Forum Security Cameras Wi-Fi Cameras RLC-410WS Night vision not working

This topic contains 13 replies, has 2 voices, and was last updated by  Anonymous 3 years, 5 months ago.

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #4676

    Scarcer
    Participant

    I've had 2 RLC-410WS's up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working.

    As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and darker as the dusk settled in, now it's pitch black, minus some noise.

    I went outside and checked it out, the IR LEDs are on normally and I could see the flash of my phone on the stream when I was standing in front of it.

    (not sure if it's related, but there has been a crescent halo in previous nights with this camera.)

    This is an immediate security concern of mine, what do?

    Things I've tried:
    Image settings in the Reolink Client
    Remote reboot
    Power reset
    Firmware update – failed (Firmware is already updated to the latest)
    Importing profile (from the working camera.)

    • This topic was modified 2 years, 7 months ago by  Flora Luo.
    #4689

    Anonymous

    Dear Scarcer,
    Thanks for your inquiry.
    Did the IR LED lights of camera turn to red at night?
    LEDs

    Or you could cover the sensor to see if the LED lights on at daytime.
    sensor

    Is there lights around the camera at night which might cause IR LED stopping to switch?

    Please manually turn the LED lights on at night to see if things get better.
    setting

    I've had 2 RLC-410WS's up for about 3 days now and I love them and was considering getting a few more, how ever the night vision in one of my two models has stopped working.

    As the sun started setting this evening, the camera appropriately switched to greyscale, how ever the image got darker and darker as the dusk settled in, now it's pitch black, minus some noise.

    I went outside and checked it out, the IR LEDs are on normally and I could see the flash of my phone on the stream when I was standing in front of it.

    (not sure if it's related, but there has been a crescent halo in previous nights with this camera.)

    This is an immediate security concern of mine, what do?

    Things I've tried:
    Image settings in the Reolink Client
    Remote reboot
    Power reset
    Firmware update – failed (Firmware is already updated to the latest)
    Importing profile (from the working camera.)

    #4702

    Scarcer
    Participant

    The LEDs turn on and I've already tried manually changing the picture mode. There are no lights near by.

    #4717

    Anonymous

    Dear Scarcer,

    Thanks for your information.

    Would you attach a picture to us for analysis, thanks.

    The LEDs turn on and I've already tried manually changing the picture mode. There are no lights near by.

    #4718

    Scarcer
    Participant

    Both cameras working correctly at night a couple nights ago...

    Attachments:
    #4720

    Scarcer
    Participant

    Camera in the evening...

    Attachments:
    #4723

    Scarcer
    Participant

    Camera at dusk...

    Attachments:
    #4725

    Scarcer
    Participant

    Camera at night...

    Attachments:
    #4728

    Anonymous

    Dear Scarcer,
    Thanks very much for your information,it's helpful.
    We guesse there might be something wrong with the hardware.
    Would you please help us to comfirm for last time?

    Please manually change the image mode to ”color” during night and send us a live view screeshot.
    color

    And please send your address, attn., phone no., zip code and Amazon order ID to service03@reo-link.com.
    As soon as we confirm the camera is defective,we'll contact you and send you a new one immediately.thanks

    Camera at night…

    #4884

    Scarcer
    Participant

    Here, sorry I've been busy.

    Attachments:
    #4889

    Anonymous

    Dear Scarcer,
    Would you please contact support03@reolink.com and send your address, attn., phone no.,zip code and Amazon Order ID to us?
    We'll send you a new camera for replacement.
    Also would you mind send us UID, username and password?
    Thanks

    Here, sorry I've been busy.

    #4910

    Scarcer
    Participant

    The UID for the camera?

    #4927

    Anonymous

    Yes, plus username and password(you can send it to support03@reolink.com for it's privacy )
    UID

    The UID for the camera?

    #4929

    Anonymous

    If it is not convenient to get the UID from the camera housing ,you can get it from the Client.
    UID2

    The UID for the camera?

Viewing 14 posts - 1 through 14 (of 14 total)

You must be logged in to reply to this topic.