This topic contains 6 replies, has 4 voices, and was last updated by  Cynthia 8 months, 1 week ago.

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  • #359705

    Mr Ed
    Participant

    Does the camera password I set up on the Reolink App have to match the password I use on the Reolink website? (I am having problems with the camera stopping uploading to the Cloud.)

    #359707

    Cynthia
    Keymaster

    What does the password that used on Reolink website mean? Do you mean the password of your Reolink account? If it is, the account password is different from the camera password. But the password you set up on the Reolink App can also be used to add the camera to the Reolink Client.
    If you find the video footage stop uploading to Cloud, you could click here for an article to confirm the problem.

    #359709

    Mr Ed
    Participant

    OK, so you're saying the App/Client camera password doesn't have to be the same as the account password I use when logging into the Reolink website?

    After several troubleshooting attempts, I've had to do a pinhole reset of the Argus Eco because it kept ”disconnecting” from the Cloud. Hopefully that will fix the problem.

    #359715

    Crimp On
    Participant

    I can confirm. The Reolink account that I use on the web site is entirely different from the user name and password I use with cameras. When using the Windows Client, every camera could have a different user name and password. I said, ”that's STUPID. I'll NEVER remember all that.” So, I deliberately used the same user name and password on every camera. Made my life a lot easier.

    #359744

    Cynthia
    Keymaster

    Yes, the password you set for the camera is entirely different from the one you use when logging into the Reolink website. For the cameras, the user name is admin and the password is blank (no password) by default. Every camera has a unique ID number, you can set the different password to distinguish them. If it is difficult to remember these passwords, you could use the same user name and password on every camera but enter the different device name.
    Sorry for the complex relationship between these two passwords. Hope my explanation could help you. If you have other problems, welcome to comment below.

    #376484

    tracyreznik2
    Participant

    Whether the camera needs to reset the account, if it can be associated with the website.It is recommended to set the same password.

    #377921

    Cynthia
    Keymaster

    You can set up all the camera with the same password, but the reolink account is not associated with camera password, so if you reset the reolink account password it won't change the camera password.

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