Forum Security Systems PoE Camera Systems Camera/NVR not sending email w/ attachment for one camera

This topic contains 1 reply, has 1 voice, and was last updated by  sekthree 1 week, 3 days ago.

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    This is a strange issue and one i can’t seem to pinpoint. Support has attempted to help to no avail so i’m posting here.

    I have the RLK8-410B4-5MP with only three cameras connected thus far. One of those cameras is the RLC-422-5mp that i purchased separate, this camera is setup at my front door. One 410 camera is setup in my garage, and one 410 camera is setup on the front corner of my house to capture the front yard and drive way. ALL cameras are Power Over Ethernet(POE).

    My issue:
    I can receive emails with attachment from my front_door and garage 100% of the time when motion is detected, i DO NOT receive emails with attachment from my front_yard camera, BUT the NVR still records on motion detection.

    Triage i have performed for problem camera (front_yard):
    * upgraded NVR firmware to latest – no emails
    * turned off attachment – SUCCESSFUL emails 100%
    * turned on push notification for problem camera – push received 100%, no emails.
    * changed provided ethernet cable with separately purchased CAT6 cable – no emails.
    * changed camera to unused camera from kit – no emails.
    * changed camera with garage camera (known working camera) – no emails.
    * changed sensitivity to HIGH – no emails
    * changed ports on NVR with known working port(garage) – no emails
    * changed channel with known working channel – no emails.
    * turned on trigger record for problem camera when front_door is triggered – email from front_door, no email from front_yard
    * note: there is no firmware upgrade for the 410-5MP cameras

    The strange thing is when i first connected my front_yard camera email worked 100% for half a day, then stopped sending emails. When i swapped the camera the first time, again 100% for half a day. The two things i have NOT done is, reset the cameras (pressing the reset button wire on the camera), or change my email server to another (currently using YAHOO) since i’m receiving emails 100% for the other two.

    I have contacted support in where they’ve instructed me to do several of the things i listed above, to no avail. The last email they sent said to “just turn off attachment, camera at this location seems to have low signal”. I DO NOT like this “solution”/answer. The other two cameras work PERFECT 100%, all with the ethernet cables provided in the kit (100ft). In their description for this kit it states the following for data transmission: 270ft via CAT5 / 330ft via CAT6.
    One reason why i swapped the one cable to CAT6.

    Another strange thing i noticed. When i was swapping the camera out the second time (for the garage camera), i climbed the ladder – no alerts, i beginning moving the camera and when i changed the angle (to point to my front neighbors) i started to receive emails??? I disconnected the camera, and installed the other camera i started receiving emails. I get the camera screwed in, begin changing position (all while receiving emails) aaaaand as soon as i get it to where i like it.. no emails!!! SERIOUS!! I have a black asphalt driveway which takes up about 75% of the screen, but i don’t know why environmental elements would effect email alerts. As i stated before the camera still triggers and records fine.

    I’m at wits end here. and short of returning this system I don’t know what to do. I was going to connect a hub between the NVR and router and fire up wireshark to determine what the heck it’s doing, possibly packet loss, but I really shouldn’t be doing EXTREME diagnosing like that.

    I have yet to connect the other two cameras (and running wire) because this has got me discouraged this system is NOT worth keeping.

    Please HELP! any suggestions and thank you in advance.



    I forgot to add that I also provided Reolink with my admin login credentials so that they can perform their diagnostics. I do NOT know the outcome of those results as they were not provided to me.

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