Forum › Announcements and News › Firmware Upgrade › RLC 423 (5MP) Firmware

This topic contains 22 replies, has 14 voices, and was last updated by  Diginix 1 month, 3 weeks ago.

Viewing 8 posts - 16 through 23 (of 23 total)
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    Posts
  • December 26, 2020 at 11:07 pm #1220334

    heiner westhoff
    Participant

    @steveox1

    Thanks for your link. I had the same problem with my 423. At the end I uploaded a firmware that shows my 423 as a 422.
    But with you DL link I fixed it. reolink should taker better care about the download page for firmwares.

    December 27, 2020 at 5:03 pm #1221222

    Cynthia
    Keymaster

    Thank you for your feedback. We will forward it to the related department to make improvements for the firmware download page.

    December 29, 2020 at 4:57 am #1223153

    Diginix
    Participant

    @cynthia or any other Reolink staff
    Will there be a firmware with html5 support before EOL of Flash?
    For other models I see already releases ”12/11/2020 Firmware for Reolink IP Cameras (IPC_51316M)”
    with changelog ”1. Added the new web terminal that supports HTML5 player, which mainly solved the Flash expiring problem.”

    December 29, 2020 at 6:38 pm #1223876

    Cynthia
    Keymaster

    Hi, Diginix! We have released the firmware that supports HTML5 on our download center. You can upgrade the correct firmware for your camera or contact https://reolink.zendesk.com/hc/en-us/requests/new and provide the system information of your camera to ask for the firmware.

    December 29, 2020 at 7:52 pm #1223945

    Diginix
    Participant

    I can't find firmware for RLC-423 in download center. That's why I'm asking. I guess im not the only one with this model. Must all customers ask per email to get the update?

    rlc-423

    Attachments:

    1. rlc-423.jpg

    December 30, 2020 at 6:42 pm #1225342

    bits
    Participant
    Diginix wrote:

    I can't find firmware for RLC-423 in download center. That's why I'm asking. I guess im not the only one with this model. Must all customers ask per email to get the update?

    It appears the link may have gone up just after you posted?
    https://support.reolink.com/hc/en-us/articles/900004031146-12-23-2020-Firmware-for-RLC-423-IPC-51516M-

    December 30, 2020 at 7:18 pm #1225375

    Cynthia
    Keymaster

    The firmware is updated now, please check the newest firmware on the same page.

    December 30, 2020 at 7:20 pm #1225377

    Diginix
    Participant

    Yes, now it is available in Download Center.
    Reolink Support Team has send me the firmware via email as well.

    Thanks for the quick and helpful service!

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