Forum Software Reolink Client Reolink Client Beta For Windows

This topic contains 61 replies, has 13 voices, and was last updated by  fishki 12 hours, 13 minutes ago.

Viewing 15 posts - 46 through 60 (of 62 total)
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  • #1159279

    Snaffs
    Participant

    I must issue a correction.
    I've just downloaded the latest version, and when I put my mouse pointer a few millimetres away from the right hand side of the floating timeline window, and hold the left mouse button, I can now stretch this window out length wise.

    Which is great.

    I will admit, I'd also like to be able to stretch the height, but this is good 🙂

    #1159721

    Cynthia
    Keymaster

    OK. If you have any further questions, please let us know. We will try our best to help you. Have a nice day.

    #1161400

    bits
    Participant

    How do you playback more than 1 channel at a time?

    #1161772

    Cynthia
    Keymaster

    playback

    Please double click the windows and then drag the channel to the windows.

    Attachments:
    #1165236

    zdenek nejedly
    Participant

    beta 8.1.20, E1 PRO, Fw v3.0.0.116_20110204, when i click to Network => Loading failed.
    On my other RLC-410-5MP no problem.

    I am in Europe and how i change the NTSC to PAL ? i can not find nowhere this, on older FW was no problem but now on v3.0.0.116_20103100 not in the app not in the web.

    #1166079

    Cynthia
    Keymaster

    Thank you very much for your feedback. Could you please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new? We will help you accordingly.

    #1168863

    LucidityCrash
    Participant

    2 things I can't find in 8.1.20 is a way to set the H.264 Profile (this one is pretty important for some uses) and the performance tab that shows cpu, bitrate, and network througput.

    #1170071

    Cynthia
    Keymaster

    Hello, the H.264 profile is set as baseline.
    And for how to find the bitrate, please refer to the attached picture.

    #1170351

    Crimp On
    Participant

    I believe the question was about those icons in the upper right of the client window that show the CPU loading, Network throughput (bitrate), memory loading, etc. (see attached).
    Setting the H.264 bitrate as ”baseline” removes the choice to have ”main” or ”high”, correct?
    Did the engineers give an explanation for why those options are no longer available to users?

    Attachments:
    #1190035

    Snaffs
    Participant

    Just tried to download a 30 min section using the new app and got this error.
    Is this normal, and it's just because it's a beta?
    The folder does exist at the location shown.

    save location

    #1190138

    Crimp On
    Participant

    It might worth a minute to (a) try to download a short video, and (b) bring up the Properties->Security tab and verify that the user running Reolink Client has write permission on that folder.

    I do not have a NVR, so I cannot duplicate the problem. (All my cameras record to SD Card and the videos are only motion and thus less than a minute.)

    #1190174

    Crimp On
    Participant

    While trying to duplicate the ”save problem”, I realized that my FTP disk was no longer on-line, which is also where I keep daily backups of my ”C Drive”. (damn, and double damn).

    After reformatting and setting the disk up again, I checked the Reolink Windows Beta Client. FTP is now under ”Surveillance” rather than network (which seems like a better place). BUT... the old version has a button to ”Test” the FTP parameters, and the Beta version does not. Hmmm. Maybe it checks automatically when trying to ”save” the FTP settings? Or... What?

    #1190637

    Cynthia
    Keymaster

    We have released the official version, please download it for a try: /software-and-manual/

    #1191111

    Snaffs
    Participant

    Thanks for the link.
    I downloaded the version from your link and it made no difference.

    I think I may have found the issue though. It does not like spaces in Filenames.

    ”E:\Reolink\NVR Downloads” Does not work and it puts up the error box saying No Write Permission.
    ”E:\Reolink\NVR-Downloads” Does work.

    So that does seem like it's the problem. Perhaps this can be fixed at some point?

    #1191757

    Cynthia
    Keymaster

    We will forward your feedback to the R&D team. If you still have questions, please contact support@reolink.com for help.

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