Forum Security Cameras Wire-Free Cameras Anyone else see white flare in every clip?

This topic contains 5 replies, has 3 voices, and was last updated by  sc 6 months, 2 weeks ago.

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  • #325349

    sc
    Participant

    My Argus Pro, mounted at my gate and not looking into the sun, records a huge white flare at the start of every clip, as if it is suddenly adjusting for white balance. I have tried a replacement camera but the same thing happens. Changing my settings doesn't help either. Does anyone else see this – and know the cure? Here's a sample clip:

    Sample white flare clip (new tab)

    #325774

    Carl
    Keymaster

    Sorry for the inconvenience. At first, please reset the camera and confirm if the huge white flare still exists. Then, please change the position to install the camera for a test. If the problem goes on, please send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

    #328637

    sc
    Participant

    Thanks Carl but resets didn't help. Neither did changing my settings. Neither did changing the angle of my camera. HQ Kindly sent me out a replacement Argus Pro which has exactly the same fault and Support tell me that the engineers are working on it for a future firmware update.

    The problem looks fixable. There should be no visible lens/sensor adjustment for white balance (or exposure, or whatever is the adjustment is). I'm only seeing the white flares on recordings – the live view doesn't suffer in the same way.

    #328680

    Carl
    Keymaster

    Sorry for the flare issue on playback the recordings of the camera. I check with our senior engineer again just now and they will spare no effort to work on the firmware and publish it as soon as possible. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us. Thank you for your understanding and patience.

    #426529

    Claudia Smith
    Participant

    I am also confronting with the same consequences regarding the Argus Pro.I have another query to add with it that about a year back I have purchased Arlo Q and it was working fine at that point of time.For a week or two I am facing that the motion detection cannot be troubleshooted.Guide us what to do do next regarding the arlo security review.

    #426539

    sc
    Participant

    Sadly, I have been told by Reolink support that the engineers can't fix it in firmware.

    That's a tragedy as this is potentially a world-beating camera with the universal appeal of wires-free technology.

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