It is ONLY on my home network that connection and playback works very well. I can be on cell data or a really good wifi away from home and it is crap. I have had other brands and they connect remotely just fine.
I downloaded Swann Link (which is like a clone of Reolink Client) and it doesn't work well either. It works great with Swann cameras though. Hmmm..?
But the question remains unanswered, unanswered, unanswered! WHEN WILL THEY OR WILL THE EVER FIX THIS PROBLEM? How many years has this been going on? They are selling a product based on remote viewing capability to monitor their property, but it doesn't really work. They take the money and don't deliver in that respect.
Believe it. I don't think they will ever fix it. I love the cameras but they will not fix this problem. I have had my cameras for a couple of years, been through several firmware/software upgrades.
The first step to recovery is to admit you have a problem.
The Reolink instructions are poor regarding the waterproof connection covers.
How to install the waterproof cover
The instructions in the link above do not even show rubber grommet that seals around the cable or the O-ring. You just have to guess at which direction to install the grommet and in which connection to put the the O-ring. Also would be nice if you could order replacement part for them if you lost some of the parts (like I did). I also was lacking one O-ring when I received my cameras.