, any form of automatic transponder, sending spam, or interfering with the normal working process of the Services in other ways (including unreasonable load on the infrastructure under this Agreement);
3.8 Copying or storing the important parts of the contents;
3.9 Decompiling, reverse engineering, or otherwise attempting to obtain the source code, hidden content, or protected technology or information of the Services;
3.10 Violating any law, regulation, or policy.
V. User Information Protection
We use anonymized IP addresses to collect statistical information for analyzing user visits and usage trends, and managing the Website. In addition, in order to facilitate system management, use detection, and troubleshooting, our web server will automatically record the standard access information, such as browser type, access time, email checking, global resource locator request, and reference. Such information is not shared with third parties and will only be used by and within Reolink for these purposes. Without your authorization, no personally identifiable information related to such information will be used in any way different from those mentioned above.
VI. Intellectual Property Rights Statement
5.1 Reolink’s intellectual property, including the trademarks, copyrights, and patented technology as used or appearing on Reolink web pages, texts, graphics, articles, photos, videos, audio, images, and software belong solely to Reolink and no one may use, re-use, sell, distribute, or generate any derivate works based on content, products, or other materials protected by Reolink’s intellectual property.
5.2 The intellectual property rights of the content generated by the user during the use of the Services belong to that user. Users may share such content using certain Services, and in such cases, you agree to grant access to the content created and submitted by you only to the extent permitted by this Agreement.
5.4 You may, at your own discretion or at the invitation of Reolink, submit comments, suggestions, or ideas on current, future, or suggested Services, including those about how to improve products or services. Your comments, suggestions, or ideas, are submitted voluntarily without compensation, expectation of any obligation, and without reserving any rights, including any intellectual property rights. Reolink may use, copy, modify, publish, or forward the content submitted by you without further disclosure, consent, commission, or expectation of a fee.
Unless otherwise specified in the Agreement between you and Reolink, the Services provided by and purchased through the Website will be presented and enjoyed as delivered, without any express or implied warranty. To the maximum extent permitted by law, Reolink disclaims any express or implied warranty, including but not limited to the implied warranty about merchantability or fitness for a particular purpose or any warranty regarding intellectual property, and will not warrant that the Services, or the functions provided by the Website are free from error, eternally available, or that the relevant services or servers are free from viruses or other harmful components. Reolink neither warrants nor makes any representation about the correctness, reliability, use or use results of the contents in the Services. Unless otherwise expressly provided, you are responsible for all expenses related to the installing, servicing, or, repairing the Services. Reolink shall not be liable for any special or consequential damages arising from the use or improper use of the Website or the other Services. Any advice or information you receive from or through the Website or otherwise from Reolink, whether written or verbal, will not give rise to any warranty. Reolink’s liability will, in no event, exceed the fees paid by you for the purchase of the relevant Services.
VIII. Third-party Links
You may use the copy of the link that we recommend to connect your site to our site, or create your own link. However, we have the right to refuse to establish links with any third-party website containing the content as described in Article 4 hereof which may damage the operation and reputation of Reolink.
We do not monitor or review the content posted by external websites or users linked to the Website. We encourage users to read and understand the privacy statement of external websites when leaving the Website or viewing content posted by external websites or users. Please evaluate the security and credibility of other websites connected to or accessed through the Website before disclosing any personal data.
IX. Force Majeure
You agree that Reolink shall be neither deemed violating this Agreement nor liable for the failure to perform any of its obligations hereunder due to any Force Majeure, including but not limited to acts of God, terrorism, war, political riot, rebellion, riot, civil unrest, acts of civil or military authority, resistance, earthquake, flood or other natural or man-made uncontrollable factors. However, we shall immediately notify you and make reasonable efforts to comply with the terms and conditions hereof within our control.
Some Services are paid products and/or services and provided only after payment.
Reolink reserves the right to change its price list or add any new service fee, and will notify you thereof via email associated with your account or the Website. Continuous use of the Services will be considered acceptance of such fee modification and refunds will not be provided.
You understand and agree that Reolink will not allow returns, refunds, service credits, or replacement or substitutions for the purpose of the virtual or electronic Services, such as Reolink Cloud services. Returns, service credits, replacement or substitutions will not be provided in the event that the use is suspended or terminated by Reolink under this Agreement. Continuously, automatically, or periodically renewed purchase choices or services may be terminated at any time through your account and the termination will be effective at the end of the term.
Both you and Reolink have the right to terminate this Agreement at any time.
In case you intend to cancel the Services, please notify us at least 24 hours in advance. You may make confirmation by email, SMS or other written means, and we have the right to charge USD 30 as a follow-up management fee.
XI. Amendment and Update
We reserve the right to update or amend this Agreement as necessary. We will publish the latest version of this Agreement here. We may also send you a notice that this Agreement and its terms have been modified through different channels, for example, by posting a notice on the Website or by sending you an individual notice via the email address associated with your account.
Reolink may restrict certain functions and services, or limit your access to some or all of the contents without further notice or liability. In case the operation of specific Services will be suspended or terminated, we will inform you in advance in the form of system notification, announcement, SMS, or e-mail. In case we permanently stop the operation, this Agreement will become null and void and we will delete the data when the law allowed.
XII. Governing Laws and Jurisdiction
You agree that all matters relating to your access to the Reolink Website or use of the products and/or services shall be interpreted and understood in compliance with and governed by the local laws, irrespective of any choice-of-law principle (that might dictate a different governing law).
Agreement to Binding Arbitration
Either party may request a panel of three (3) arbitrators in lieu of only one (1) arbitrator. The parties will make reasonable efforts to agree upon a mutually satisfactory arbitrator chosen from the JAMS panel and the arbitrator(s) must be neutral.
The arbitration shall take place at a JAMS location closest to where you reside. The parties agree that all proceedings before the arbitrators will remain confidential between the parties. However, both parties may register the judgment of any arbitral award in an appropriate court, and the parties may disclose information regarding the arbitration if required by law or judicial decision.
This agreement to binding arbitration in no way limits or affects your or our rights under the Investment Advisers Act. Nothing in this Agreement precludes you or us from filing or participating in administrative proceedings before government administrative agencies to address alleged violations of law enforced by those state agencies.
JAMS’ RULES GOVERNING THE ARBITRATION MAY BE ACCESSED AT WWW.JAMSADR.COM OR BY CALLING JAMS AT 1-800-352-5267. IF YOU INITIATE AN ARBITRATION AGAINST REOLINK, $250 IS THE ONLY ARBITRATION FEE YOU WILL BE REQUIRED TO PAY, WHICH IS APPROXIMATELY EQUIVALENT TO CURRENT COURT FILING FEES. ALL OTHER JAMS ARBITRATION COSTS WILL BE BORNE BY THE REOLINK, INCLUDING ANY REMAINING JAMS CASE MANAGEMENT FEE AND ALL PROFESSIONAL FEES FOR THE ARBITRATOR’S SERVICES. THE PARTIES UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, THEY WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. THEY FURTHER UNDERSTAND THAT, IN SOME INSTANCES, THE COSTS OF ARBITRATION COULD EXCEED THE COSTS OF LITIGATION. THE PARTIES ALSO UNDERSTAND THAT ALTHOUGH ARBITRATION ALLOWS FOR THE DISCOVERY OR EXCHANGE OF NON-PRIVILEGED INFORMATION RELEVANT TO THE DISPUTE, THE RIGHT TO DISCOVERY MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT.
Class Action and Class Arbitration Waiver
You and Reolink each further agree that any arbitration shall be conducted in its individual capacities only and not as a purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”), and you expressly waive any right to file a Class Action in any forum. The arbitrator(s) is empowered to award full relief to an individual claimant, but any relief awarded cannot extend beyond that individual claimant. Any claim that all or part of this Class Action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. If any court or arbitrator(s) determines that the Class Action waiver set forth in this paragraph is void or unenforceable for any reason (including any alleged incompatibility with the Investment Advisors Act or other federal securities laws or regulations), or that an arbitration can proceed as a Class Action, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.
THE PARTIES UNDERSTAND THAT IN THE ABSENCE OF THIS AGREEMENT, THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.
XIII. Contact Us
In case you have any questions or suggestions about this Agreement, please click here to contact us. We will reply within  working days.