Forum Security Cameras Wire-Free Cameras RLC-410W | Lost frequentlly Wifi Connection

This topic contains 5 replies, has 4 voices, and was last updated by  carbonita 2 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #184404

    LeMue
    Participant

    I have bought 4 RLC-410W and all of them frequently drop out and do not reconnect to the wlan. Even if the wifi signal shows 4 bars. I have learned now, that I only need to plugin an LAN cable, connect the router for a few seconds and the camera is back and online via wifi. The camera has still all the settings available I did on initial setup.

    The drop out happens after a power failure or an reboot of the router / accesspoint or just after a period of time.

    I struggle with the reolink support team and get no help.
    What is wrong?

    Any suggestions? TIA

    Cheers
    Andreas

    #184643

    carbonita
    Participant

    What has been tried to resolve the issue? For my mix of Reolink 410/411/etc, I’ve found that allocating static IP addresses to each camera allows the windows or android client on the same LAN to connect within ~5seconds (was intermittently >50sec with dynamic ip).

    #184781

    Carl
    Keymaster

    I have bought 4 RLC-410W and all of them frequently drop out and do not reconnect to the wlan. Even if the wifi signal shows 4 bars. I have learned now, that I only need to plugin an LAN cable, connect the router for a few seconds and the camera is back and online via wifi. The camera has still all the settings available I did on initial setup.

    The drop out happens after a power failure or an reboot of the router / accesspoint or just after a period of time.

    I struggle with the reolink support team and get no help.
    What is wrong?

    Any suggestions? TIA

    Cheers
    Andreas

    Hi Andreas, sorry for the bad experience with the support team. Here is the suggestion for you:
    1. Try to connect the camera via Ethernet cable.
    2. Log in the camera via Reolink Client on your PC.
    3. Go to the WiFi Settings page and click OK to save the settings.
    4. Unplug the cable and check if the issue remains.

    If the issue remains, please contact the support with your order ID. Then ask for senior support to check and provide the final solution in 24 hours. I’ll also follow the ticket with the support team for you. Hope we could help you to solve the issue soon.

    #184828

    Crimp On
    Participant

    I, also, assign static IP addresses to all my Reolink cameras using the DNS table in my router. (I have Netgear, but I am 90% certain that all modern routers have the same ability.) I do not configure the camera itself with a fixed IP. I let the camera use DHCP to ask for an IP, and it always get the IP I want it to have. If, for some reason, I want to change the IP, I have only to update the router table rather than unmount the camera and plug in an ethernet cable.

    #184847

    LeMue
    Participant

    I, also, assign static IP addresses to all my Reolink cameras using the DNS table in my router. (I have Netgear, but I am 90% certain that all modern routers have the same ability.) I do not configure the camera itself with a fixed IP. I let the camera use DHCP to ask for an IP, and it always get the IP I want it to have. If, for some reason, I want to change the IP, I have only to update the router table rather than unmount the camera and plug in an ethernet cable.

    All devices which support my monitoring system are assigned with an static IP-addresses via router and my cameras are using DHCP. Should I set the cameras to static IP? Will this fix the problem?

    There is also a 2.4GHz and 5Ghz wlan with band steering exclusively for the cameras but they never switch between 2.4GHz and 5GHz since I have to assign the wlan during setup.

    What has been tried to resolve the issue? For my mix of Reolink 410/411/etc, I’ve found that allocating static IP addresses to each camera allows the windows or android client on the same LAN to connect within ~5seconds (was intermittently >50sec with dynamic ip)

    The support team just guide me to connect the camera via ethernet to the router to bring the cam online and check remotely. Nothing else. But the 4 cameras are not mounted next to a switch or hub so it cost me a lot of time to unmount each time it happens. The support is willing to help, but if I need a cable every other day the wifi function is useless.

    Hi Andreas, sorry for the bad experience with the support team. Here is the suggestion for you:
    1. Try to connect the camera via Ethernet cable.
    2. Log in the camera via Reolink Client on your PC.
    3. Go to the WiFi Settings page and click OK to save the settings.
    4. Unplug the cable and check if the issue remains.

    If the issue remains, please contact the support with your order ID. Then ask for senior support to check and provide the final solution in 24 hours. I’ll also follow the ticket with the support team for you. Hope we could help you to solve the issue soon.

    Sure, I will do this Carl.
    Thank you

    Cheers
    Andreas

    #185037

    carbonita
    Participant

    It might be best to take one of the cams and configure when its unmounted and next to the WAP that will ultimately provide connectivity, then do as Carl suggests with hardwired ethernet, then if you’re comfortable with router settings do the static IP setting. Might as well verify that the cam has the latest firmware installed as well, and of course change the login credentials.

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