Forum General Discussion Video Loss Detection troubleshooting

This topic contains 1 reply, has 2 voices, and was last updated by  Cynthia 3 months, 1 week ago.

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  • #1010634

    Sol
    Participant

    Hey Guys apologies if this has been cleared up before, couldn't find an answer.
    So every few days a get alerts that my 4 cameras have 'Video Loss Detection’ and am trying to pin-point the issue. When through the help doc on it and it's not conflicting IPs, pretty sure my network doesn't go down since there are many things connected that would indicate that. The one strange tell tell is that it seems to always happen at around 2am. Is there something stupid I'm missing? Will continue to check what it could be but nothing on the help doc jumps out as the cause. Thanks in advance!

    #1010687

    Cynthia
    Keymaster

    Hi there, if you all the cameras video loss at the same time like 2am, that would auto reboot under maintenance settings, so please kindly check whether you have set up the NVR to reboot 2am every day or every Sunday.

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