Forum › Announcements and News › Firmware Upgrade › Firmware for B400/D400/B500/D500/B800/D800 Seems Broken

This topic contains 19 replies, has 4 voices, and was last updated by  Steve H. 2 weeks ago.

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  • December 29, 2020 at 12:08 pm #1223587

    john
    Participant

    I have 4 B800 cameras as well as 4 D800 cameras and the latest firmware (found here) seems to soft brick the devices. I upgraded through the NVR and they all showed as successfully being upgraded, but never showed back up. The cameras seem to boot loop every 30 seconds or so. I have had to go to the cameras and press and hold the reset button on them and then they come back. I've only done 5 so far as the other 3 are fairly hard to get to and I just haven't had time. I unchecked the box during the upgrade to update the config file, as I wanted to keep my settings. Of course, hitting the reset button took care of that.

    Just a heads up for others. My NVR is the RLN16-410 (H3MB18), running the latest firmware.

    And by the way, if there was ever a way to add the camera firmware update functionality to the NVR client, that would be a HUGE plus. Such a pain to hook a monitor up to the NVR as it's in a rack.

    • This topic was modified 1 month, 4 weeks ago by  john.
    December 29, 2020 at 6:54 pm #1223889

    Cynthia
    Keymaster

    Sorry for the inconvenience caused to you. I will forward your suggestion to the R&D department and they'll see whether we receive similar feedback and put it into the schedule.

    December 29, 2020 at 6:54 pm #1223890

    Cynthia
    Keymaster

    Sorry for the inconvenience caused to you. I will forward your suggestion to the R&D department and they'll see whether we receive similar feedback and put it into the schedule.

    January 4, 2021 at 1:13 am #1230939

    john
    Participant

    Well I woke up this morning and those same 8 cameras were disconnected again. Only thing I could do was to press the reset button until they reset.

    The only thing that I can think of is that I have the NVR set to reboot at 2AM on Sundays. I have since turned the auto reboot off.

    The only thing I changed from the last time I reset them was to change the recording bitrates to their max, change the location of the time to the bottom left, set them to record sound, and renamed the channels. Not sure what happened..

    January 7, 2021 at 7:48 pm #1236079

    Cynthia
    Keymaster

    If the problem still exists, please contact our support team at support@reolink.com to troubleshoot, they will try their best to help you.

    January 11, 2021 at 8:25 am #1240632

    john
    Participant

    Again it happened this morning at 2AM!!! Grrrr!!!! Guess I'll get in touch with support. It had no issues until the latest firmware posted for these models. I tried to ”upgrade” again with the same firmware thinking that might change something but it won't allow it as it is the same version number.

    January 11, 2021 at 8:30 am #1240639

    john
    Participant

    Is there a way to force a downgrade, and if so, is the firmware available somewhere? For the B800 and the D800.

    January 11, 2021 at 11:54 am #1240850

    Steve H.
    Participant

    @john: I think I'm encountering the same problem as you. I recently bought a system with the RLN8-410 NVR (N2MB02) and six B800 cameras. It's taken a while to run the wiring, and I just got my third camera connected when I noticed the firmware update. I downloaded and sent it out to the three cameras, and then like yours they wouldn't reconnect. Talk about discouragement!! I also discovered that a camera would reconnect if I took it down and reset it. But that only lasted until the next boot cycle when it would again go missing.

    This evening, I first tried reinstalling the new firmware on one of the cameras. The NVR wouldn't let me reinstall the same version. So, next I tried and was able to downgrade the firmware to the 04/22/2020 version available on the Reolink website. Since then, after 4-5 reboots, it has automatically reconnected each time just like it did prior to me messing with the firmware. I'm encouraged that this may fix my other two dead cameras, but they're hard to get to so it may take me a week to find the time. Hopefully Reolink can fix their latest firmware release so we can take advantages of the latest improvements.

    January 11, 2021 at 10:49 pm #1241289

    john
    Participant

    I will try this tonight, thank you!!

    January 20, 2021 at 1:44 pm #1252196

    Steve H.
    Participant

    I agree with John that the 12/09/2020 firmware for B800 cameras is broken. Please notify R&D, and let us know when we can expect a repaired version.

    January 20, 2021 at 9:34 pm #1252491

    Cynthia
    Keymaster

    Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.

    January 20, 2021 at 9:34 pm #1252492

    Cynthia
    Keymaster

    Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.

    January 20, 2021 at 9:34 pm #1252493

    Cynthia
    Keymaster

    Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.

    January 20, 2021 at 9:34 pm #1252494

    Cynthia
    Keymaster

    Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.

    January 20, 2021 at 9:34 pm #1252495

    Cynthia
    Keymaster

    Ok, we will notify our R&D team for further check. You can also send an email to support@reolink.com for further troubleshooting.

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