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By the way, just to add.
I *like* your cameras. I like that I can access them with my web browser, that I can use them with open source / standard security software. Which is why I am sad that you have no ”normal temp” support for my home.
So take this as good news, even though I am upset... because I *want* you to work here!
Today it is 28th April, at 4am. I live in Southern Canada.
It is -1C.
Do you not understand, that all your outdoor cameras are not usable in Canada? In New York City? In Washington DC? Chicago? Moscow? Even Beijing?
What good is a camera, if maybe you have one bad year, and the camera breaks?
I think you need to improve this response.
I'm not sure why more work isn't put into normal temps, for a lot of the world.
There are literally more than two billion people that you can't sell to, thanks to this -10C restriction.
You have all of Canada, about 2/3 of the US population, all the Nordic countries, a load of Europe, Russia, and random parts of the rest of the world.
I've just bought a reolink, but didn't realise this temperature range was so... silly. All you guys need to do, is buy a freezer, modify it to go down to -40C, and put some cameras in. Heck, most walk-in freezers will do -25C easily, and you can build a walk in very cheaply / reasonably, if you do it yourself.
Why do you even have reolink outdoor cameras in your store in Canada? Why even sell this to Canadians?
One last thing — electronics *love* cold. No overheating, for one!
My suggestion to you is to find some model with the least moving parts, say one without auto-focus, and test this for cold countries!
I might add, I live in a rural area.. and power is not always reliable. Especially in massive winter storms, where trees will get knocked down, taking out power lines. Expecting people to unscrew and bring in 20 cameras, to warm them up before starting them, is beyond absurd.
On top of the fact? It's not like a person is always on-location when power dies for 4 hours, then starts back up.
So, some questions:
– Do your cameras actually die, just because they get cold?! If so, why?
– If it is due to a part, like say the IR lens, or focus being too cold.. then why not put in a 0.001 cent temperature sensor, and only operate these parts once the camera has warmed up? Here's a quick hint — most modern CPUs, and many types of RAM have temperature sensors built in.
Even if you did not include an ambient temperature, but have a RAM temp sensor, you could use that to more directly detect ambient temp.
I'm sort of saddened by this. I bought a few reolinks, tested one, liked it, but now I'll have to return the rest? Seems — weird that you guys won't test.
Or just say ”It will surely break!”.
And again — ”keeping it always on” isn't a valid option.
- This reply was modified 8 months, 3 weeks ago by reolink com.