Forum Security Cameras PoE Cameras RLC-810A White Balance

This topic contains 1 reply, has 2 voices, and was last updated by  Cynthia 2 days, 18 hours ago.

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  • #1289321

    glanklad vanx
    Participant

    Hi All,

    We replaced a few cameras in our Yard for the new RLC-810A and so far very pleased with them.
    The only issue I have spotted is the white balance seems to not be working correctly?

    During a particularly bright day the images of the yard seem to be completed saturated and very bright, one of the cameras which is pointing into our fields (and in the direction of the sun) does not suffer this issue.

    All cameras are using the latest firmware (v3.0.0.177_21012103 at the time of writing).

    I have tried various settings and nothing seems to affect the image.

    Any ideas are much appreciated.

    #1289439

    Cynthia
    Keymaster

    Hi! In this case, could you please send us an email to support@reolink.com and also attach some pictures of the completed saturated and very bright image? And our suppot team will help you via the email.

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