Forum General Discussion Argus 2 Issue

This topic contains 2 replies, has 2 voices, and was last updated by  Bob 1 year, 8 months ago.

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  • #97250

    sebastian
    Participant

    Hi.

    I received my newly ordered Argus 2 Cameras and have a HUGE issue with them, which makes the cameras absolutely UNUSABLE for me!

    ALL pictures the cameras send out e.g. by mail are hugely overexposed with a green tint – see attached screen. So the picture, which is sent by mail is simply unusable!

    01_20180208111502

    When you connect to the cam THE FIRST TIME after some time, the picture is as it is in the screenshot for about 2 seconds and then switches to normal.

    The REOLINK SUPPORT doesn't seem to be able to work out this issue – I'm hugely disappointed and left here with – sorry – 260€ crap, which I cant use due to this issue.

    Now that I faced the support with this problem, I don't get any response from them anymore..

    If only I had waited and bought them through e.g. Amazon, I would be able to return them and get my money back. Now the money is gone and I'm left here with this unusable stuff.. great! 🙁

    #97817

    sebastian
    Participant

    sorry folks – this is an absolute no go!

    received a reply from the reolink team about the issue. it's ”only” happening on motion-detection with the emailed picture as seen above. despite this, there's no issue with e.g. live view.

    they're offering a 30% refund if i keep these cameras – what the hell?!

    i ordered 2 cameras and 2 solar devices to replace my argus 1st gen and i get a 70% working product for which i get a 30% refund if i keep this bugged camera?!

    oh boy.. i REALLY hope i get the FULL refund for my order when sending them back TO CHINA .........

    #98348

    Bob
    Moderator

    Hi,
    Our agent has helped you with the full refund. Please reply to our Emails and sorry for the trouble.

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