Forum Replies Created
June 14, 2020 at 7:12 pm in reply to: How come does a lower FPS not reduce the file size? #1002329June 14, 2020 at 7:12 pm in reply to: Hi my cloud is working but I can't get a live feed?? #1002328
Is your phone on the same network with the camera or not? Could you please submit a request to firstname.lastname@example.org? Thanks!
Thanks for sharing!
Sorry, does the black screen issue occur often or only when the software is launched?
Will you consider RLC series cameras which support RTSP?
Will you consider RLC series cameras which support RTSP?June 14, 2020 at 6:55 pm in reply to: E1 Pro unaccessible from another local subnet after firmware update #1002295
Sorry for the inconvenience. You may send a follow-up email and our support will handle the case in 24 hours.
Sorry, this is determined by the hardware so it is unable to be modified via other configurations.June 14, 2020 at 6:51 pm in reply to: Support FTP Upload for Argus 2 on motion detection #1002291
I checked with the R&D team and it seems they have no plan at present to add this feature to the battery product line. Sorry for this restriction. : (
Sorry, this issue may relate to the outside WLAN you connected to, is it a public WiFi like hotel WiFi or school WiFi? Please check Cause 3 in this article: https://support.reolink.com/hc/en-us/articles/360006937074-Connection-Failed-when-Log-in-Remotely-via-UID