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can you tell with what PTZ you have replaced the 423? I don't use the Reolink NVR, I use SurveillanceCam on a Synology NAS as a NVR.
I got to test the focus at night with the Sunba vs the Reolink 423. The Sunba focuses much much faster even at night. If you notice with the Reolink as you zoom in and out, the focus trails far behind. On the Sunba the focus is right there with you. It does not have the option for preset focus either but since it does not suffer from the poor focus that the Reolink does, its not critical. The only complaint I have about the Sunba is an overexpose issue with infrared. I can also vouch for the long distance infrared. I zoomed full at night to a pitch black area about 600 feet away and it was spectacular.
I got a Sunba 601 D20X. 20 x optical zoom and infrared to 800 feet. Its about $140 more total after you get the POE+ injector. Even though its 1080P the image quality is noticeably better than the 5MP Reolink. I have not tested night time focus yet but the day focus is already noticeably faster. Will be selling my two 423′s and likely my whole Reolink system. This camera did not work well with the Reolink NVR. I had read that Reolink devices are not fully ONVIF Compliant.
It cost more and is only 1080p, however my goal is the best for the money. Its the Sunba 601-D20X IP POE+. 20 x optical and 800 feet night vision. As for the resolution, I have a $50 1080p indoor PT wireless that actually has better IQ than any of the reolink cameras I have. One of the big buying decisions when I got the reolink was the 4 and 5mp resolutions but compared to that 1080p I have those are just numbers. Will let you know how it works out.
Any news to the RLC423 autofocus issue?
I highly doubt they are workong on it. I have already picked another PTZ to replace the 423′s I installed at my own home and no longer using Reolink systems for client installs. Can let you know how the new PTZ works out as far as performance and how well it works with the reolink NVR. Will likely have to do away with my reolink system completely but in the end will have a better system.
- This reply was modified 2 years, 1 month ago by rz22g.
Seems maybe Reolink is pushing off update and needed changes on current products and focusing (pun intended) on their new product releases. New stuff is great but not supporting current products is not going to generate return customers.
Got an email from Reolink stating this is not a feature the camera can support. Im assuming that means it will always auto focus. Its a shame but luckily still within my windows of return.
If you disable auto-focus and have memory preset focus points that are set manually during cruise setup, it will be a much more efficient PTZ. Focus motor will go to memorize focus position and your done. Zero focus hunting and no failed focus.
When you set a preset point, the camera will record its position and zoom, not the focus. So when you call a preset, the camera turns to that position, then adjust zoom, and then auto focus.
Then what does the ”auto-focus” tick mark do ? It obviously does not disable auto focus.
The auto focus on these PTZs is not sufficient. Take it out of the equation. The system will be much faster if you let it remember the manually set focus point. That way the motor goes to that position and stop.. zero focus hunting.
Figured out something else. Disabling Auto Focus does not disable Auto Focus. In order for the camera to keep the Disable Auto Focus option active I had to leave it connected to my router. So I entered 3 different cruise locations with auto focus disabled, manually focusing each location. When I ran the cruise the camera obviously auto focused because it ignored my manually input focus settings and auto focus on objects in the background. You could also see the tale tale focus hunt.
I figured out that in order to login to the camera it must be connected to your router directly and powered up with AC adapter. That is the only way to get to the auto focus disable. However after you disconnect it and move it back to the NVR it reverts back to auto focus. It appears the NVR has its own DHCP Server that cannot be bypassed so it assigns the camera an IP address outside the scope of your local address.
So unless I am wrong, you cannot disable auto focus unless you run the camera directly to your router and not your NVR. That is F'in lame.
So it seems the best way to get response is by email. Reolink replied to me when I asked why their participation on this site was lacking and they said it is not a well known forum and they prefer working through email. Seems it would be beneficial if a problem were solved on the forum so that all could benefit...
Apparently the ability to disable auto focus already exists and I was told to use Client Software > Login into Camera > Device Settings > Maintenance > Untick Auto-Focus.
Sounds simple enough however when I got here I do not have the tick option, only enable auto reboot. I have checked my firmware on both camera and dvr and they are the latest according to the website firmware.
The only set I see that may be the issue is >Login to Camera< . When I open the Client Software it logs into into my DVR. The cameras are listed under the DVR in a menu. I can see all the cameras, control the PTZs, set paths, etc.. but do not see an option to Login to any camera.
Any input appreciated. This camera system was purchased as a first for what will be a community purchase of an undetermined amount. The plan is for all of us to have one and take turns monitoring. Until we all have one I am monitoring nights and found out quick that auto focus makes that virtually impossible. I need this fixed fast and waiting on emails is too slow.
4, We saw the request calling for an option for auto-focus, and this request has been forwarded to our R&D engineer last December to see if it is possible in future upgrade.
That means it is still not available to lock/turn off auto focus so far, but some tips regrading auto-focus you may want to know:
a, camera will only auto-focus again when it goes through a power cycle.
b, camera will fail to auto focus when there's moving objects in front of it and it is dark light.
c, focus of cameras is in the center of it, it is normal that camera fail to focus when objects are too close to camera.
This is not a huge task.. why has it not been implemented ? The auto focus on the PTZ is horrible. It makes the camera virtually useless at night because the thing cant focus and it overrides your manual focus attempts. I have 25 days left in my return window. I will wait 24 days to see what happens. From reading in this forum I should likely return it now because this company seems lack in listening to the people that own their product.
Definitely need the feature to search for motion or at the very least highlight the section of the recording that contains motion. If you are away from your home and the camera picks up motion you should not have to wait to get back to the DVR to see if it was something to be concerned about. You need to be able to locate the video quickly and act immediately if there is a concern.February 1, 2018 at 10:41 pm in reply to: Latest Version of Reolink 8/16-Channel PoE NVR Firmware Available! #94644
I have the RLK8-410B4 and when I check the firmware on the site for this DVR kit it shows..
IP Camera (Version: 889_17083001)
but in details on the DVR it shows the cameras with 889_17112701. Your site also shows 889_17112701 as the most current version if I go to just the camera firmware and not the DVR Kit Firware link.
Why does the kit firmware show an older firmware version ?