Forum General Discussion still not solved – no recording, no e-mail

This topic contains 4 replies, has 2 voices, and was last updated by  mastercam 2 hours, 9 minutes ago.

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  • #1571645

    mastercam
    Participant

    it just happend on day...

    all of our 10 reolink cams, argus2 and argus pt, stopped to record movies and sending email.
    the connection to the cams for live view, pir alarm with push and also test emails are working correct, just no mail, no recording. except, connected to a cam by live view when cam detects movement, then an email is sent.

    unfortunately the reolink support is not able to help to fix this problem.
    how is such a thing possible? how comes they do not know what makes the cams behave like that!?

    does anyone know similar situation and have experience about how to fix it?

    #1571812

    Cynthia
    Keymaster

    Hi, could you please provide your ticket number or your email dress to us. We would help contact the support team to help.

    #1571832

    mastercam
    Participant

    hi cynthia

    the ticket number is 490449.
    they tried to help but could not solve the problem.

    #1573066

    Cynthia
    Keymaster

    We have contacted the support team to further look into this specific case. Our support has replied to your email. Please check. We hope we can solve the problem for you soon.

    #1593234

    mastercam
    Participant

    This problem is still not solved – seems Reolink cannot solve this issue at all!
    We own 10 of your cams, spent a lot of money then all of them stopped to send email and recording and you cannot fix the problem!

    can you please tell me, when you delivered system-/firmware updates for the cams?

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