April 3, 2018 at 11:00 pm #108780
After updating a RLC-410s and C1 to the firmware posted 02apr2018, 1288_180207*, the Windows nor Android client would “login” to these cameras. Changing from UID to IP address login allows the login, but is problematic for DHCP networks. Anyone else have this issue?April 5, 2018 at 2:11 am #109134
While debugging, in turns out the UID shown in the http interface differs from the UID shown in the windows (and android) app. The anomalous UID differs in string length by 4 chars (20 character string), and does not begin with the XCPTP sub-string. I’ve rolled back to previous firmware (170830), and all is copacetic again.April 8, 2018 at 4:38 pm #109946
This is a new issue if you can help us verify. Can you show us some screenshots here? Thank you so much.April 9, 2018 at 1:32 am #110025
Bob – Thanks for verifying. Screenshot sequence below, 1) starting with working-as-expected RLC-410s running 17112702 firmware with access via http or windows client, 2) installing 18020702 firmware, 3) failure using UID, 4) success using IP addr, 5) unusual UID string via http client.
Attachments:April 9, 2018 at 1:35 am #110032
Part 2 of 2, additional images.
Attachments:April 9, 2018 at 4:05 am #110069
One last screenshot, verification of new fw install. Part 3 of 2 🙂
Attachments:April 9, 2018 at 3:53 pm #110227
We can confirm with you that the UID shown in the http interface is incorrect and this is a bug which we’ve scheduled to fix.April 9, 2018 at 10:56 pm #110293
Thanks for the quick verification, Bob. It’s great that Reolink has continuing firmware and client updates 🙂May 10, 2018 at 10:37 pm #117564
Bob – Any estimate for the fix being available? The contrasting timestamp background feature in the new fw was nice, but the UID not working was a showstopper. TIA.May 11, 2018 at 4:57 am #117630
I updated yesterday one of my RLC-410s cameras (with firmware 1288_18020702) and stopped with upgrading the rest of the cameras as I noticed similar issues like carbonita above.
On Windows PC Reolink Client the UID is 16 characters starting with XCPTP…. while on the browser Network/Advanced tab the UID for this same upgraded camera differs in string length by 4 characters(20 character string) and does not begin with XCPTP …. but 9526..(and the rest of this string is not even close to the Reolink Client 16 character UID).
This new firmware needs to be fixed as I am going back and reinstalling the old firmware that I had before.May 11, 2018 at 5:33 pm #117747May 13, 2018 at 5:01 am #117985
Bob after your May 11 note that the new firmware has fixed the issue I just downloaded a new version of 1288_18020702 from the Reolink website. I still get the same issue as before where the camera UID on my PC Reolink Client has a UID number starting XCPTP… while login on any browser the UID changes and starts with 9526…
The problem has not been fixed as I get the same results. Again will be going back to the old version until a new firmware fixes the issue.May 14, 2018 at 7:08 pm #118217
Hi yes we are working on the new batch of firmwares.May 18, 2018 at 4:22 pm #118988
Hurray! Another firmware release with bug fixes and perhaps some new features too?June 19, 2018 at 10:48 pm #126088
Any update of new firmware for RLC-410S as I still see on the Reolink website 1288_180207 for this camera. Also since this RLC-410S will be discontinued shortly because of the new RLC410 with the SD card insert then what will happen to owners like me with RLC 410S cameras regarding firmware updates. I see that just getting 1288_180207 issue resolved may be a glimpse of the future for owners of RLC 410S…looking for an update..thank you
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