Thanks for your link. I had the same problem with my 423. At the end I uploaded a firmware that shows my 423 as a 422.
But with you DL link I fixed it. reolink should taker better care about the download page for firmwares.
Thank you for your feedback. We will forward it to the related department to make improvements for the firmware download page.
@cynthia or any other Reolink staff
Will there be a firmware with html5 support before EOL of Flash?
For other models I see already releases ”12/11/2020 Firmware for Reolink IP Cameras (IPC_51316M)”
with changelog ”1. Added the new web terminal that supports HTML5 player, which mainly solved the Flash expiring problem.”
Hi, Diginix! We have released the firmware that supports HTML5 on our download center. You can upgrade the correct firmware for your camera or contact https://reolink.zendesk.com/hc/en-us/requests/new and provide the system information of your camera to ask for the firmware.
I can't find firmware for RLC-423 in download center. That's why I'm asking. I guess im not the only one with this model. Must all customers ask per email to get the update?
It appears the link may have gone up just after you posted?
The firmware is updated now, please check the newest firmware on the same page.
Yes, now it is available in Download Center.
Reolink Support Team has send me the firmware via email as well.
Thanks for the quick and helpful service!
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