Forum Software Reolink Mobile App Time Update Issue – Reverts back after syncing to new time for all 3 x cameras.

This topic contains 3 replies, has 3 voices, and was last updated by  Cynthia 7 months, 2 weeks ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #375803

    brenhaze
    Participant

    I am thinking this is an app issue because I have 3 x Cameras. 2 x Argus Pro's and 1 x C1-Pro
    I am using Android App version: 4.17.3.1

    Noticed my Time was wrong so I thought, ah 2 second fix! I will just resync to my phone and all will be ok 🙂
    Sadly not!!
    I go into Date & Time Menu Setting, Time is wrong, I click sync to with my phone, it updates in the blue area.
    Then when you exit the menu and either into live viewing mode or back into the same menu it has changed back!?!

    It just will not save the updated Time????!!

    It does this for each of the cameras.

    Any ideas??? This should be a walk in the park, but it just doesn't save or keep the new synced time?!

    #375885

    Cynthia
    Keymaster

    Sorry for the issue. Could you please submit to support@reolink.com for more help? Our support team will reply you as soon as possible.

    #376255

    info
    Participant

    Hello,
    I've got the same problems on all of my Argus 2 cameras, I recognized that when installing 3 new cams at my buddy's place. It's one hour in the past, I'm in Berlin, Germany, and shows GMT +1 – but I guess it's still GMT +2 at the moment, isnt't it? We still got summer time until next weekend!

    Did you make a mistake in summer/winter time switching?

    #377924

    Cynthia
    Keymaster

    Whether you have set up the wrong DST for this camera, please kindly refer to the link below and set up the correct DST time for this camera on your PC client,https://support.reolink.com/hc/en-us/articles/360004722513.

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.