Forum Security Cameras Wi-Fi Cameras RLC 410W cannot playback or download CLEAR recordings over WIFI

This topic contains 3 replies, has 3 voices, and was last updated by  Carl 4 months, 2 weeks ago.

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  • #276299

    joe
    Participant

    Hi
    RLC 410W cannot playback or download ”CLEAR” recordings, low resolution works. The connection seems to drop if I play back ”clear” recordings and I can only download first 6 seconds.

    I'm using a SanDisk Ultra 32GB microSDXC Memory Card, up to 100MB/s, Class 10, U1. Same problem on windows PC and iPhone.

    build 18110706
    hw IPC_51316M
    Cfg version v 2
    Fw Version v200241_18110706

    I've reformatted SD card, no change. Installed a netgear wifi range extender, no change.

    Any thoughts? Thanks

    #276498

    Crimp On
    Participant

    My first step would be to upgrade the firmware to the latest release (354-19031112). On the ”Download Center” page, scroll down to 3/22/2019.

    #276831

    joe
    Participant

    My first step would be to upgrade the firmware to the latest release (354-19031112). On the "Download Center" page, scroll down to 3/22/2019.

    The firmware update seems to have fixed it. I downloaded from ”03/11/2019 Firmware for Reolink IP Cameras (IPC_51316M/IPC_51516M)” /
    Model RLC-410W
    Firmware Version 354_19031112
    Applicable hardware version IPC_51316M

    Very good camera.

    Thanks

    #280862

    Carl
    Keymaster

    Thank you for choosing Reolink. If you have other problems during operation, you can contact us for further assistance. Have a wonderful day!

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