I had a semi official twitter response about removing all presets from the E1 series camera

”Reolink @ReolinkTech 23 Jun
Hi there, the preset function was available for the E1 series previously and we have removed it from these cameras for an upgrade. We don't plan to release this function soon. If there are any updates, we will let you know.”

THe latest 7/10/2020 firmware further destroys functionality for me
I was using a perfectly acceptable manual exposure of 255 – they have now locked this to 125
although the this value was above 125 sugested in the app it was perfectly usable (amazed how good the night looked)
this now means im stuck with pirch black camera iamge (i cant use ir led)

A anyways seems they dotn like their own E1 Series much or their customers

Sincerely sorry for the inconvenience caused you.

We will update the new firmware in September that adds the preset function to E series Cameras.

We do apologize for the unhappy experience.

Thanks in advance for your patience and understanding.

Please look forward to our new firmware!

We will update the new firmware that adds the preset function to E series Cameras.

We do apologize for the unhappy experience.

Thanks in advance for your patience and understanding.

For the night version, please contact our support team and provide some pictures of the night version.
If there is any issue, please feel free to contact us.

I got the same problem losing password and settings after upgrading firmware.
I think maybe it's related because I ticked the ”Update configuration files” flag. (see red marked in picture)
Maybe you should upgrade firmware without this flag to keep settings retained.

I used this flag because I thought new firmware sometimes adds new options and settings and without this flag the new options/settings can't be used.

I suppose, something like ”Reset to factory settings” or ”Reset all camera settings” would be more meaningful instead of "Update configuration files”.

The Preset function on the E1 Zoom was promised to me some 2 month ago :

>We will update the new firmware that adds the preset function to E series Cameras.
>We do apologize for the unhappy experience.
>Thanks in advance for your patience and understanding.

But until now this basic feature has not come back to the E1 Zoom (which was there in previous firmware versions).
It was only added to the E1 Pro version, not their E1 Zoom version.

When will you finally release this feature back Reolink ?

If such a basic feature is not available I don't see any reason why people should buy this camera and indeed will return it if still possible.

I'm also interested if Reolink will add the timelapse feature to the E1 Zoom like they did on the other Reolink cams.

regards,

Bert