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This topic contains 2 replies, has 3 voices, and was last updated by sg1973756 1 month, 2 weeks ago.

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February 7, 2019 at 2:54 am #209074

James
Participant

I can no longer view my cameras on my iPhone when i'm away from my home. I just changed to T-Mobile internet so i'm assuming that's the problem. Any suggestions???

February 18, 2019 at 11:51 am #213704

Carl
Keymaster

Hi James, may I know what's the model of your camera? Also, please refer to https://support.reolink.com/hc/en-us/articles/360006684014-Check-System-Status-via-Reolink-App to take a screenshot and send to our support team for a further check. Refer to https://support.reolink.com/hc/en-us/requests/new.

June 30, 2019 at 6:14 am #294818

sg1973756
Participant

James wrote:

I can no longer view my cameras on my iPhone when i'm away from my home. I just changed to T-Mobile internet so i'm assuming that's the problem. Any suggestions???

I didn't understand your problem, but first you should tell us what is your model no so it could be better to understand the problem which you are exactly looking answer.
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