Dear User,

First and foremost, we want to extend our heartfelt thanks for being a part of the Reolink View Service (Beta) community. Your support has meant a lot to us, and we want to share some important news regarding the service with you.

After much thought, we have decided to discontinue Reolink View Service (Beta) for Reolink TrackMix LTE Plus and Reolink TrackMix Wired LTE. But don't worry — you will still have access to live view, playback, and other related features in Reolink View Service (Beta). These services will be available without any need for subscriptions or additional fees.

If you've made any purchases within the last 180 days through Reolink View Service (Beta), you'll automatically receive a full refund—no action needed on your part.

For those who made purchases over 180 days ago, we will need to manually handle your refund due to banking rules. In this case, we kindly ask that you provide your payment account (such as PayPal account) by clicking the following link before September 15, 2024: https://reolink.com/r/R9qE7dG3wT/. Our team will get your refund processed within 30 working days, but if something goes awry, please don't hesitate to contact us—We are here to make sure everything goes smoothly.

Your support and feedback have been invaluable to us and helped move this change. We truly believe this change will benefit the entire Reolink community. Going forward, we will focus our resources where they can do the most good, and ensure that every Reolinker enjoys the best possible experience from our products and services.

We deeply appreciate your continued support. If there's anything you need, or if you have any concerns, please know that we're here to help in any way. We hope that Reolink remains your trusted partner in home security for many years to come.

Warm regards,
Reolink Team