Forum General Discussion Suggestion Box Rain and Flying Insects

This topic contains 23 replies, has 4 voices, and was last updated by  Cynthia 1 week, 1 day ago.

Viewing 9 posts - 16 through 24 (of 24 total)
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  • #1584164

    pdownes2001
    Participant

    Hi again Cynthia.

    I have just noticed that a new feature in the latest iPhone client app is described as,
    ”Add tolerance settings to set up how long a detection object is allowed to stay in detection area.”

    This sounds very much like the Minimum Length of Motion feature that we have been talking about.

    However, the new feature is only available for some devices.

    Please can it be made available for other devices such as the RLC-520 and RLC-410-5MP via a firmware update?

    image_2021-06-14_014039

    #1588631

    Cynthia
    Keymaster

    Hi, thank you for your suggestion! We will forward your suggestion to our product team.

    #1589508

    pdownes2001
    Participant

    Thank you Cynthia.

    Could you tell me which devices are compatible with the new feature please?
    I might be tempted to buy one or two.

    #1589646

    Cynthia
    Keymaster

    Hi, this feature may not be applied to the camera now. Once there is any update, we will let you know. Thank you for your interest!

    #1687831

    pdownes2001
    Participant

    Is it likely to happen withing months or years?
    I am close to making a decision on my next camera purchases.

    #1694231

    Cynthia
    Keymaster

    Hi there, this feature will be available with the cameras that the camera name is with A. For example, RLC-811A, RLC-1210A,etc.

    #1694483

    pdownes2001
    Participant

    Thank you Cynthia.
    That is great news. I have plans to deploy cameras in my garden to watch out for rats and other vermin.
    The length of motion feature is critically important.
    I look forward to the feature being rolled out. I am sure it will be a success.

    #1700761

    Crimp On
    Participant

    Also interested in predicted time line. My RLC-510WA (ends with ”A”) camera does not support this feature.
    Can someone please remind me how users learn of new firmware for cameras?
    I see that the previous Support Center link to Firmware Updates no longer appears. (It was very handly to pull up that page and see, ”Still no new firmware since April 7″.) Should customers now bookmark the firmware page for each of their cameras and open those pages from time-to-time?

    #1701214

    Cynthia
    Keymaster

    About the download center:
    You can go to the download center of our website for downloading the latest firmware. The latest firmware of RLC-510WA is v3.0.0.494. You can go to the center at this link, /download-center/.

    About how to find the correct firmware:
    You can find your model and hardware version first, https://support.reolink.com/hc/en-us/articles/360004894193-How-to-Find-out-System-Information-via-Reolink-App. Then according to your model and hardware version, you can download the firmware.

Viewing 9 posts - 16 through 24 (of 24 total)

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