Forum General Discussion Suggestion Box Product delivery

This topic contains 2 replies, has 3 voices, and was last updated by  Cynthia 1 week, 2 days ago.

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  • #1446838

    firerider69er
    Participant

    I just order my security system and 2 additional cameras. I also just found out that it is being shipped from HONG KONG!!! I live in the United States and THOUGHT these were shipped from inside the U.S.

    Has ANYONE had any trouble, difficulties, or any other problems with this? Were here ANY ADDITIONAL IMPORT FEES OR TAXES with your purchase coming from overseas AND HOW LONG DID IT TAKE TO RECEIVE YOUR ITEMS. VERY DISAPPOINTED that this is NOT DISCLOSED IN BOLD PRINT BEFORE DOING RESEARCH! Appreciate ANY INFORMATION!!!

    #1446871

    mdunning
    Participant

    Reolink has warehouses in USA. I assume if what you bought is not in stock here, it comes from Reolink headquarters in Hong Kong. I don't know how long shipping may take. I doubt you'll pay for import fees/taxes, Reolink takes care of it. Most cameras are made in Asia like other products, TVs, computers, cell phones, etc. The USA camera companies have their cameras made in Asia. Cheaper labor.

    I've had good customer service with Reolink. They honor their warranty. I hope you get your system soon. Ask Reolink if you'll get a tracking number so you'll know when the system arrives in the USA.

    #1447464

    Cynthia
    Keymaster

    If you have a tax and shipping issue, could you please contact our support team at support@reolink.com? Our support will try their best to help you.

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