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Viewing 15 posts - 121 through 135 (of 192 total)
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  • in reply to: Feature request: Playback function from (ext) HDD #356120

    Cynthia
    Keymaster

    You can playback the video footages stored in the external HDD. But you can't tell which HDD (internal HDD or external HDD) the videos are stored in. Sorry for the inconvenience.

    in reply to: Human Detection Motion Dectection #356113

    Cynthia
    Keymaster

    Thank you for your kind suggestion. I will forward it to our R&D team and they will keep an eye on this technology. We will notify you if we make changes to the detection method of cameras in the future. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.

    in reply to: PTZ RLC 423 #355505

    Cynthia
    Keymaster

    Sorry for the inconvenience. I found the case #180767 that you talked with our support Sally before, here are suggestions we will provide for you. Please reset the camera to see if the blurry problem still exists. Read on How to Reset Bullet or Dome Cameras to learn more. And then check if the firmware of your RLC-423 is the latest, if not, please upgrade it.
    If the problem goes on after trying above, could you please send the blurry image to show us the problem? Thank you for your understanding and patience.

    in reply to: RLC-423 & RLN8-410 #355471

    Cynthia
    Keymaster

    You are welcome. Thank you for supporting Reolink. Have a nice day:)

    in reply to: RLC-423 & RLN8-410 #355001

    Cynthia
    Keymaster

    Sorry for the inconvenience. Order number #321895 for 2 items(RLC-423×1 and RLN8-410×1).

    in reply to: RLC-423 & RLN8-410 #354990

    Cynthia
    Keymaster

    The order number is required in the process of registration. You can't find the order information under your Reolink account because you did not log in to the account when you placed the order. If you don't mind, please provide the email address or consignee name to us for a check.

    in reply to: iOS – Video streamed locally or through the internet? #354883

    Cynthia
    Keymaster

    Sorry for the inconvenience. The software will prompt you to switch the stream mode under the poor network environment, which will not affect the use of the camera. If you are worried, you could send an email to support@reolink.com, our support team will check it for you. Thanks.

    in reply to: RLC-423 & RLN8-410 #354282

    Cynthia
    Keymaster

    May I know if you want to get the audio output from your NVR? If it is, you may refer to the following two methods to get sound output for Reolink NVR.
    Method 1. Attach the NVR to a monitor/TV (needs speaker on the hardware) via the HDMI port. The resolution of the monitor/TV should be 1920*1080 or 1080*720, or the NVR will not have a sound output if the monitor/TV has other resolution used.
    Method 2. Plug a loudspeaker box into the audio out jack at the back of the NVR to get the sound output for the cameras added to the NVR.

    in reply to: No Motion detection ? #354199

    Cynthia
    Keymaster

    Please make sure you've set the PIR settings properly. Read on How to Set up the PIR Settings for Reolink Battery-powered Cameras to learn more.
    And could you please send an email to our technical support? They will help you solve the problem via email or phone call as you want. Thank you for your patience and understanding.


    Cynthia
    Keymaster

    Could you please send an email to support@reolink.com? Our support team will check it for you soon. Thanks.

    in reply to: Human Detection Motion Dectection #353659

    Cynthia
    Keymaster

    May I know the model of your camera? There are some methods that help you to reduce false alarms. Read on How to Avoid False Alerts on Reolink Cameras to learn more.

    in reply to: rlc410w firmware upgrade #353644

    Cynthia
    Keymaster

    Yes, you could download the new firmware for the RLC-410W in the download center.

    in reply to: reboot Reolink Go #353643

    Cynthia
    Keymaster

    Do you want to reset Reolink Go via Reolink App? If the answer is yes, sorry to tell you it can only be restarted by inserting the reset needle. Sorry for any inconvenience caused to you. If you have other questions, welcome to leave a comment below or contact Reolink support for further assistance.

    in reply to: Motion Alerts for LTE Cam with low 4G network #353637

    Cynthia
    Keymaster

    Thank you for supporting Reolink. Any other questions, please feel free to contact us. Have a nice day:)

    in reply to: No Motion detection ? #353633

    Cynthia
    Keymaster

    Sorry for the inconvenience. Do you mean you can't receive any notification and the camera can't alarm when motion is detected? Please reset the camera for further check. If the problem goes on, you could send an email to support@reolink.com. Our support team will check it for you soon. Thanks.

Viewing 15 posts - 121 through 135 (of 192 total)