Forum Replies Created
For some reason I had for restore the cameras to factory settings from the app. It seems to work now. This is very odd!
Nobody from Reolink has ever asked to login to my system. This should be done through my current ticket. Can you please have them request this information through ticket #71018 if it would be beneficial for them to do so. The agent has asked me to change the angle of the cameras. This would move the cameras away from my target areas and leave blind spots of what I am trying to monitor. I have kindly requested that if Reolink wants me to move the angle to compensate for a weak PIR sensor, they send me an extra Argus Pro or Argus 2 to cover the blind spots created by moving the existing cameras.
So I am working with Reolink support and was told that mounting an Argus 2 at 9 or 10 feet above the ground will cause poor PIR performance. The agent basically told me that the PIR sensor works best at 1.5 meters above the ground. For those of you not on the metric system, that's 4.92 feet! Who mounts a "security camera" 4.92 feet off the ground? Anyone could grab it and rip it off. Please see the pic of the latest message with the support rep. Is this for real Reolink? I sure hope the agent mistyped or is misunderstood! Please help! I don't want to return the cameras unless you tell me they are faulty! Let's work something out to make this better for all sides!
Thanks markspaw! I assume this may also be the issue here! At times they will catch a plant moving and cars on the road the. Other times they won't even catch someone pulling in our driveway or someone coming up to the front door. I just hope Reolink can provide some good feedback!
My wife just called asking if I got an alert from the garage camera or not. Please see the attached picture. A large car pulled all the way into our driveway (location where car stopped outlined in pic), stopped and backed out. No alert or recoding from the camera at all! It missed a CAR! Seriously, how can the PIR totally miss a LARGE CAR? I need Reolink support ASAP! At this point, I am not satisfied with my Argus 2 Cameras! Please provide some help Reolink!
1. The very first day the camera was installed (3 days ago) the PIR would pickup and alert me if the wind blew and the bush at the bottom of the pictured moved.
2. The distance from the camera to the front door is roughly 10-15 feet, the distance to the end of the sidewalk would be more like 25-30 feet.
3. Please see the newest picture attached, when I walk out the door and hit the highlighted area, I may or may not get an alert. A neighborhood kid walked up slowly and rang our doorbell, walking through the same area, and I never received an alert or recoding. The way the camera is positioned, when you head out the door or walk up to it, you are crossing the camera. In other words this should be a prime target area for PIR. I also understand the lag time of a battery camera, but it should trigger an event at the very least regardless of catching the actual person or not. Even if it misses the event, at least I would know that the PIR is working correctly.
4. I have not tried switching cameras yet. This is next on my list. However, the garage camera performs in a similar way. It caught my wife pulling out of the garage yesterday but did not catch her pulling back in an hour later. Somedays it will pick up cars on the street and other times it will not.
I really like the features and setup of the Argus 2. It works perfect for the locations where I need to mount cameras. For me, I just wish the PIR were overly sensitive. Reolink has suggested that I move the camera more to the left. If I do this, I will not have coverage in the front yard a bit. This means I would have to buy another camera and I am not willing to do that if the PIR will not alert me to movement. Reolink advertises that ”Our cameras, with wide angle and highly sensitive PIR motion sensor, offer almost no false alarms. No human movement can slip through without your notice. You will receive instant app push notifications, email alerts and sound alarms (siren) when motion events are detected.” True, that I do not receive false alarms, untrue that ”no human movement can slip through.”
If you walk out of our front door and stand by it the PIR will not pick you up!