Forum General Discussion SUCH A SHAME, REOLINK

This topic contains 5 replies, has 3 voices, and was last updated by  HAL9000 10 months, 3 weeks ago.

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  • #380879

    HAL9000
    Participant

    HERE AGAIN WITH THE PROBLEMS THAT DO NOT DISAPPEAR.

    YOUR PRODUCTS ”LOOK” GOOD BUT SOFTWARE / FIRMWARE DEVELOPMENT IS PATHETIC
     THE CLEAR THINGS.

    THIS IS MY EXPERIENCE AFTER SPEAKING IN DIFFERENT MOMENTS WITH SUPPORT AFTER ADJUSTING THE SETTINGS ACCORDING TO THEIR ADVICE, OF SENDING VIDEOS, SCREENSHOTS, CHAT TALKS, EVEN IT HAS NOT WORKED. (A LONG MONTH OF SUPPORT, RUNNING IN CIRCLE ... IT SEEMS THAT THE RIGHT TIME TO NOT BE ABLE TO RETURN THE PRODUCT OR REFUND IT, AT LEAST THAT IS THE PRINT YOU GIVE) THE ONLY FIRMWARE UPDATE HAS NOT SOLVED OR A BUG:

    – IF THE CAMERA CHANGES TO INFRARED, RECORD MOVEMENT. THIS HAPPENS A LOT HAVING ENOUGH LIGHT TO NOT USE INFRARED.

    – WHEN CHANGING FROM INFRARED TO NORMAL, THE VIDEO SHOWS BLACK AND WHITE AND DOES NOT CHANGE TO COLOR (WITH AUTOMATIC MODE)

    – IF THE CAMERA RESETS, RECORD MOVEMENT. This often happens with no apparent reason and no, the automatic reset is not activated.

    – IF THE CAMERA MOVES (PTZ), RECORD MOVEMENT

    – SOMETIMES, WITHOUT APPEARING REASON, RECORD MOVEMENT EVEN WITH SENSITIVITY AT 1

    – THE ACOUSTIC ALARM CANNOT BE USED BECAUSE THE CAMERA RECORDES VIDEOS AS BULLETS SHOOTED BY MACHINEGUN, CONVERTING A SIMPLE SURVEILLANCE CAMERA IN A DISCOTHEQUE.

    – IF THE RECORDING FOR MOVEMENT IS CONFIGURED IN THE PC PROGRAM, THE OTHERWISE APPEARS JUST IN THE MOBILE APPLICATION. IF ONE CHANGES IT IN THE APPLICATION, THE CONTRARY APPEARS ON A CLIENT PC.

    – SOMETIMES, WITH LOGIN SUCCESS YOU CANNOT SEE LIVE VIDEO ON THE PC SOFTWARE. SIMPLY APPEARS THE BLANK SCREEN.

    -MOTHER THE CAMERA ISSUING VIDEO BUT THE SOFTWARE DOES NOT MAKE LOGIN CORRECT.

    – THE PC SOFTWARE LOOKS LIKE YOU HAVE NOT SUFFERED CHANGES OR UPDATES SINCE 2009. YOUR BIRTH

    – WHEN REOLINK'S SOFTWARE IS OPENED ON PC, PATROL MODE OPTIONS APPEAR, PATROL CAN BE EXECUTED BUT AFTER SEVERAL PATTERNS, STOP MOVING. IN SUPPORT INDICATE THAT MY CAMERA CANNOT DO THAT. BUT I HAVE DEMONSTRATED WITH LIVE VIDEO WITH SUPPORT, THAT YOU CAN DO IT BUT THEY DON'T IMPLEMENT IT. APPEAR, WHEN ANY BUTTON IS PRESSED ON THE PC SOFTWARE, PATROL OPTIONS DISAPPEAR. THE SPEED OPTION DOES NOT WORK, BUT IT APPEARS THERE.

    – WHEN YOU CAN SEE VIDEO, THE PROGRAM REQUIRES TO CHANGE TO A RESOLUTION OF LAUGHTER, CLIENT AND APP.

    – THE CAMERA LOSES A LOT OF WIFI AND ETHERNET CONNECTION WITHOUT REASON.

    – THE CAMERA RESETS WHEN SHE WANTS (AND THE AUTOMATIC RESET IS NOT ACTIVATED)

    – THE VIDEO JUMPS FRAMES.

    – THE VIDEO ALWAYS SHOWS WHITE OR BRIGHT PIXELS THAT CHANGE IN COLOR LIKE A STAR, IN INFRARED they APPEAR IN WHITE. YOU CAN LIVE WITH IT BUT IT IS NOT NICE TO KNOW THAT OTHER CAMERAS PERFECT PERFECTLY BY HALF OR LESS MONEY.

    – THE SCENES: ”I WANT AND I CAN'T” NORMAL THAT YOU WANT TO HIDE THEM SO MUCH

    – THE CLOUD ONLY WORKS IN THREE COUNTRIES AFTER MOOONTHS

    – AFFIRM THAT IT WORKS WITH GOOGLE ASSISTANT BUT IT'S ALSO NOT TRUE. DOES NOT PAIR AFTER THOUSAND ATTEMPTS

    BORED TO WRITE, BUT THE LIST CONTINUES !!!

    IT SEEMS THAT REOLINK JUST WANTS TO GET THE MONEY FROM PEOPLE AND LEAVE RUNNING WITHOUT PAYING ATTENTION TO SOLVE THE PROBLEMS THAT HIS PRODUCTS HAD, HAVE AND SAFELY (AFTER HUNDREDS OF COMPLAINTS I HAVE READ OF CONSUMERS) ... WILL HAVE.

    SINCE THE FIRST DAY THAT ANY PERSON PURCHASES ONE OF ITS PRODUCTS IS COMMUNICATING WITH SUPPORT, THEN YOU ARE NOT READY TO SELL THESE PRODUCTS OR IF YOU DO YOU MUST HAVE A SUPPORT TO THE HEIGHT AND NOT SOMETHING SO POOR. WHEREAS SOMEBODY HAS A PROBLEM THEY DERIVE IT DIRECTLY TO SUPPORT WHERE THE ONLY THING THEY DO IS GIVE BLIND STICKS.

    YOU CAN CLEARLY READ BOTH ON YOUR WEBSITE AS IN ANY FORUM THAT IS SOMETHING THAT AFFECTS ANY MODEL, EVEN THE NEWEST.

    THE BUGS CONTINUE AND DO NOT LEAVE. THANK YOU REOLINK: THE WORST PURCHASE MADE EVER. HIGH PRICES, PENOUS SOFTWARE / FIRMWARE AND USEFUL SUPPORT.

    ANY WHITE BRAND CAMERA THAT COST A THIRD OF THE PRICE OF YOURS, WORKS BETTER THAN WHAT YOURS DO.

    GET THE BATTERIES IN REOLINK AND GIVE THE CONSUMER WHAT IT DESERVES, NOT A DECEIT. DO NOT ATTEMPT TO GIVE ”SUPPORT” IF YOU DO NOT SERVE ANYTHING. THEY TURN LIKE AN OCTOPUS IN A GARAGE AND IN THE END NOTHING WHAT THEY SAY WORKS OR MAKES YOU BELIEVE TO ONE THAT THAT IS NORMAL. SOLVE YOUR DEVELOPMENT DEPARTMENT AND AGAIN: PUT UP TO THE DAY, THIS IS NOT THE YEAR 1999.

    I TRUST THAT YOU WERE SERIOUS PEOPLE IN YOUR WORK BUT IT SEEMS TO BE THAT AS I SAID BEFORE .... TAKE THE MONEY AND RUN!

    NOW I WOULD NOT RECOMMEND YOUR PRODUCTS TO ANYONE, SINCERELY DECEPTIONED.

    THANKS FOR YOUR TIME

    #381786

    tracyreznik2
    Participant

    The brand is lagging behind in software development and firmware upgrades, and there is no effective feedback mechanism between user usage issues and the development team.

    #382350

    Cynthia
    Keymaster

    Thanks for contacting us and also really sorry for the issue caused to you. As you have several issues with the camera, could you please kindly contact the support team at support@reolink.com or call the support team at +86-755-86717302 (UTC+8 08 am to 09 pm)? They'll provide you a final solution after the issue is confirmed.

    Thanks in advance for your understanding and cooperation.

    #382406

    HAL9000
    Participant

    ”THIS IS MY EXPERIENCE AFTER SPEAKING IN DIFFERENT MOMENTS WITH SUPPORT AFTER ADJUSTING THE SETTINGS ACCORDING TO THEIR ADVICE, OF SENDING VIDEOS, SCREENSHOTS, CHAT TALKS, EVEN IT HAS NOT WORKED. A LONG MONTH OF SUPPORT, RUNNING IN CIRCLE” ...

    I think the text is quite explicit, it is not my mother tongue but I think even a bot can understand it.

    My time, gentlemen, is also money and I don't want to waste another month of my life trying to do your job. It is you who have to do their job, once and for all and not return the incidents over and over and over and over again. What's going on? All the conversations with support, all the live connections, all the screenshots and video and the TeamViewer connection they made with me to solve it, now try to do all that again? But I have already done what she says and it has not helped, it seems that they do not save the incidents, taking them for granted when this is not the case and again you ask me for the same things that I already gave you some time ago. Really .... REOLINK IS A SHAME!

    #384859

    Cynthia
    Keymaster

    We are really sorry about the trouble caused and really appreciate for your kindly understandings, if its possible whether you could let me know the ticket number you have raised to contact us, that we will try our best to help, thank you!

    #385665

    HAL9000
    Participant

    I am sorry but I cannot provide you with the tickets (it is not a single ticket but several).
    The conversations with support were months ago and I don't have those emails right now, i have deleted them long ago.
    Thank you anyway

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