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  • Alfamax
    Participant

    They told me to try the RLC-511W so, in fact, I think they don't have any idea and also they don't care about it...
    I've told support that I can ask amazon to accept the return all the cameras I have, even the good ones and move to other brand...
    What they answered?... we are working in the new firmware...

    It was two months ago... then, radio silence...


    Alfamax
    Participant

    A lot of time since my post, last Monday I ordered a RLC-410W from Amazon and the "DHCP" to "Static" wifi problem is still there, saddly no response from the technical department, neither here or by mail.

    • This reply was modified 1 year, 4 months ago by  Alfamax.

    Alfamax
    Participant

    Hello Carl, maybe you didn't read the first post in full, I've already contacted support (request #117259) and as you can read there the 354 firmware do not correct the problem, in fact Reolink RMA refunded the camera cost to me but I didn't return it, according to their instructions, because of the shipping cost.
    The cameras I do returned was the ones I bought from Amazon because all had the same behavior, and we are not talking about one camera but four, two RLC-410W (Version IPC_51316M) and two RLC-422W (Version IPC_51516M5M).
    Because of that I assume is obviously not a defective item.

    Sorry about my English.

    • This reply was modified 1 year, 5 months ago by  Alfamax.

    Alfamax
    Participant

    Nobody can experience this behavior?
    Nobody from Reolink?


    Alfamax
    Participant

    (Carl) This is a copy/paste of the mail already sent to support after the new firmware was released, feedback?, camera refunded.

    (Crimp On) The parameters for the static IP are correct and working perfectly all across my LAN and also work perfect in three RLC-410WS and a RLC-422W of the previous series connected from more than a year.
    The problem existed in the firmware that come in the new cameras from factory and is still there in the last version.

    • This reply was modified 1 year, 5 months ago by  Alfamax.
Viewing 5 posts - 1 through 5 (of 5 total)