Forum Security Cameras Wi-Fi Cameras RLC-423WS PTZ control and focus not operating after firmware upgrade

This topic contains 1 reply, has 2 voices, and was last updated by  Carl 10 months, 3 weeks ago.

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  • #150255

    Patrick Sweeney
    Participant

    Is there a place where I can downgrade the firmware to the previous version? I have tried everything. PTZ functions no longer work via mac client or phone. The Camera does not respond to manual focus command on mac client or phone. In fact, no ptz functions work.

    #175190

    Carl
    Keymaster

    Hi, sorry to hear that. Please contact the support for help: https://support.reolink.com/hc/en-us/requests/new.

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