Forum Software Reolink Client PC Client installs but won't login

This topic contains 9 replies, has 4 voices, and was last updated by  Cynthia 3 weeks, 5 days ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #335168

    adot45
    Participant

    I have Reolink software installed on two phones, 3 tablets, and one computer.
    I have two computers on my network.
    The second computer installs the software but will not login. (times out)
    Both computers are Windows 10. I have tried stopping the firewall and antivirus.
    Bottom line is it just won't ”run”.....any ideas what to try next?
    The software version is V7.2.2.33 Thanks for any suggestions.

    #335487

    Crimp On
    Participant

    Is the Windows software being used to display a Reolink NVR or individual Reolink cameras?

    #335524

    markspaw
    Participant

    ..|..

    #335773

    adot45
    Participant

    NVR

    #335868

    Crimp On
    Participant

    This is only a guess, but maybe the NVR accepts only one connection at a time, or has a maximum number of simultaneous connections?
    (I don't have an NVR, so I cannot experiment.)

    #336887

    Cynthia
    Keymaster

    Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

    #337330

    adot45
    Participant

    Crimp On, the computers are hooked up to my router via ethernet cables, if
    that makes a difference, Thank You for your thoughts.

    #337358

    Crimp On
    Participant

    How computers connect to the NVR should not matter. I have searched (in vain) for a User Manual for Reolink NVR's. I was hoping to find a reference spelling out how many ”clients” could attach to one NVR at a time. Did a user manual come in the box with it?

    #337642

    adot45
    Participant

    Crimp On
    I'm surprised to find that I can't locate any manual or install instructions of any kind.
    I have had this system for so long that I don't recall if there ever was such a thing....
    maybe online instructions (at the time)? The cat5 cable connection (labeled LAN) on the
    back of the NVR goes to the router, along with both PC's.

    At any rate, I can view the cameras on other devices so I am abandoning trying to view the cameras
    on a 2nd home computer. I can live with the current setup. I appreciate all your help.

    • This reply was modified 1 month ago by  adot45.
    #341216

    Cynthia
    Keymaster

    You can visit our official website, find out the corresponding product and then confirm the Maximum User Access data in the specification table. For example, the maximum user quantity of RLK8-410B4 is 20 users. If you fail to access your system via your other computers, I suggest you contact support@reolink.com for help.

Viewing 10 posts - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.