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Thank you for your reply. I tried several times to do a hard reset, power off, reboot, etc. Finally I realized that changing the encode setting is not the problem, the problem is the reboot. So, for example, I can change any setting (OSD, network settings, etc), press save, and the camera works fine with the new settings. Then I reboot, and all of the changes are gone; the camera has reset to the default settings.
I will email the support group directly.
I am using motioneyeOS with reolink cameras.
motion (and hence motioneye) only supports certain image resolutions. The default encodings for the reolink cameras *are not* supported. So the first thing is to set the stream encode setting of the camera to something that is supported. For example, I set the ”Clear” stream to 720P. Then in motioneye, create a new camera with the url:
And select (”RTSP/TCP”). Then set the camera resolution in motioneye to match the stream output (in this example, 1280×720).
Hi, thanks for posting the screenshots, they show the situation.
I updated to the latest firmware 16060601, but it did not fix the NTP problem 🙁
Is it possible the problem is in the client software instead of the firmware?
This link describes downloading video files *from the camera*, but the question is about files that are sent by email or ftp.
Also, it looks like the menu ”Local Playback / Remote Playback” is missing from the OS X client. Is that true?
I would also like to cast a vote for the idea of an upper limit on the image change amount for motion detection (I have the same problem with fog). That seems like a fairly easy feature to implement.
You might want to have a look at motionEye. It is free and has several motion detection options, including some noise reduction, maximum change threshold, etc.
See this thread: /topic/video-file-format/
Summary: you can use the client software to decode the .h264 files only when you download from a camera directly. Many people (incl. me) have the same problem that you describe, and have requested a solution from Reolink.
The technical solutions to this problem are not trivial, however it seems to me that a camera with the ability to create and send files which cannot be viewed is not very useful; you could say that it defeats the purpose of the ftp/email features.
Reolink has made many improvements to the hardware and software recently, and so I am hopeful that this will be addressed.
After some more testing, I see that when I download videos from a 410S (built-in SD card) using the Client application, the videos are saved as .mp4 files and they can be viewed on all platforms (including Mac). But, when the same camera, sends video files by ftp, the video files are ”.264″, and cannot be viewed. So, we still need a way to transcode the .264 files, both for the ftp feature and for cameras without built-in SD cards. Thanks,
Hi, I would like to also request .mp4 format videos. Thanks!
It looks like the problem is with Zoneminder, not with the camera. I will post again if I figure it out. Thanks!