Forum › Software › Reolink Mobile App › Connection failed 3G/4G

This topic contains 36 replies, has 15 voices, and was last updated by  Ai C 1 year, 1 month ago.

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  • March 11, 2018 at 7:56 am #101916

    tom.scheifler
    Participant

    Update: I installed the beta firmware on my RLC-411WS today and it fixed the connection and streaming issues just like the C1-Pro. And both cameras with the new firmware seem to also work fine with version 4.4.1 of the iPhone app (released a couple days ago).

    Thanks again to Reolink for working until they had a fix.

    RLC-411WS x 1
    C1-PRO x 2
    RLC-422W x 2

    • This reply was modified 1 year, 4 months ago by  tom.scheifler.
    March 12, 2018 at 7:28 am #102200

    tom.scheifler
    Participant

    clarification … the new firmware seems to be working fine with version 4.4.1.3

    RLC-411WS x 1
    C1-PRO x 2
    RLC-422W x 2

    March 12, 2018 at 10:43 pm #102375

    Andy Harris
    Participant

    Hi,

    Sorry if this is a silly question but i have download the firmware which is a .pac file. What do i use to extract it on a Mac as tried 3 programs so far and none will do it.

    Thanks

    March 13, 2018 at 2:33 pm #102584

    Bob
    Moderator

    There is no need to further extract it, Andy.

    March 13, 2018 at 8:27 pm #102644

    Andy Harris
    Participant
    Bob wrote:

    There is no need to further extract it, Andy.

    Hi, on instructions it states

    After you downloaded the firmware from Reolink website, please use decompression software such as WinZIP or WinRAR to extract the firmware file to a folder;

    hence why i have been trying to find software, anyway i tried to upgrade today as shown and now i can not log in to either of my cameras! what do i do now?

    March 15, 2018 at 11:32 pm #103432

    tom.scheifler
    Participant

    Hi Andy,

    After updating the firmware, I found it was best to delete the existing camera from the mobile app and add it again like it was a new camera.

    Regards,
    Tom

    RLC-411WS x 1
    C1-PRO x 2
    RLC-422W x 2

    March 15, 2018 at 11:35 pm #103434

    tom.scheifler
    Participant

    After the success of the new firmware on the RLC-411WS and C1 Pro, I decided to buy a RLC-422W.
    After updating the firmware on the RLC-422W it can also connect and stream using 4G/LTE.

    RLC-411WS x 1
    C1-PRO x 2
    RLC-422W x 2

    March 16, 2018 at 11:50 pm #103787

    rscheffer
    Participant

    Is there an estimated timeframe for the firmware and iOS app ?

    March 19, 2018 at 12:06 pm #104528

    hangman54
    Participant

    I just updated my firmware with the beta, and now my nvr reboots every hour or so, but on the other hand it seems that I can remotely connect to my cameras now

    • This reply was modified 1 year, 4 months ago by  hangman54.
    March 23, 2018 at 1:30 am #105577

    hangman54
    Participant

    I was having remote connection problems too, upgraded nvr/camera firmware and after a little tinkering with a few settings everything is working great.
    The UI is a little klunky and hard to get around in, but once you find your way and get past the bugs it seems to work,
    I am new to security camera systems but not to computers and I am not afraid to admit that there was a rather steep learning curve to get everything working to my liking, ymmv…

    March 28, 2018 at 4:20 pm #107012

    Saegis
    Participant

    When can we expect an official firmware to work with 3G/4G and the iOS App as well as with the desktop software?

    March 28, 2018 at 7:23 pm #107041

    Bob
    Moderator

    @saegis
    The firmwares are ready. But we have to wait for the launch of Reolink Mac Client. Then we will official release the firmwares. You can contact us for the needed firmware please.

    March 28, 2018 at 7:46 pm #107046

    awingard17
    Participant

    I tried the beta firmware and it allowed me to connect with 4g lte but it removed the playback button from my rlc-410s. I went back to the latest official firmware and got the playback button back but now I can’t connect via 4g lte.

    • This reply was modified 1 year, 3 months ago by  awingard17.
    March 28, 2018 at 8:21 pm #107050

    hangman54
    Participant

    I would try the upgrade again, I had to do it twice before it worked for me.

    April 4, 2018 at 5:09 pm #108998

    António Rosa
    Participant

    Hi.
    I have RLC-410.
    I am not able to connect in the reolink app with the 3G / 4G mobile network.
    My camera has firmware V2.0.0889_17083001.
    Should I update with firmware of your site that is 1288_18020701 to solve my problem?

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