Forum Software Searching For Motion Alerts

This topic contains 34 replies, has 13 voices, and was last updated by  Carl 4 months, 4 weeks ago.

Viewing 5 posts - 31 through 35 (of 35 total)
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  • #208021

    Curtis Bowers
    Participant

    Hi, thanks for your attention on our update! Yes, we pay high attention to users’ demands and this suggestion has been accepted. But it takes time, it will be finished at the end of this year at earliest. Hope it won’t be postponed.

    Carl do we have an update?

    Hi, yes, the Mac client has supported this now. But the Windows version still needs more time and we will try to finish it soon. Have a nice day!

    Carl, do you have an update?

    #213712

    Carl
    Keymaster

    Hi, thanks for your attention on our update! Yes, we pay high attention to users’ demands and this suggestion has been accepted. But it takes time, it will be finished at the end of this year at earliest. Hope it won’t be postponed.

    Carl do we have an update?

    Hi, yes, the Mac client has supported this now. But the Windows version still needs more time and we will try to finish it soon. Have a nice day!

    Carl, do you have an update?

    Yes, the V7.2.2.28 version supports that now. Also, the firmware should be the latest version. Refer to https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center.

    • This reply was modified 5 months ago by  Carl.
    #213748

    Carl
    Keymaster

    Hi, As a new reolink customer I have been scratching my head bald trying to figure out how to view motion events on my phone and windows pc. I’m able to view them directly from the NVR.

    In version V7.2.2.28 Windows client it states in the improvements “The playback file will be marked with red to identify the alarm
    video.” Is this the feature were talking about in this thread? Because I still cannot see any red in my timeline.

    Can anyone confirm if this feature of viewing motion alerts on Windows client and Android app is currently in development?

    Regards RChuck

    Hi RChuck, please check if your NVR model is RLN8-410-E in the system information tab. If it is so, we will release the new firmware to fix it soon. If not, please upgrade the firmware to check, refer to https://support.reolink.com/hc/en-us/categories/360001053634-Download-Center.

    • This reply was modified 5 months ago by  Carl.
    #214031

    RChuck
    Participant

    Hi Carl, yes my NVR is showing RLN8-410-E. So it’s a case of waiting for the new firmware?

    Also what is the best way to find out or be notified of firmware updates?

    Regards RChuck

    #214641

    Carl
    Keymaster

    Hi Carl, yes my NVR is showing RLN8-410-E. So it’s a case of waiting for the new firmware?

    Also what is the best way to find out or be notified of firmware updates?

    Regards RChuck

    Yes, please wait for the new firmware. Also, you may submit a request to the support team to get the firmware for the first time when it was available. Refer to https://support.reolink.com/hc/en-us/requests/new.

Viewing 5 posts - 31 through 35 (of 35 total)

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