July 4, 2017 at 7:59 am #62636
What's the point of the PIR sensor if it's recommended to be turned off? How else would one be notified if there was movement caught by the camera? I like the Argus but wish now I had purchased one that uses power and not batteries.
The PIR is not recommended to be set to off. Where did you hear this?
But now my first camera who's batteries died after only 24 days, it's new replacement batteries died after only 2 days in standby mode with only 4.4 minutes of camera use!July 4, 2017 at 9:04 am #62638
I'm not sure where I read that. Perhaps I'm mistaken.
Frequently changing batteries is going to be expensive!July 4, 2017 at 10:15 am #62642
Hi guys, would you please write to firstname.lastname@example.org and also provide UID so we can check the log for you? Our Support Team would love to take a look at the issue for you.July 5, 2017 at 8:22 am #62726
Now today another one of my cameras batteries has died, it lasted around 30 days in standby mode. That's 3 out of my 5 cameras with battery issues! I don't have any confidence in Reolink at this point. They claim to have done all this testing on the Argus, yet then why are so many people having battery issues? Batteries only lasting 30 days or less in standby mode with only a few hours of camera on time, is totally unacceptable! And Bob, before you tell me to contact support I have done this an nothing is getting done!
Reolink got my $360 for these 5 cameras, less learned, I'll never purchase anything from them again!!!July 5, 2017 at 5:47 pm #62773
Hi, I learned one of our agents is following up your case and please rest assured we will give you analysis result as promised. We apologize for this inconvenience, and appreciate your patience and understanding.July 8, 2017 at 4:53 am #63018
Batteries went dead again, this is the 3rd time for this camera in standby mode and very little camera on time.July 11, 2017 at 4:10 pm #63213
Hello raknaman, Sorry for what you have been experiencing. Did you contact our support for an examination of your battery use log?July 12, 2017 at 2:48 pm #63270
Did you contact our support for an examination of your battery use log?
Yes, but still no solution.October 5, 2017 at 4:31 am #70398
Another battery drain on one of my cameras, this one got almost 3 months in standby mode. I've gone through 24 batteries now, at $2 a piece that's $48 and it's only been 3 months. Part of the issue seems to be that whenever you use the app to enter the settings, the camera takes a screen shot. This uses precious battery power! I turn on PIR twice a day, once when I leave the house and at night when I go to bed. And every now and then I might take a peek through the camera. I've gotten no where near the Reolink's rated 180 days (6 months), in standby mode.
Reolink, you need to be more realistic and truthful with your product specs!
I have 6 Argus cameras and 1 Keen. I feel like I won't be able to afford to keep them online, due to this huge battery drain issue.
And please don't tell me to contact support again, they are aware of the issue and can't seem to fix it. I monitor the battery status page of my cameras and the usage has been way less than your specs.November 9, 2017 at 8:15 am #74645
And yet another one of my Argus camera batteries are low! There is no way to get beyond 4 months in standby with these cameras!November 9, 2017 at 4:25 pm #74682
The advertised batteries life is from tests under controlled laboratory conditions. The actual batteries life depends on configurations, battery models, and many other factors; actual results will vary. 3-4 months of usage with occasional active live view seems normal battery life. So, please refer to the test results in https://reolink.com/faq/choose-batteries-for-battery-powered-camera/
We appreciate your kind understanding.November 11, 2017 at 10:30 am #74835
And by controlled conditions you mean, PIR off and never activating the camera, via the app. Even with those conditions 6 months is ridiculously short, considering the camera is doing nothing.
I'm so tired of companies misleading consumers with specs that don't represent real life conditions!
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