Forum Security Cameras PoE Cameras improvements need for RLC423

This topic contains 20 replies, has 5 voices, and was last updated by  Oliver 6 months, 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 21 total)
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  • #57932

    audrdem
    Participant

    Need auto dissabling motion alarm on cruising moving time. Now are large flow of alerts by cruising moving, so important alerts on stay on cruise time present can be missed. It will very usefull to have motion detect area and sensitivity  for each Cruise Present point separately.

    #58714

    Bob
    Moderator

    Thank you audrdem. I will forward this request to our R&D team. They will discuss those requests from users in routine meetings. Your request could probably be adopted.

    #63507

    cosmo454
    Participant

    Hi Bob,

    to use the PTZ camera for what it is together with motion detection, it’s realy a necessity to have it working the way audrdem requests. Otherwise one generates lots of Pic/videos just by using ptz which is kinda unfortunate.
    Do you have any news about when this can be put into place? If not can you please post an update when this information gets available?

    Cheers
    Cosmo

    #63587

    Bob
    Moderator

    Dear Cosmo,
    We made some investigation of similar products on the market. There a few that supports the requested request. And customers made criticism that this made them miss the important incidents when they pan/tilt the camera and held the manufacturer responsible. So we discard the idea. We think they just had a point. When you live viewed the camera and found something abnormal, you PTZ to get a better view of it, and it’s JUST not recording on motion (to the NVR). That’s bad. Maybe there is really something there and you want to record them down, but this could just gets missed out. So you see, customers request polarized here. We may review the request again if there is any progess on it. Or there is more intelligent method to it.
    Thanks.

    #63588

    audrdem
    Participant

    Maybe I need to change the need for improvement.
    It requires that the camera alert when the motion detected in monitored area using the pan/tilt/zoom camera, but do not give an alert if you only use the camera’s pan/tilt/zoom and there is no motion in the monitored area.

    • This reply was modified 1 year, 9 months ago by  audrdem.
    #63591

    audrdem
    Participant

    And how are with “It will very usefull to have motion detect area and sensitivity for each Cruise Present point separately.” Or please just motion detect area setup for each cruise present point separately.

    #63605

    cosmo454
    Participant

    Hi Bob,

    customers made criticism that this made them miss the important incidents when they pan/tilt the camera and held the manufacturer responsible. So we discard the idea.

    you must have gotten uns wrong. We`re only requesting that motion detection is automaticly turned off while performing PTZ (just about 2 seconds) not before PTZ and not after PTZ hast finished.

    When you live viewed the camera and found something abnormal, you PTZ to get a better view of it, and it’s JUST not recording on motion (to the NVR). That’s bad. Maybe there is really something there and you want to record them down, but this could just gets missed out.

    So that argument just doesn’t makes sense at all if you can follow me.

    In contrast it’s kinda hard to belive customers might fear missing out recordings while performing PTZ (still just about 2 seconds), since the picture is blured or not in focus anyway due to PTZ.

    Cheers Cosmo

    #65025

    cosmo454
    Participant

    It kinda seems that Bob lost interest in our requests. No answer after several weeks. That’s sad, because overall I like the camera.
    But if this is how legit customer requests are being treated, it makes you think twice before buying another reolink camera.

    Cheers Cosmo

    #65026

    audrdem
    Participant

    I HOPE that you cosmo454 are wrong about Bob and all Reolink support (summer/holiday time).
    I would like that PTZ camera can motion detect in monitored area while using the pan/tilt/zoom (Cruise Path) of the camera, but do not give an alert if you only use the camera’s pan/tilt/zoom (cruising speed) and there is no motion in the monitored area. If it is too difficult to do, then at least to have the possibility to disable motion while camera is moving (cruising speed), but detecting motion while the camera stays on cruise present point.
    And yes, Is there any reason why we can assign only one Cruise Path?

    #65067

    cosmo454
    Participant

    I HOPE that you cosmo454 are wrong about Bob and all Reolink support (summer/holiday time).

    I got to admit I like your take on this better. Let’s just hope the best

    Cheers
    Cosmo

    #65158

    Bob
    Moderator

    Hi guys, please do not get frustrated, we are planning on holding a meeting to sort out and discuss the ideas from you guys. Please do not got me wrong and understand my dilemma that I have to defend for you guys facing the programmers and convince them to integrate the request, along with a lot of other work to do. Hope to get your kind understanding.

    #65159

    FongJeng Kum
    Participant

    Well said!
    I can understand your situation as I was once before in this line.
    So, no pressure there!

    Take it easy and yes, the programmers are the ones we need to convince them to provide the features or to fix bugs.

    Personally, as a programmer myself, I opt more for bug fixing rather than features….lol.

    Just my 2 cents.

    #65168

    audrdem
    Participant

    Bob, you a right, but at the same time wrong. I think without the possibility to detect motion on cruising or at least while cruising on present points, I think it the loss of the purpose of acquiring a PTZ camera.

    #90944

    audrdem
    Participant

    The new firmware, same – old problems.

    #126542

    cosmo454
    Participant

    Hi guys, please do not get frustrated, we are planning on holding a meeting to sort out and discuss the ideas from you guys. Please do not got me wrong and understand my dilemma that I have to defend for you guys facing the programmers and convince them to integrate the request, along with a lot of other work to do. Hope to get your kind understanding.

    Hi Bob,

    so almost a year has past since you wrote this. Time to check back if there has been any progress on our requests. Still no answer, huh? That’s a bummer. Have you discussed our ideas with your developers? Or do you need even more time, because they are oh so busy with other stuff that’s actually important.

    Not having any feedback at all just shows how our requests got ignored until we where fed up and stopped asking. Lots of room for improvement. Not just camera wise…

    Cosmo

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