Forum Replies Created
You can playback the video footages stored in the external HDD. But you can't tell which HDD (internal HDD or external HDD) the videos are stored in. Sorry for the inconvenience.
Thank you for your kind suggestion. I will forward it to our R&D team and they will keep an eye on this technology. We will notify you if we make changes to the detection method of cameras in the future. You may subscribe our emails to get the newest update: https://reolink.campgn4.com/Subscribe-Us.
Sorry for the inconvenience. I found the case #180767 that you talked with our support Sally before, here are suggestions we will provide for you. Please reset the camera to see if the blurry problem still exists. Read on How to Reset Bullet or Dome Cameras to learn more. And then check if the firmware of your RLC-423 is the latest, if not, please upgrade it.
If the problem goes on after trying above, could you please send the blurry image to show us the problem? Thank you for your understanding and patience.
You are welcome. Thank you for supporting Reolink. Have a nice day:)
Sorry for the inconvenience. Order number #321895 for 2 items(RLC-423×1 and RLN8-410×1).
The order number is required in the process of registration. You can't find the order information under your Reolink account because you did not log in to the account when you placed the order. If you don't mind, please provide the email address or consignee name to us for a check.September 18, 2019 at 2:15 pm in reply to: iOS – Video streamed locally or through the internet? #354883
Sorry for the inconvenience. The software will prompt you to switch the stream mode under the poor network environment, which will not affect the use of the camera. If you are worried, you could send an email to email@example.com, our support team will check it for you. Thanks.
May I know if you want to get the audio output from your NVR? If it is, you may refer to the following two methods to get sound output for Reolink NVR.
Method 1. Attach the NVR to a monitor/TV (needs speaker on the hardware) via the HDMI port. The resolution of the monitor/TV should be 1920*1080 or 1080*720, or the NVR will not have a sound output if the monitor/TV has other resolution used.
Method 2. Plug a loudspeaker box into the audio out jack at the back of the NVR to get the sound output for the cameras added to the NVR.
Please make sure you've set the PIR settings properly. Read on How to Set up the PIR Settings for Reolink Battery-powered Cameras to learn more.
And could you please send an email to our technical support? They will help you solve the problem via email or phone call as you want. Thank you for your patience and understanding.September 16, 2019 at 12:12 pm in reply to: Reolink RTSP–>ffmpeg, RTP: PT=xx: bad cseq if stopped/restarted quickly #353673
Could you please send an email to firstname.lastname@example.org? Our support team will check it for you soon. Thanks.
May I know the model of your camera? There are some methods that help you to reduce false alarms. Read on How to Avoid False Alerts on Reolink Cameras to learn more.
Do you want to reset Reolink Go via Reolink App? If the answer is yes, sorry to tell you it can only be restarted by inserting the reset needle. Sorry for any inconvenience caused to you. If you have other questions, welcome to leave a comment below or contact Reolink support for further assistance.
Thank you for supporting Reolink. Any other questions, please feel free to contact us. Have a nice day:)