Forum Camera Captures Moisture in the lens

This topic contains 6 replies, has 3 voices, and was last updated by  yban 1 year, 2 months ago.

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #125296

    yban
    Participant

    Hello good day, I have a problem with the camera (it's new), where can I ask for support or how can I solve it? the camera has water in it, it is like humidity, after a few hours it appears in the lens of the camera, I leave some sample photos of what is happening; the camera is inside my house, it is not where I can receive water of any kind. Thank you.

    #125382

    FongJeng Kum
    Participant

    Wow, that looks serious...
    I think if you have the right tools, you can actually disassemble the parts and then clean off the moist there and screw back in tight.

    But since it's brand new, you don't want to void the warranty.

    #125444

    carbonita
    Participant

    My first (bought in 2016) RLC-411ws mounted outside had a moisture intrusion problem as well. Reolink replaced very quickly under warranty, and the replacement (and all other Reolink's) have had no issues.

    #125462

    yban
    Participant

    I do not want to touch anything because of the warranty issue.

    #125463

    yban
    Participant

    I already bought 4 with this, and all have been very well, the model is the rlc-410, after turning off the camera dries the water and stays well for a few hours.

    #125625

    FongJeng Kum
    Participant

    Good to hear that!
    REOLINK the best!

    #127542

    yban
    Participant

    Just to comment that my camera will be replaced by Reolink, very grateful for his service. 🙂

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