Forum Security Systems Wi-Fi Camera Systems C2 Pro Connection Issue

This topic contains 3 replies, has 2 voices, and was last updated by  Carl 1 month, 4 weeks ago.

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  • Author
    Posts
  • #317525

    JohnOates
    Participant

    New owner of C2 Pro camera. Worked fine for first 4 days sitting on a table top, connected to ethernet cable. Mounted the camera on the ceiling (inverted/upside down) and continued to connect with an ethernet cable. After about 10 hours, the camera will rotate and freeze up, showing a connection failed. If I leave the camera mounted upside down and disconnect the power and ethernet cable, then reconnect it still doesn't come back. Only when I take it down, place it right side up on the table, and reconnect it to power and ethernet cable, will it reboot itself and restore the connection. This has happened about 4 times now in the last few days. I've hard reset the camera. I've updated the firmware to the most recent update, and the issue happened again. Have you heard of this happening before? I could mount the camera on the wall right side up if you think that might fix the problem. Does leaving an ethernet cable in cause problems? Thanks for any input on this. Cheers John.

    #317556

    Carl
    Keymaster

    Before disconnecting the network cable from the C2 Pro, have you configured the Wi-Fi successfully? Please refer to Set up WiFi Settings for WiFi Cameras via Reolink App for a check. If the problem goes on, please send an email to support@reolink.com. We will check it for you soon. Thanks.

    #317584

    JohnOates
    Participant

    Thanks Carl. The wifi is configured, I just assumed that leaving the network cable in place would provide better data transfer, but maybe that's not needed. I will disconnect and try going straight wifi to see if that does it. Thanks again.

    #317606

    Carl
    Keymaster

    You are welcome. If you have other problems, please feel free to contact us for further assistance. Thank you for supporting Reolink. Have a nice day:)

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