Forum Replies Created
September 18, 2019 at 6:31 am in reply to: iOS – Video streamed locally or through the internet? #354727
I won't guess what Reolink's official answer will be but, I know for a fact when my Internet provider is offline I can still access and see in real time video on my local network/LAN. The only time I ever get the poor network message is on cellular connections and I know from testing and using the cameras over several years its the cell carrier with the bandwidth problem. I assume since they will not admit to it, that the cell system throttles the video stream down over time to save their bandwidth. I lowered the bitrate in the video feed on my local down to 4096 and don't get the message as often.
Oh please spare me the sarcasm the camera isn't born with the complete function, I don't appreciate your arrogant condescending tone of your response. If this job is too much for you maybe your talents would be better suited somewhere else. YOU, said over a year ago to another customer the h.265 will be coming out soon. Telling the truth seems to be a problem for Reolink.
I don't want to be critical of Reolink, but why would I want a security camera system that would allow Google or Amazon or anyone else to have information about the camera, location, video stream etc. Less integration with the big tech companies and more feature such as H.265, 8mp resolution, license plate capture etc., in a affordable price point. I know these features have been suggested for many years versus Google!
Well did you figure it out?
On the Mac client you will see the list of cameras you have installed on the right side. Simply put your mouse or curser over the camera you want to see playback and click on it and drag to one of the playback windows.
Both times I had this problem I either downloaded the wrong version (3816 vs 5213 etc.) or the file name was too long. I'm not sure why the file name would be too long but when I rename the file and shorten up the length it would work.
I had the same problem and it turned out to be my cell provider. I bought some prepaid sims from different providers until I found one whose cell network worked well. Not sure what the problem is since a few of the cell providers weren't interested in helping figure it out.
If you have the older firmware file you can downgrade the firmware.July 15, 2019 at 12:21 pm in reply to: Reduce amount of alerts when changes in frame >80% of the frame #306365
You get what you pay for. These cameras are cheap because they are cheaply made.July 12, 2019 at 1:19 pm in reply to: Introducing Reolink E1, a Wireless PT Smart Home Camera #304410
No support for H.265 yet?
The key is to mount high enough or behind a theft resistant cage or barrier. Keep in mind you can only slow down a thief you can't stop one.June 6, 2019 at 6:44 am in reply to: Can Motion Sensors Be used to Prevent Camera Theft? #278021
You could, but the key is if you or someone is close enough to prevent theft or damage.
Why isn't there firmware upgrades for the RLC-423WS camera's? Hardware version 3816M
I use an iPhone X without any issue. I would recommend you check in ”Settings” to see if the Reolink app is allowed to use cellular or wifi or both when in use.