Forum Security Cameras Wi-Fi Cameras E1 Pro unaccessible from another local subnet after firmware update

This topic contains 16 replies, has 10 voices, and was last updated by  reolink 2 weeks ago.

Viewing 15 posts - 1 through 15 (of 17 total)
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  • #417523

    xcsdf
    Participant

    I updated the firmware on my E1 pro to the firmware from 11/06/2019. It is on a subnet + VLAN that does not have access to the internet. Previously (with the firmware it came with) I was able to view the camera from another local subnet but now it only viewable from same subnet.

    To put it another way:
    Camera is on subnet A and I would like to view it from subnet B.
    I can view the camera if I am on Subnet A but it doesn't seem to respond to packets from subnet B.
    This worked fine with the previous firmware.

    Is there a way I can use this camera without allowing it to get to the internet or putting it on the same subnet as the monitoring device? Is there a way to get the old firmware?

    Camera Info
    build # 19110605
    Hardware Cer IPC_513SD5

    #421689

    Cynthia
    Keymaster

    It's recommended to send email to support@reolink.com
    Our senior engineer will help you check the issue.
    Thank you and have a nice day.

    #539970

    Richard G
    Participant

    I do have the same issue – my Wifi and LAN networks have separate subnets. I can access the camera within the Wifi subnet but not from the LAN one, were my Synology is located.

    Camera Info
    Build-Nr: 20022505
    Hardware-Version: IPC-513SD5

    Are there plans to repair this issue?

    #554829

    Val Ferdinand Caro
    Participant

    I have a similar issue as well with E1 Zoom. My router's VPN server assigns the clients in a different subnet.

    I debugged and it is not an issue of the router nor the routing tables. VPN server is perfectly working and other devices can communicate across subnets back and forth.

    #555027

    ondrej
    Participant

    Same issue here with E1 Pro. Build 20022505 :-/

    #557945

    Cynthia
    Keymaster

    Hello friends, It's recommended to send email to support@reolink.com.cn
    Our senior engineer will help you check the issue.
    Have a great day.

    #610949

    hawks667
    Participant

    Just updated the firmware on 3 x E1 Pro Camera's & have the same problem. Had mine connected to another router but have had to change back to my modem/router now. Certainly not ideal & was working fine before the FW update.

    #612815

    brian
    Participant

    I just got 2 E1 Pros and I am having the same routing issue between subnets. I have a private ip subnet (192.168.3.x/24) on which I put my cameras and IoT devices and I route to it from a second private IP subnet (192.168.0.x/24). It appears that the E1 Pro Build 20022505 does not allow for routing so something other than its local subnet.

    #613931

    Cynthia
    Keymaster

    Hi friend, sorry for the inconvenience. Could you please report this issue to the support team: support@reolink.com? Or send us a request in link here https://support.reolink.com/hc/en-us/requests/new. Much appreciate.

    #616868

    ptmoy
    Participant

    I just received 2 E1Pros I purchased from reolink.com. I'm experiencing this exact problem with VLANS. The Reolink IOS app works fine when the camera and Iphone are on the same VLAN and subnet. But when I changed the IPhone to connect to an SSID that puts me into a different VLAN and subnet, the Reolink IOS app can't connect to the camera. I have not setup firewall rules that block traffic between VLANS.

    I've sent request for help to: https://support.reolink.com/he/en-us/requests/new but have received a reply.

    #1002295

    Cynthia
    Keymaster

    Sorry for the inconvenience. You may send a follow-up email and our support will handle the case in 24 hours.

    #1014924

    alextripp1
    Participant

    Having this exact same issue with an E1 Pro I just received. Worthless to me if I can't separate this out. And going off videos on youtube, this has worked before.

    #1017372

    alextripp1
    Participant

    Here is the response I received:

    Thank you for choosing Reolink. Sorry for your inconvenience.

    I have consulted our manager and found that this problem often appears in recent times, we try to develop new firmware to solve this problem, please wait for 2-3 weeks.

    Then I will inform you.

    Thanks in advance and look forward to your information.
    Have a nice day.
    Best Regards
    Reolink Support Team-Doris

    So hopefully see something soon. I just have the camera sitting on my desk, I guess I'll have to plug it in in a few weeks to check if its been updated or not.

    #1026839

    alextripp1
    Participant

    According to an email I got this was fixed. New firmware is on my camera but still seeing the same issue. Going to tinker with it a bit to see if I am doing something wrong, but so far, not fixed for me.

    #1026868

    alextripp1
    Participant

    May have spoke too soon, seems it failed the upgrade. Working on uploading it now, but it keeps failing.

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