1. How to Report a vulnerability
Create a ticket for technical support on our official website: https://support.reolink.com/requests/

2. Review of Your Feedback
(1)We will acknowledge your feedback within 3 working days and start the evaluation.
(2)You will receive a response to your feedback within 7 working days. If necessary, we will communicate with you to clarify further details. Thank you for your support.

3. Fix Process & Subsequent Feedback
Typically reported vulnerabilities will be resolved within 3 months. The exact time depends on the difficulty. The progress and status of the repair will be communicated to you via email.

We appreciate you taking the time to share your thoughts and suggestions with us.