Payment Policy

Payment Methods

Reolink supports a large number of credit cards, including Visa, Mastercard®, American Express, Discover, JCB, Diners Club, and EnRoute. Depending on your location, we may also support local payment methods such as Cartes Bancaire in France.

About Foreign/International Transaction Fee
In some cases, you may see an extra charge on your credit card statement called a Foreign Transaction Fee or International Transaction Fee, and the fee is charged by your credit card issuing bank, based on the terms in your credit card agreement. Reolink is NOT responsible for the fee.

For more information about international transaction fees and how they apply to you, please review your credit card terms or contact your credit card issuing bank.

Common Reasons for Payment Issues

There are 8 common causes that would lead to payment failure issues. Please try the solutions below according to your own payment problems. If you still have problems on payment, please reach our Reolink support team. Our support team is standing by 24/7 to solve your problems and get back to you soon.

Cause 1: You may have inadvertently exceeded your credit card maximum sum limit.
Solution: Please check your credit card account’s maximum sum from your issue bank.

Cause 2: The credit card number provided is invalid.
Solution: Double check the credit card information you have entered.

Cause 3: The credit card provided has expired or has insufficient funds.
Solution: If this is the case, you should contact your bank for additional assistance.

Cause 4: The payment has been declined by your credit card issue bank.
Solution: You need to contact your credit card issue bank for assistance.

Cause 5: The credit card provided has not been approved for recurring payment.
Solution: For more information on why the payment has failed, please contact your bank or credit card companies and update your payment method accordingly.

Cause 6: Your account is mistakenly considered as spam or fraud by your credit card issue bank.
Solution: Please contact your issue bank to lift the misjudgment.

Cause 7: The card issuer sees a charge that doesn’t fit your normal spending patterns and blocks the transaction to protect you.
Solution: You should contact your issue bank to solve this problem.

Cause 8: Some credit cards have limits for the maximum sum that can be withdrawn in a single transaction. If you are purchasing many products at once, this can be a reason for the payment to fail.
Solution: In such case you can contact our Sales Manager by submitting a request to receive different links to pay for the desired products separately.

If you have any problems on PayPal, please contact PayPal support team.