Forum Security Cameras Wire-Free Cameras SD card playback failure via app

This topic contains 5 replies, has 4 voices, and was last updated by  Cynthia 11 months, 1 week ago.

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  • #312590

    Naweed Rahman
    Participant

    Hey folks, recently bought two argus 2 cameras from amazon.

    One of the cameras I've inserted a SanDisk micro sd card, 32gb.

    However, when ”purposely” creating events to test the recording functionality, I'm unable to actually view the recorded footage via the app?

    Even after waiting a few minutes for the ”footage” to fully complete, when I try and download and play it back, I just keep getting ”download failed” errors.

    Thanks, Naweed.

    #312611

    Carl
    Keymaster

    Please check if the Micro SD card you purchased compliant with the standard. And then, please check if you insert the Micro SD card into the SD slot properly. Refer to Install a Micro SD Card into Argus Series Cameras.
    If the problem goes on, please send an email to support@reolink.com. Our technical support will check it for you soon. Thanks.

    #313522

    Naweed Rahman
    Participant

    I bought this microsd card today and seems to have worked.

    I can now see the footage recorded on the sd card via the app.

    https://www.amazon.co.uk/gp/aw/d/B07CY3QSST?psc=1&ref=ppx_pop_mob_b_asin_title

    I believe ”endurance” specific microsd cards are the best for this sort of thing.

    #315737

    Carl
    Keymaster

    I'm glad to hear it is working now. If you have other problems during operation, please feel free to contact us for further assistance, Thank you for supporting Reolink.

    #376486

    tracyreznik2
    Participant

    The camera was not successfully installed, maybe the wifi setup problem or the phone app installation step error.

    #377915

    Cynthia
    Keymaster

    May i know that whether your phone app failed to connect this camera or this camera said failed to connect the router?
    If the camera said failed to connect the router please check the link here https://support.reolink.com/hc/en-us/articles/360007503073-Wi-Fi-Connection-Failed-when-Setting-up-Battery-Powered-Cameras
    If your phone app failed to connect this camerap lease send an email to support@reolink.com. Our technical support will check it for you soon. Thanks.

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