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Viewing 15 posts - 1 through 15 (of 502 total)
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  • in reply to: Argus 2 Network Issues #131051

    Bob
    Moderator

    You're having this problem because of the different working mode of Argus 2.
    See, the other cameras (RLC-41Xs) works with your method (VPN) as they connect based on IP address. While for Argus 2, or other battery-powered models, they don't use IP address login method. They use UID. That's why it's trying to access the Amazon AWS Server trying to establish P2P connection between your phone and your camera.

    in reply to: PC client freeze #131050

    Bob
    Moderator
    in reply to: External mics for RLC-423 cameras #131049

    Bob
    Moderator

    A POE splitter may work as it has the proper ratings with the mic. The PoE splitter takes input from a PoE switch/injector, not from a camera.

    in reply to: Live View with Argus 2 disconnects after a short while #130785

    Bob
    Moderator

    What about this model (https://reolink.com/product/rlc-410w/)?

    in reply to: Firmware Rollback to v2.0.0.889 for RLC-422 #130784

    Bob
    Moderator

    @bradley

    Kindly drop us an Email asking Reolink Support for older firmwares.

    They will send the one to you asap.

    in reply to: improvements need for RLC423 #130783

    Bob
    Moderator

    Guys,
    Hate to let you down but the truth is this feature request didn't get approved. Partly because this is not a easy job to do.
    Can't say anything more except sorry.
    But we have many other new features realized. Cheers on that.

    in reply to: External mics for RLC-423 cameras #130781

    Bob
    Moderator

    @ripdo
    Commonly, an external mic like this ought to be powered by its own power adapter.

    in reply to: Reolink Argus – connection failed.... #130732

    Bob
    Moderator

    Dear customers,
    Would you please contact our support by submitting request ticket on the right-down corner of reolink.com and our support will help you resolve the issue ASAP. Thank you ~

    in reply to: Live View with Argus 2 disconnects after a short while #130729

    Bob
    Moderator

    Reolink Argus 2 or Argus Pro is not designed for 24/7 full capacity running or around-the-clock live streaming. It's
    designed to record motion events and remotely view live streaming only when you need it.
    If you have the goal to have the Live View running continuously, it's advised to go for other non-battery models.

    in reply to: Aurgus 2 & Cloud #129544

    Bob
    Moderator

    Yes, it is. As the recording file is too large in size if it is not split into sections. Large file means it takes long to upload. And it will time out if the upload process takes too long (now it is set to 60 sec).


    Bob
    Moderator

    Sorry, no update on this feature.

    in reply to: One Click PIR Control of Multiple Cameras #129289

    Bob
    Moderator

    @dick-bednar

    This feature request has been submitted now.

    Any thoughts on when a user has battery-powered cameras and several RLC-410 cameras on the App, then what the universal PIR ON/OFF switch will do to these non-battery camera models?

    Also, where on the App UI do you advise to put the universal PIR ON/OFF switch? Do you have any idea? The premise is not making the App UI look messed up. And those who don't have battery-powered cameras on his App will not hate it.

    in reply to: deleting stored files from sd card #129287

    Bob
    Moderator

    @Aureliano

    You can format the SD card to empty all recordings via the App (so you dont have o remove the card physically from the camera). But it's not supported to delete selected files.

    in reply to: viewing on browser #129286

    Bob
    Moderator

    @Aureliano
    Argus 2 only supports two ways to access:
    By Reolink App and by Reolink Client.
    Web browser login is definitely, not supported. Sorry.

    in reply to: viewing on browser #129285

    Bob
    Moderator

    @Aureliano
    Argus 2 only supports two ways to access:
    By Reolink App and by Reolink Client.
    Web browser login is definitely, not supported. Sorry.

Viewing 15 posts - 1 through 15 (of 502 total)