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Viewing 15 posts - 1 through 15 (of 433 total)
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  • in reply to: How to I drag the channels to my Playback page? #334407

    Carl
    Keymaster

    You should click the right arrow button to list all the channels as the picture is shown below. Then you can drag one of the channels to playback the videos.

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    in reply to: 5MP camera 4:3 aspect ratio #334378

    Carl
    Keymaster

    You are welcome. If you have other problems, welcome to leave a comment here or contact our technical support by sending an email to support@reolink.com.
    Thank you for supporting Reolink. Have a nice day 🙂

    in reply to: 5MP camera 4:3 aspect ratio #333893

    Carl
    Keymaster

    You can go to Reolink App-> App Settings to enable the Stretch Mode. Then the image will be stretched to the ratio of 16:9. Read on Set up App Settings to learn more.

    in reply to: 5MP camera 4:3 aspect ratio #333864

    Carl
    Keymaster

    May I know what is the system of your phone? IOS or Android?

    in reply to: RLC-420 security and privacy question #333742

    Carl
    Keymaster

    You can access the device remotely via P2P communication. P2P server acts as a bridge between mobile app and camera, it builds the connection between the camera and App. Read on What is Reolink P2P Server to learn more.

    in reply to: Argus 2 Alarm Schedule #333700

    Carl
    Keymaster

    Thank you for your suggestion. The setting of motion area on battery-powered camera hasn't been realized now. I will forward your suggestion to our senior engineers.
    If you have other problems, please feel free to contact us for assistance. Thank you for supporting Reolink. Have a nice day 🙂

    in reply to: How can I do a firmware update on ma RLC-423 #333075

    Carl
    Keymaster

    Sorry for the inconvenience. Our technical support Justina is following up your ticket now. Please pay close attention to the update of the email. We will provide you a solution after we confirm the problem. Thank you for your patience.

    in reply to: Reolink Now Works with Google Assistant #333072

    Carl
    Keymaster

    All Reolink cameras (Reolink Argus, Reolink Go, and the cameras paired with the NVR system excluded) can work with Google Assistance at present. You can upgrade to the latest firmware that supports this function. For Reolink E1 Pro, you can click to learn more.

    in reply to: Argus 2 Alarm Schedule #333044

    Carl
    Keymaster

    Sorry that you can only activate the scene mode manually at present. But we will spare no effort to improve this function in the future. Thank you for your understanding and patience. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

    in reply to: Argus 2 Alarm Schedule #332522

    Carl
    Keymaster

    You can set the scene mode for your camera. You can disable the audio alarm and enable all the notifications under the mode A, then enable the alarm and notification under the mode B. When you go to sleep and don't want to be disturbed, you can activate the mode A. Under that circumstance, you can still receive the push/email notification when the motion is detected. Read on How to Set the Scene Mode for Your Cameras to learn more.

    in reply to: Motion detection problem with non-Reolink Cat5 cables #332428

    Carl
    Keymaster

    Our technical support Catherine is following up your ticket now. Please provide the information we need for us confirming the problem. Sorry for any inconvenience caused to you. We will provide a solution after we confirm the problem. Thank you for your understanding and patience.


    Carl
    Keymaster

    You can set the scene mode for your cameras now. When you're home, you can disable all the alarms via activating the home mode. But when you are away from home, you can activate the outside mode to enable all the notifications and alarms. Read on How to Set the Scene Mode for Your Cameras to learn more.

    in reply to: Option to temporarily disable motion detection #332357

    Carl
    Keymaster

    You can set the scene mode for your cameras now. When you're home, you can disable all the alarms via activating the home mode. But when you are away from home, you can activate the outside mode to enable all the notifications and alarms. Read on How to Set the Scene Mode for Your Cameras to learn more.

    in reply to: 18110704 firmware for rlc-410 #332347

    Carl
    Keymaster

    Dear Smith,

    It seems to that you upgrade the wrong firmware. The latest and correct firmware version of RLC-410-4MP is the version 0614, please go to Download Center trying to upgrade to the latest firmware. If you still can't upgrade the firmware, please send an email to support@reolink.com. We will check it for you soon. Thanks.

    in reply to: How can I do a firmware update on ma RLC-423 #332342

    Carl
    Keymaster

    Sorry for the inconvenience. Could you please send an email to support@reolink.com? We will check it for you soon. Thanks.

Viewing 15 posts - 1 through 15 (of 433 total)