At a guess, first thing you need to check is that the UID of the camera is added to the camera through the configuration. You can normally do this by the add device at the bottom of the App. I found it easier to use on the windows or mac client. But essentially you need this code (the UID) to be able to view the camera from anywhere other than the local network the camera sits on. This is a good place to start if you’re having problems connecting..
➢ Manually Enter the UID
1. Tap to start.
2. Tap down on the bottom to type in information.
3. Enter the UID of the camera in the UID field, tap “ Done ” on top right to
save the settings.